Patient Reviews
Patient Reviews
At Western Mass Endodontics, we without a doubt understand the value of your dentist’s referral to our facility. Since we are so committed to offering consistently superior oral health care to each patient, we feel confident that you have made the right choice. However, we are aware that actions speak louder than words and know the impact that positive and/or negative feedback can have on a practice. For this reason, we have collected testimonials from multiple platforms, located across the web and compiled them here for your convenience. As you read through the reviews of our past and current patients, we hope that you will feel a sense of ease while realizing that your comfort and health are our primary priorities.
"Dr. Scott was incredibly professional, poised, efficient, friendly, informative, and helpful. I cannot believe that I had absolutely no pain with this root canal (okay ... except for the novocaine shots) ... Tylenol took care of the very minimal discomfort later in the day, but by the next day I was completely ache-free. The entire experience was well beyond what I expected ... I highly recommend Dr. Scott at WME. His assistant was beyond helpful, comforting, and informative. She absolutely made a difference to lessen my angst prior to the procedure. She was fabulous. Thank you to you both ... I am elated that I chose WME, and I am delighted that my experience included you both. Enjoy !"
"Dr. Shapiro: Thank you again for making my root canal experience a relatively pleasant one. I was particularly impressed with the painless way you made the four injections. Coming out of the dentist office feeling better than when I went in was all due to the way you handled my experience."
"From the phone call to get in, to the way out after my appointment top notch! I had some pain in my tooth, I'd already been told it was going to need a root canal in the future so when it started to hurt slightly I wasn't surprised. My Dr wrote me a referral and I called and scheduled a consult. Got me in within a few weeks. Consultation went good and they said to call if my tooth started to get worse. So this morning while drinking my morning tea I felt it. That lingering sensation a dull ache that didn't go away like it had been. I called at about 8:20 and waited on hold a bit, I expected it I knew they were busy. They were able to see me the same day since I called first thing! I went in was super nervous at first but once I was numb I started to immediately feel better. The assistant and Dr Scott worked so well together it was amazing. The whole procedure took about an hour. I could just tell Dr Scott took pride in his work and truly takes care of his patients. I can't thank this team enough."
"This entire office is phenomenal. All the staff that I engaged with from start to finish were pleasant and so helpful, and Dr. Shapiro was absolutely amazing, informative, and positive. As someone who works in healthcare and someone very afraid of the dentist, I deeply appreciated being informed every step of the way; and the delicacy and care that I was handled with- really hard to come by these days especially in dental care. I had a root canal, didn’t feel a single thing, barely felt the numbing needle. He just might be a magician 🪄 thank you Dr. S & team!"
"This entire office is phenomenal. All the staff that I engaged with from start to finish were pleasant and so helpful, and Dr. Shapiro was absolutely amazing, informative, and positive. As someone who works in healthcare and someone very afraid of the dentist, I deeply appreciated being informed every step of the way; and the delicacy and care that I was handled with- really hard to come by these days especially in dental care. I had a root canal, didn’t feel a single thing, barely felt the numbing needle. He just might be a magician thank you Dr. S & team!"
"I went in for a root canal. I was in and out of that place so fast. Painless. I’ve had small cavities take longer."
"Worked super fast, very happy with results."
"No pain at during a root cannel. Procedure was quick and efficient. Dr Scott and the staff were very professional and friendly."
"Dr Eric Shapiro performed a root canal and I was completely satisfied and totally impressed with not only the results but the entire staff at the facility. The surprise was an 8pm text from the Doctor inquiring about how my tooth felt and my well-being. My honest answer was, the tooth felt like it never had a root canal, there were no after procedure issues at all. I highly recommend Dr Shapiro and his staff as the " Go to solution for all your immediate endodontic needs.""
"Everyone was so nice and professional. The offices were also very clean. Dr Shapiro was so nice and kept checking how I was doing during the procedure. I would recommend them to anyone needing dental treatment."
