Patient Reviews
Patient Reviews
At Western Mass Endodontics, we without a doubt understand the value of your dentist’s referral to our facility. Since we are so committed to offering consistently superior oral health care to each patient, we feel confident that you have made the right choice. However, we are aware that actions speak louder than words and know the impact that positive and/or negative feedback can have on a practice. For this reason, we have collected testimonials from multiple platforms, located across the web and compiled them here for your convenience. As you read through the reviews of our past and current patients, we hope that you will feel a sense of ease while realizing that your comfort and health are our primary priorities.
"From the phone call to get in, to the way out after my appointment top notch! I had some pain in my tooth, I'd already been told it was going to need a root canal in the future so when it started to hurt slightly I wasn't surprised. My Dr wrote me a referral and I called and scheduled a consult. Got me in within a few weeks. Consultation went good and they said to call if my tooth started to get worse. So this morning while drinking my morning tea I felt it. That lingering sensation a dull ache that didn't go away like it had been. I called at about 8:20 and waited on hold a bit, I expected it I knew they were busy. They were able to see me the same day since I called first thing! I went in was super nervous at first but once I was numb I started to immediately feel better. The assistant and Dr Scott worked so well together it was amazing. The whole procedure took about an hour. I could just tell Dr Scott took pride in his work and truly takes care of his patients. I can't thank this team enough."
"No pain at during a root cannel. Procedure was quick and efficient. Dr Scott and the staff were very professional and friendly."
"Great experience. Went in for a consult, needed a root canal, they did it immediately, I was out within an hour. No pain. Dr. Scott is great. Next time I need a root canal which I hope is NEVER, I will go back there without a doubt."
"One does not usually imagine coming home from a root canal procedure thinking "Wow, that was Fantastic"! But Dr. Scott and the team at the Greenfield office accomplished exactly that. I'd been having chronic pain for months/years in molar #14 and was very worried about saving that tooth. The pre-exam with Dr. Scott was both informative and comforting as he explained in detail the goals and options of the procedure. I was lucky to get an appointment just two weeks later (thanks Laurie!) whereupon Dr. Scott answered a few more questions before getting started. The skill and precision of his work during that next hour was nothing short of amazing, whilst he also kept in touch with how I was doing at all times. I felt very safe and cared for and now, two days later, am overjoyed to have a tooth that feels normal again. Thank you, Dr. Scott, for your expertise and exacting work, as well as your kindness and respect in helping me through a tough spot."
"Everyone was so friendly and professional. No pain root canal!"
"Quick, professional, and the Dr doesn’t ask you questions when he’s working in your mouth. I would recommend Dr Scott to anyone."
"Very impressed with their speed, professionalism, and COVID precautions. Thank you for taking care of your staff and patients."
"Dr. Scott is and the staff are wonderful! I have a lot of anxiety around dental work because I've had so much done in my childhood and Dr. Scott listened to my concerns. I expressed my fears of the sensation of drowning (he assured me I'm not the only one) and he put a 'rubber band' (his term) around my tooth which blocked any spray from entering my mouth. The 'rubber band' worked SO well! I was able to breath easily and I could manage my anxiety and breath through my nose without the fear of drowning. I had a root canal done on a previous root canal (not done by WME) with an infection that had been building for close to 7 years. The whole process took under 30 minutes; I was SO surprised when he told me I had 5-10 minutes left. I highly recommend WME; they will settle your fears, they make sure you don't feel any pain, and treat you with respect. Thank you to Dr. Scott and the team!"
"Definitely the most pleasant and pain free root canal I have ever had, and I will definitely recommend western mass Endo to everyone I know."
"My first root canal on my bottom molar. Dr. H. Randolph Scott was my endodontist at the Greenfield office. This happened 24 hours ago and I have miminal soreness. I can only say that the experience was one that inspired confidence. Easy check-in, clear information on cost, short wait getting to the chair, and perfection once there. The dental assistant was personable and great with information. I wish I remembered her name. She clearly was highly experienced. The endodonist got started soon after I was prepped and also had a wonderful and caring personality. If you have a question, they will have the answer. Once underway I believe it took about one hour. Pain management was fantastic and there was little if any discomfort. They ensure you are fully numb. Lots of x-rays throught the process to ensure that all is completed properly. Excellent guidance at the end and more opportunity for questions. Today, I am doing well and I expect by tomorrow I might not even know that I went through a root canal. You will be sore afterwards (after numbness is gone - about 4 hours) and your jaw will be a bit stiff due to having your mouth open wide for quite some time. I hope I never need to do this again, but if I do, I will seek out Dr. Scott. Knowing what I know now, I will be far less stressed going into the procedure. Of course, the terrible pain I was in prior to the root canal is gone so I consider this as mission accomplished and a complete success. All thanks to WesternMass Endodonics."
