Patient Reviews
Patient Reviews
At Western Mass Endodontics, we without a doubt understand the value of your dentist’s referral to our facility. Since we are so committed to offering consistently superior oral health care to each patient, we feel confident that you have made the right choice. However, we are aware that actions speak louder than words and know the impact that positive and/or negative feedback can have on a practice. For this reason, we have collected testimonials from multiple platforms, located across the web and compiled them here for your convenience. As you read through the reviews of our past and current patients, we hope that you will feel a sense of ease while realizing that your comfort and health are our primary priorities.
"Dr. Scott was incredibly professional, poised, efficient, friendly, informative, and helpful. I cannot believe that I had absolutely no pain with this root canal (okay ... except for the novocaine shots) ... Tylenol took care of the very minimal discomfort later in the day, but by the next day I was completely ache-free. The entire experience was well beyond what I expected ... I highly recommend Dr. Scott at WME. His assistant was beyond helpful, comforting, and informative. She absolutely made a difference to lessen my angst prior to the procedure. She was fabulous. Thank you to you both ... I am elated that I chose WME, and I am delighted that my experience included you both. Enjoy !"
"Dr. Shapiro: Thank you again for making my root canal experience a relatively pleasant one. I was particularly impressed with the painless way you made the four injections. Coming out of the dentist office feeling better than when I went in was all due to the way you handled my experience."
"From the phone call to get in, to the way out after my appointment top notch! I had some pain in my tooth, I'd already been told it was going to need a root canal in the future so when it started to hurt slightly I wasn't surprised. My Dr wrote me a referral and I called and scheduled a consult. Got me in within a few weeks. Consultation went good and they said to call if my tooth started to get worse. So this morning while drinking my morning tea I felt it. That lingering sensation a dull ache that didn't go away like it had been. I called at about 8:20 and waited on hold a bit, I expected it I knew they were busy. They were able to see me the same day since I called first thing! I went in was super nervous at first but once I was numb I started to immediately feel better. The assistant and Dr Scott worked so well together it was amazing. The whole procedure took about an hour. I could just tell Dr Scott took pride in his work and truly takes care of his patients. I can't thank this team enough."
"This entire office is phenomenal. All the staff that I engaged with from start to finish were pleasant and so helpful, and Dr. Shapiro was absolutely amazing, informative, and positive. As someone who works in healthcare and someone very afraid of the dentist, I deeply appreciated being informed every step of the way; and the delicacy and care that I was handled with- really hard to come by these days especially in dental care. I had a root canal, didn’t feel a single thing, barely felt the numbing needle. He just might be a magician 🪄 thank you Dr. S & team!"
"This entire office is phenomenal. All the staff that I engaged with from start to finish were pleasant and so helpful, and Dr. Shapiro was absolutely amazing, informative, and positive. As someone who works in healthcare and someone very afraid of the dentist, I deeply appreciated being informed every step of the way; and the delicacy and care that I was handled with- really hard to come by these days especially in dental care. I had a root canal, didn’t feel a single thing, barely felt the numbing needle. He just might be a magician thank you Dr. S & team!"
"I went in for a root canal. I was in and out of that place so fast. Painless. I’ve had small cavities take longer."
"Worked super fast, very happy with results."
"No pain at during a root cannel. Procedure was quick and efficient. Dr Scott and the staff were very professional and friendly."
"Dr Eric Shapiro performed a root canal and I was completely satisfied and totally impressed with not only the results but the entire staff at the facility. The surprise was an 8pm text from the Doctor inquiring about how my tooth felt and my well-being. My honest answer was, the tooth felt like it never had a root canal, there were no after procedure issues at all. I highly recommend Dr Shapiro and his staff as the " Go to solution for all your immediate endodontic needs.""
"Everyone was so nice and professional. The offices were also very clean. Dr Shapiro was so nice and kept checking how I was doing during the procedure. I would recommend them to anyone needing dental treatment."
"I was there for 2 root canals. The front staff were very nice. I was nice to see humans and not machines to sign it. I was seen by Dr. Shapiro. He was excellent. Made me feel confident with regards to his skills. He let me know when the injections were going to hurt. It still hurt but I had time to prepare. Checked on how I was doing during the procedure. His assistant did the same. A person can't ask for better professionals. If need to have something done, that is the place to go."