"I was there for 2 root canals. The front staff were very nice. I was nice to see humans and not machines to sign it. I was seen by Dr. Shapiro. He was excellent. Made me feel confident with regards to his skills. He let me know when the injections were going to hurt. It still hurt but I had time to prepare. Checked on how I was doing during the procedure. His assistant did the same. A person can't ask for better professionals. If need to have something done, that is the place to go."
"first time having a root canal done.greeted with a smile when I came into office to check in.ERIN DR SHAPIROS assistant came and got me from waiting area.erin was very professional through out procedure.she answered questions I had while waiting for the DR.DR SHAPIRO was great,made me feel very comfortable about procedure.before I knew it root canal was done.if I had to have another at some point I would go back to WESTERN MASS ENDO AGAIN."
"Over the years I've had numerous dental procedures, Dr. Shapiro and his staff were outstanding."
"Mr. Shapiro and staff was great I was taken in for an emergency root canal on two teeth today the procedure was prepped and performed within an hour and went absolutely perfect couldn't have gone better"
"Dr. Shapiro and his team were very kind and concerned that I was most comfortable. Dr. Shapiro explained the process and answered all questions asked."
"Thank you Dr. Odierna fir doing an excellent job with my root canal for my front tooth.Your expertise in working on my teeth made it a pain free, pleasant experience. Your assistant, Debbie was very good also and provided great support to me. Thank you for providing one of the best dental experiences that I ever had. Patient, Kathleen P."
"Absolutely impressed with the efficiency and team work . Had a root canal and it was the quickest iv’e ever had . From novacaine to root canal finish was 1/2 hour and post x-rays showed success . Dr. Shapiro and his assistant were amazing . Highly recommend. I was stressed going in thinking it would be an hour or better. They have truly nailed down a great process in doing this as experts !!"
"Absolutely impressed with the efficiency and team work . Had a root canal and it was the quickest iv’e ever had . From novacaine to root canal finish was 1/2 hour and post x-rays showed success . Dr. Shapiro and his assistant were amazing . Highly recommend. I was stressed going in thinking it would be an hour or better. They have truly nailed down a great process in doing this as experts !!"
"The staff is excellent and Dr Shapiro was amazing! Came in without an appointment in pain and he fixed my tooth and I didn’t feel anything!"
"ERIC SHAPIRO, D.D.S. and Staff saved my tooth! They where professional and compassion toward me. I wish I could remember the name of the fine young women who assisted the Doctor, but they were a fine team. I am so thankful to both of them."
"Very friendly staff and Dr Shapiro was great. Let me know everything that he was doing while operating in my mouth. Very smooth manner and the assistant was great as well."
"It was a very pleasant and peaceful atmosphere. Everyone I had the pleasure of interacting with was helpful and knowledgeable. My root canal was as lovely as a root canal can be. 😉"
"I had an exceptional experience with Dr. Shapiro and his team. Despite my anxiety and the short notice, he was able to perform a root canal within an hour of my call. Dr. Shapiro and his staff were incredibly kind and compassionate, making me feel heard and understood. The office atmosphere is welcoming and professional. I’m so grateful for the referral and couldn’t be happier with the care I received. Highly recommend!"
"I was referred here by my dentist for a root canal. Dr. Shapiro made the experience painless and over in 40 minutes. He explained what to expect before, during and after. Highly recommend WME"
"I walked into the office terrified that I would lose my tooth. Dr. Shapiro had X-rays taken and performed some tests needed to find out the reason for my pain. He then stated I would need a root canal and performed it right then and there. Thank you so much for fitting me in as an emergency."
"Dr. Shapiro and his staff were amazing! Walked me through the process. Dr. Shapiro even did a follow-up text to see how I was doing!"
"Outstanding Care I was seen for an emergency root canal in pain that was off the charts. The front office was kind and explained everything very clearly regarding my procedure and insurance. Dr. Shapiro and his assistant were compassionate, patient and professional. This team made my dental emergency so much more tolerable. A huge thank you to all!"
"Today I had my first experience with Dr Shapiro and his staff. I can’t say enough about them. They are caring, calming, professional and work together like a well oiled machine. If you need a root canal go see them. You’ll have the best experience possible!!"