"Dr. Scott did an amazing job."
"My experience could not have been any better. Everything was professional and clean. I was always comfortable, followed after care instructions and the next day went to work as usual. Very happy about that."
"This office is seriously outstanding. Everyone I spoke to was kind, helpful and very knowledgeable. The doctor and assistant that did my procedure were clearly experts at what they do. I was actually amazed when they said the procedure was done! I was in an out in under an hour, with zero pain. The office is very professional and I would recommend anyone needing a specialist to go here, you are in good hands."
"Dr. H. Randolph Scott is amazing; pleasant personality, accommodating, and highly skilled. I've had 3 different root canal experiences and this was, by far, the best; quick and painless. The office staff members are also very friendly, accommodating, and efficient. I wish WME handled all forms of dental work!"
"Dr. H. Randolph Scott is amazing; pleasant personality, accommodating, and highly skilled. I've had 3 different root canal experiences and this was, by far, the best; quick and painless. The office staff members are also very friendly, accommodating, and efficient. I wish WME handled all forms of dental work!"
"Definitely the most pleasant and pain free root canal I have ever had, and I will definitely recommend western mass Endo to everyone I know."
"Excellent in all respects. My 2nd visit to this practice and I highly recommend it!"
"Everyone was kind and considerate. Explained what was going to happen and answered all my fears. Painless and very little discomfort."
"I had some anxiety about having a root canal. Dr. Scott and staff put me at ease, they explained cost, and what to do after! I had no pain during or after. The whole proceedure was so fast! If and when I need another root canal this practice will do it for me. Barbara Mundie. Bernardston, Ma."
"I had some anxiety about having a root canal. Dr. Scott and staff put me at ease, they explained cost, and what to do after! I had no pain during or after. The whole proceedure was so fast! If and when I need another root canal this practice will do it for me. Barbara Mundie. Bernardston, Ma."
"Dr. Scott was extremely professional. He reviewed my options with me thoroughly and was able to answer my questions clearly.. I was very impressed with all the staff."
"Dr. Scott was extremely professional. He reviewed my options with me thoroughly and was able to answer my questions clearly.. I was very impressed with all the staff."
"I only went for a consultation but was very satisfied with the service. Very nice dentist."
"I was referred to WME for a possible root canal procedure. The consultation revealed that it was not necessary .... a happy outcome. I found the dentist and his staff to be very supportive and helpful. I certainly will return to them when the need arises!"
"Dr. Odierna's staff followed strict safety protocols, were very welcoming and pleasant while absolutely professional. Dr. Odierna explained the whole root canal process, asked if I had questions before and after and listened. He was courteous and friendly and took care of my root canal without anu discomfort. His staff told me all about what to expect afterwards and gave me written info covering my aftercare so I would have the info to refer to. Excellent experience and highly recommend."
"Dr. Randolph Scott was terrific! As someone who had consistently painful dentistry as a child, I am tense and wary, especially in new offices. When Dr. Scott entered the room, I immediately began seeing all the reassuring signs. He moved and spoke quietly, he explained, he talked about what might complicate the situation. He gave just the right amount of local anesthesia, and he has a great sense of how to do that: the tricky interval between the warning and the injection. His actions were smooth throughout the procedure. He spoke calmly and respectfully with his (also excellent) assistant, clarifying his needs for instruments, etc. Despite all the PPE, he made good eye contact with all of us and spoke with me in a friendly, supportive way. I really hate dentistry and root canal surgery, but we are so fortunate to have access to that kind of care, and to have Dr. Scott working in our community. Thank you! Liza Ramlow"
"The staff were absolutely wonderful. Very caring, gentle and accommodating. I can not say enough good things about Dr. Odierna. No one wants to get a root canal, but Dr. Odierna made it painless and always made sure that I was ok. I hope to never need another root canal, but if I do I ONLY want Dr. Odder a to do it."
"The staff were absolutely wonderful. Very caring, gentle and accommodating. I can not say enough good things about Dr. Odierna. No one wants to get a root canal, but Dr. Odierna made it painless and always made sure that I was ok. I hope to never need another root canal, but if I do I ONLY want Dr. Odder a to do it."
"A most professional practice both Doctors and staff. Dr Odierna is superb and I am a dentist (Oral Surgeon actually). I have and will continue to send him referrals without reservation"
"I’d have to say it was the best dental experience I’ve ever had the two people that worked on me were very vocal an awesome all to together didn’t feel a thing !"
"Dr. Odierna's staff followed strict safety protocols, were very welcoming and pleasant while absolutely professional. Dr. Odierna explained the whole root canal process, asked if I had questions before and after and listened. He was courteous and friendly and took care of my root canal without anu discomfort. His staff told me all about what to expect afterwards and gave me written info covering my aftercare so I would have the info to refer to. Excellent experience and highly recommend."
"Very courteous and professional. Informative as they worked."
"I was referred to WME for a possible root canal procedure. The consultation revealed that it was not necessary .... a happy outcome. I found the dentist and his staff to be very supportive and helpful. I certainly will return to them when the need arises!"
"Dr. Randolph Scott was terrific! As someone who had consistently painful dentistry as a child, I am tense and wary, especially in new offices. When Dr. Scott entered the room, I immediately began seeing all the reassuring signs. He moved and spoke quietly, he explained, he talked about what might complicate the situation. He gave just the right amount of local anesthesia, and he has a great sense of how to do that: the tricky interval between the warning and the injection. His actions were smooth throughout the procedure. He spoke calmly and respectfully with his (also excellent) assistant, clarifying his needs for instruments, etc. Despite all the PPE, he made good eye contact with all of us and spoke with me in a friendly, supportive way. I really hate dentistry and root canal surgery, but we are so fortunate to have access to that kind of care, and to have Dr. Scott working in our community. Thank you! Liza Ramlow"
"Great experience despite COVID - rigoroua processes for safety, and still warm and friendly, great communication about what to expect even though this isn't the first time and quality job numbing for root canal"
"Impressed with this office's safety procedure. Excellent doctor."
"Dr Scott did an incredible job with a challenging situation. My tooth’s canals were extremely small, but with precision he completed the task and saved my tooth and its health. As an added benefit, I suffered no pain whatsoever during and after the procedure. I am in awe and sincerely appreciate his excellent work."
"The receptionist is amazingly generous and extremely caring. I appreciate her effort and time being put into providing me great service. I highly recommend this place."
"Very clean, honest and professional."
"I was referred to Dr. Scott by my general dentist for two root canals. Many people are nervous at the prospect off needing a root canal, You don’t need to be. The care has been outstanding and, in my experience, much easier and less painful than root canals done by previous general dentists. So far my recovery following the first procedure has been uncomplicated and painless. Highly recommend."
"Saw Dr. Scott and he was absolutely fabulous, gentle, efficient (read "fast") and instructive. His assistant was also lovely and very attentive. Thankful for them."
"My dentist referred me here after a limited exam and poor X-ray in which she identified the wrong tooth as needing a root canal. Dr. Scott took a much better X-ray and performed a more detailed exam that correctly identified a different tooth as the source of the problem and advised against a root canal even though that is his business. He also patiently answered all my questions about the pros and cons of various treatment options."
"Dr. Scott is great! Thank you."
"Dr. Scott is great! Thank you."
"I was referred to Dr. Scott by my general dentist for two root canals. Many people are nervous at the prospect off needing a root canal, You don’t need to be. The care has been outstanding and, in my experience, much easier and less painful than root canals done by previous general dentists. So far my recovery following the first procedure has been uncomplicated and painless. Highly recommend."
"My dentist referred me here after a limited exam and poor X-ray in which she identified the wrong tooth as needing a root canal. Dr. Scott took a much better X-ray and performed a more detailed exam that correctly identified a different tooth as the source of the problem and advised against a root canal even though that is his business. He also patiently answered all my questions about the pros and cons of various treatment options."
"Best root canal of my life. Highly recommend Dr. Scott. A+"