"Very smooth process at this office. Entire staff was very nice and accommodating. Dr. Odierna did my root canal, and while it is an uncomfortable process to have done, I did not feel pain, and he continually checked with me to ensure I was doing ok. I don't recommend getting a root canal, but if you need one, this office is great."
"Dr. Scott is very experienced, and he’s a thoughtful and considerate person. It’s a pleasure to be his patient."
"Best root canal I've ever had!! Absolutely no pain during and after. If I ever need another root canal I will definitely go back there"
"Eric and his staff were 100% professional. This was my second Root Canal at this location in 10 years. If you are an adult who can stomach having a Root Canal.. this is the place to have it done."
"Amazing they saved a tooth the dentist said was unsave able . Polite employees that will do anything they can to help you and not just rip a tooth out . Thank you sooooooo much I will never forget what you did for me and I was in so much pain."
"Great experience. Went in for a consult, needed a root canal, they did it immediately, I was out within an hour. No pain. Dr. Scott is great. Next time I need a root canal which I hope is NEVER, I will go back there without a doubt."
"Excellent service, Drs and care. Fast, relatively painless and pleasant."
"Got me on right away and took great care of me. Dr Shapiro and team were awesome. I highly recommend them"
"I was referred here by my dentist for a root canal on one of the crowns that he had just placed. For 2 weeks, I was in pain 24/7 after getting my crowns, and it was a nightmare. I met Dr. Shapiro that same day I was referred, and he tested my teeth to try to see which one it was that was bothering me. I unfortunately was having pain in both and my dental benefit was already mostly used on the crowns, which means I was paying out of pocket for the root canal, with no credit card to help. I wasn't able to pay for 2 and was going to have 1 pulled instead. He helped me out big time and I will never forget his kindness. From the first visit, to the last, he was so caring and professional. Even during the process, he would ask me if I was doing ok and made sure I was comfortable. Two root canals, and I was in and out in about an hour. I was in shock. I highly recommend him and his staff. I am looking forward to being pain free and will be forever grateful to Dr. Shapiro. There's a reason they have almost 5 stars!"
"Absolutely a phenomenal experience. Dr. Shapiro is great and his team is too. Thanks so much for helping me out!"
"Dr. Shapiro and the whole team are wonderful! From billing to core build-up, totally painless. I got my chompers back, baby! 😬"
"Very good experience. Professional, concerned with comfort during procedure and fast."
"Today was rough….. root canal. Dr. Shapiro was amazing. He was so patient, caring. I would recommend him to anyone 👍 thank you 😊"
"Dr. Shapiro‘s care was outstanding in every way. He is clearly a highly competent and experienced endodontost. The care was efficient, highly professional, and in every way superb. He had excellent communication skills at every step of the way."
"Can't recommend Dr. Shapiro enough! As close to painless dentistry as you could hope for. Plus he cared enough to text me afterwards to see how I was doing."
"Went for an emergency root canal. All staff were kind and empathetic. They have the rare quality of listening to and believing patients instead of dismissing their experience or pain as "just dental anxiety." The actual procedure was quick and painless and I had barely any pain afterwards. The doctor texted me in the evening to see if I was OK! Would recommend this place to anyone who is caught in a bad dental cycle and needs a good experience."
"My experience at Western Mass Endodontics was excellent. I would recommend this practice and Dr Shapiro without reservation."
"I can’t say enough good things about Dr. Shapiro and his staff. He was very friendly, comforting and honest. Everyone in the office was pretty laid back and I have to say that really sets the tone when you are going in for what is usually a painful procedure. There is something to be said about “white coat syndrome”, and I found it helpful that he wasn’t dressed like that. Later that afternoon he even text me to check in and see how I was doing. That says a lot!! I would 1000% go back to him and would recommend him to anyone. Thank you to my dentist, Dr. Brie Gresh for the referral!!"
"I hardly ever leave reviews, but I can’t say enough good things about this office. Quick and to the point, while also being kind and personal and caring. Actually made me like getting a root canal! Would absolutely recommend. ❤️"
"I recently had a root canal performed on my upper teeth by Dr. Eric, and I couldn't be more satisfied. His professionalism, exceptional technique, and extensive experience were evident throughout the procedure. What impressed me most was the care he took to ensure a pain-free experience. Dr. Eric's expertise made the process smooth and comfortable. I highly recommend him for anyone seeking dental care; his skill and dedication truly set him apart ❤️."
"I had the privilege of visiting Western Mass Endo in West Springfield for a root canal consult. I was hoping to find out that I needed a root canal, and then be scheduled before the end of the year. Boy was I surprised that I was able to do it all in one visit. I guess it did not give me time to back out. I couldn't be more thrilled with the exceptional care and expertise I received. Dr. Shapiro and the entire staff at the clinic were not only welcoming and compassionate but also highly professional. I was sent to Dr. Shapiro because I am currently being treated for cancer, and there were some concerns on my dentists' part due to some of my treatments. Dr. Shapiro put me at ease that there was nothing to worry about and ensured that all my questions and concerns were addressed promptly. When it came time for the root canal procedure, Dr. Shapiro's competence was evident. He explained the entire process in a clear and understandable manner, alleviating any apprehensions I had. (which were many) Throughout the procedure, he constantly checked in with me to ensure I was comfortable and pain-free, which I greatly appreciated. The root canal was done with precision, and I was done in less than an hour. Dr. Shapiro made the entire process as smooth and stress-free as possible. He even followed up with me later that day to make sure everything was good. I was very surprised that he did that, and it felt good that he cared. You will be in good hands with Dr. Shapiro and his staff."
"Excellent experience, Doctor, and staff."
"I recently had the privilege of visiting Western Mass Endo in West Springfield for a root canal procedure, and I couldn't be more thrilled with the exceptional care and expertise I received. From start to finish, my experience was nothing short of outstanding, and I am delighted to share my glowing review. Dr. Shapiro and the entire staff at the clinic were not only welcoming and compassionate but also highly professional. The moment I walked through the door, I was greeted with a warm smile and made to feel at ease. The waiting area was clean and comfortable, and the staff provided excellent customer service, ensuring that all my questions and concerns were addressed promptly. When it came time for the root canal procedure, Dr. Shapiro's competence was evident. His knowledge and skill in this field are truly impressive. He explained the entire process in a clear and understandable manner, alleviating any apprehensions I had. Throughout the procedure, he constantly checked in with me to ensure I was comfortable and pain-free, which I greatly appreciated. What truly sets Dr. Shapiro apart is his attention to detail and commitment to excellence. The root canal was executed with precision, and I experienced minimal discomfort during and after the procedure. Dr. Shapiro's gentle touch and steady hand were evident throughout, making the entire process as smooth and stress-free as possible. He even followed up with me later that day and the next day to make sure everything was feeling good and that my recovery was on track. I also want to express my deep appreciation for Dr. Shapiro’s incredible dental assistants, Erin and Rachel, who played a crucial role in my positive experience. They were not only proficient in their tasks but also incredibly kind and attentive. From assisting Dr. Shapiro during the procedure to providing reassurance and answering my questions, their support was invaluable. Their friendly and compassionate demeanor helped alleviate any anxiety I had, making me feel like I was in the best possible hands. In conclusion, I can't praise Dr. Shapiro and his team enough for their outstanding service. Not only did they save my tooth with a successful root canal, but they also made the entire experience as pleasant as possible. If you're in need of a root canal, I wholeheartedly recommend Dr. Shapiro. You'll be in the hands of a dedicated and skilled professional who truly cares about your well-being and oral health. Thank you, Dr. Shapiro, for your exceptional work and commitment to your patients!"
"I was booked for an appointment last Friday when I was dealing with tooth pain and needing a suspected root canal. They got me in same day, and were wonderful. They made the process of getting a root canal stress free and painless. This is the third time I have had Dr. Odierna and I can not recommend him enough. Very kind and efficient!"
"I had a root canal yesterday with Dr. Eric Shapiro. It was painless, swift, and efficient -- nothing like the root canal I had 15 years ago! I highly recommend Dr. Shapiro and this practice."
"Very pleased with the office staff and Dr. Shapiro. Was nervous about my root canal but it was done quickly and efficiently. Highly recommend!"
"From the reception staff, to the nurse and doctor, everyone I encountered was incredibly kind and helpful. They made sure I understood the procedure (as much as I wanted to know!) and kept me comfortable the whole way through. I would absolutely recommend to family and friends."
"Excellent care. Dr Eric Shapiro and his team squeezed me in for an emergency root canal. Painless, fast and very reasonable co pay!"
"I just got home from a root canal done by Dr. Odierna. This was my first root canal. To say what I think he did a beautiful job would be an understatement. I had no pain and no discomfort during the process which took about 1 hour 15 minute from walk in to walk out. My observation is that that Dr. Odierna is very detailed with his work. His Dental Assistant, Cathy, was amazing. The morning before my appointment, Cathy called me and was very calming over the phone. I told her I was nervous and ensured me everything would be okay and not to loose sleep. She was right. I would highly recommend Dr. Odierna, Cathy and the entire team at WMass Endo. THANK YOU!!!"
"I have nothing but good things to say about this office and the people that work there. I needed a root canal and they were able to get me in immediately! The follow up care was also amazing!"
"Office staff is extremely professional. Doctor Shapiro has a really pleasant and caring way to approach the patients and made me feel very very comfortable. I got the impression that thy take absolutly every measure to make sure all is sanitized and orderly. My experience was wonderful and i would recommend them 100%"
"I had a root canal with Dr Shapiro today. He and his staff are very professional and knowledgeable. The office was clean, staff was friendly, my tooth came out great! I came to this office 6 years earlier for another tooth for a root canal. Same result excellent work. Highly recommended. Thank you!"
"I cannot tell you how amazing Western Mass Endodontics is. I needed a root canal and got same day service. Dr. Shapiro was so nice. The entire experience was great."
"One does not usually imagine coming home from a root canal procedure thinking "Wow, that was Fantastic"! But Dr. Scott and the team at the Greenfield office accomplished exactly that. I'd been having chronic pain for months/years in molar #14 and was very worried about saving that tooth. The pre-exam with Dr. Scott was both informative and comforting as he explained in detail the goals and options of the procedure. I was lucky to get an appointment just two weeks later (thanks Laurie!) whereupon Dr. Scott answered a few more questions before getting started. The skill and precision of his work during that next hour was nothing short of amazing, whilst he also kept in touch with how I was doing at all times. I felt very safe and cared for and now, two days later, am overjoyed to have a tooth that feels normal again. Thank you, Dr. Scott, for your expertise and exacting work, as well as your kindness and respect in helping me through a tough spot."
"Everyone was so friendly and professional. No pain root canal!"
"Highly recommended. I dislike going for dental work. This office,staff and Dr.were great. Everything was explained and all my questions were answered so I could understand. Two thumbs up."
"Efficient office, kind and friendly staff. I had a 2:30 appointment and I left by 3:30 after a root canal. Wonderful experience. Not to even mention Dr. Shapiro!!!"
"Everyone there treated me with such compassion for the pain I was in. They even got me in earlier than expected , and when I arrived they again showed compassion and worked quickly to resolve my issue. Had a root canal and felt in good hands the whole time. Thank you all for your professionalism and care!"
"I never usually write reviews but Dr. Shapiro absolutely deserves 1000 stars! He is kind, understanding and professional. The list could go on for ever! I called today because I was in excruciating pain like up all night. And another office wanted to make me wait until the end of august. I know they’re very busy. So on a whim I decided to call western endo and holy smokes! From being able to get me in for an emergent visit to the incredible caring staff I am beyond impressed. Maura(receptionist)was so kind and understanding and I felt so deserving of the care I received today. I for sure hope I don’t need another root canal but I will for sure be coming here if the need ever arises again❤️"
"Great experience! Dr. Shapiro’s entire team from the first phone call to the actual root canal and follow up by Dr. Shapiro himself was professional, caring, making you feel comfortable ever step of the way! Thanks to the entire staff for your dedication! Christine"
"EVERYTHING WENT PERFECT WITH DR. SHAPIRO AND HIS STAFF."
"I just want to say that this was one of the best dental experiences I've had. The wait time was very minimal, I was able to get in, get my X-Rays done, have a scan done of the area, and have the Root canal performed very quickly. Dr. Shapiro was thorough with his explanations of what he was doing and kept all pain to an absolute minimum. Although dental work is not fun WME made it a lot more bearable. Also Dr Shapiro provided a follow up the next day to make sure the tooth was feeling good. Truly an amazing organization."
"Quick, professional, and the Dr doesn’t ask you questions when he’s working in your mouth. I would recommend Dr Scott to anyone."
"Very impressed with their speed, professionalism, and COVID precautions. Thank you for taking care of your staff and patients."
"I got right in for an emergency visit even though I had never been there before. The entire staff was extremely welcoming and very helpful. Dr. Shapiro was amazing. He did my emergency root canal so quickly and I did not feel a thing. My whole experience was a 10 out of 10."
"Dr. Schapiro was amazing! I have really bad dental anxiety and this was my first root canal ever but he made the process quick, painless and comfortable! He followed up with me the next morning to check in. I definitely recommend their office!"
"Dr. Scott is and the staff are wonderful! I have a lot of anxiety around dental work because I've had so much done in my childhood and Dr. Scott listened to my concerns. I expressed my fears of the sensation of drowning (he assured me I'm not the only one) and he put a 'rubber band' (his term) around my tooth which blocked any spray from entering my mouth. The 'rubber band' worked SO well! I was able to breath easily and I could manage my anxiety and breath through my nose without the fear of drowning. I had a root canal done on a previous root canal (not done by WME) with an infection that had been building for close to 7 years. The whole process took under 30 minutes; I was SO surprised when he told me I had 5-10 minutes left. I highly recommend WME; they will settle your fears, they make sure you don't feel any pain, and treat you with respect. Thank you to Dr. Scott and the team!"
"I was very impressed with Dr Shapiro who performed a root canal today. He took the time to explain the entire procedure while performing the procedure. I would give him an A+"
"Definitely recommend Dr Shapiro and the staff. Professional and pleasant group. Have received excellent care."
"Exceptional job fixing a damaged tooth. The office was able to squeeze in my root canal before my vacation, with no hesitation. The staff was welcoming professional and clearly very good at what they do. Office is beautiful, bright and stocked with modern equipment. I have had two root canals in the past from a hockey injury, so was concerned about the amount of pain I might have to stick out. That said, Dr. Shapiro and his team made me feel completely comfortable and confident in the process from the second I was in the chair. I felt nothing. If I ever have to get work done like this in the future I will absolutely be back. The team at Western Mass Endo is as refined as they come. I can’t thank them enough. If you need a root canal, these are your people. -Tim"
"Dr Shapiro did an excellent job performing a root canal and eliminating my tooth pain, I had comfort quickly. The staff was great getting me in as it became to get relief. I will highly recommend Western Mass Endo and Dr Shapiro."
"I was referred to Western Mass Endodontics by my dentist after waking up Monday morning in excruciating pain and my right side swollen. I was astounded when they were able to see me the same day. I was assisted by Dr. Shapiro - very kind, informative, and professional. The root canal was incredibly quick and painless. Dr. Shapiro even checked in with me later that day to see how I was. Very impressive client care."
"One of my best dental experiences! Everyone was super caring and kind. Scheduling was a breeze and the procedure was even easier. Eric even checked in later that day to make sure the recovery was smooth. Exceptional service!"
"Doctor Shapiro is very kind honest caring and makes sure your doing well even once you get home"
"Above, and beyond expectations!"
"This place is awesome! Everyone from the receptionist to Eric, made me feel safe and very well taken care of!"
"Dr Shapiro did a root canal on a heavily filled tooth with a crown in less than 30 minutes !!! Another dentist said it could not be done while I had a small, bubble abscess. He also followed up with texts to check my condition. Fantastic!"