"first time having a root canal done.greeted with a smile when I came into office to check in.ERIN DR SHAPIROS assistant came and got me from waiting area.erin was very professional through out procedure.she answered questions I had while waiting for the DR.DR SHAPIRO was great,made me feel very comfortable about procedure.before I knew it root canal was done.if I had to have another at some point I would go back to WESTERN MASS ENDO AGAIN."
"Over the years I've had numerous dental procedures, Dr. Shapiro and his staff were outstanding."
"Mr. Shapiro and staff was great I was taken in for an emergency root canal on two teeth today the procedure was prepped and performed within an hour and went absolutely perfect couldn't have gone better"
"Dr. Shapiro and his team were very kind and concerned that I was most comfortable. Dr. Shapiro explained the process and answered all questions asked."
"Thank you Dr. Odierna fir doing an excellent job with my root canal for my front tooth.Your expertise in working on my teeth made it a pain free, pleasant experience. Your assistant, Debbie was very good also and provided great support to me. Thank you for providing one of the best dental experiences that I ever had. Patient, Kathleen P."
"Absolutely impressed with the efficiency and team work . Had a root canal and it was the quickest iv’e ever had . From novacaine to root canal finish was 1/2 hour and post x-rays showed success . Dr. Shapiro and his assistant were amazing . Highly recommend. I was stressed going in thinking it would be an hour or better. They have truly nailed down a great process in doing this as experts !!"
"Absolutely impressed with the efficiency and team work . Had a root canal and it was the quickest iv’e ever had . From novacaine to root canal finish was 1/2 hour and post x-rays showed success . Dr. Shapiro and his assistant were amazing . Highly recommend. I was stressed going in thinking it would be an hour or better. They have truly nailed down a great process in doing this as experts !!"
"The staff is excellent and Dr Shapiro was amazing! Came in without an appointment in pain and he fixed my tooth and I didn’t feel anything!"
"ERIC SHAPIRO, D.D.S. and Staff saved my tooth! They where professional and compassion toward me. I wish I could remember the name of the fine young women who assisted the Doctor, but they were a fine team. I am so thankful to both of them."
"Very friendly staff and Dr Shapiro was great. Let me know everything that he was doing while operating in my mouth. Very smooth manner and the assistant was great as well."
"It was a very pleasant and peaceful atmosphere. Everyone I had the pleasure of interacting with was helpful and knowledgeable. My root canal was as lovely as a root canal can be. 😉"
"I had an exceptional experience with Dr. Shapiro and his team. Despite my anxiety and the short notice, he was able to perform a root canal within an hour of my call. Dr. Shapiro and his staff were incredibly kind and compassionate, making me feel heard and understood. The office atmosphere is welcoming and professional. I’m so grateful for the referral and couldn’t be happier with the care I received. Highly recommend!"
"I was referred here by my dentist for a root canal. Dr. Shapiro made the experience painless and over in 40 minutes. He explained what to expect before, during and after. Highly recommend WME"
"I walked into the office terrified that I would lose my tooth. Dr. Shapiro had X-rays taken and performed some tests needed to find out the reason for my pain. He then stated I would need a root canal and performed it right then and there. Thank you so much for fitting me in as an emergency."
"Dr. Shapiro and his staff were amazing! Walked me through the process. Dr. Shapiro even did a follow-up text to see how I was doing!"
"Outstanding Care I was seen for an emergency root canal in pain that was off the charts. The front office was kind and explained everything very clearly regarding my procedure and insurance. Dr. Shapiro and his assistant were compassionate, patient and professional. This team made my dental emergency so much more tolerable. A huge thank you to all!"
"Today I had my first experience with Dr Shapiro and his staff. I can’t say enough about them. They are caring, calming, professional and work together like a well oiled machine. If you need a root canal go see them. You’ll have the best experience possible!!"
"Very smooth process at this office. Entire staff was very nice and accommodating. Dr. Odierna did my root canal, and while it is an uncomfortable process to have done, I did not feel pain, and he continually checked with me to ensure I was doing ok. I don't recommend getting a root canal, but if you need one, this office is great."
"Dr. Scott is very experienced, and he’s a thoughtful and considerate person. It’s a pleasure to be his patient."
"Best root canal I've ever had!! Absolutely no pain during and after. If I ever need another root canal I will definitely go back there"
"Eric and his staff were 100% professional. This was my second Root Canal at this location in 10 years. If you are an adult who can stomach having a Root Canal.. this is the place to have it done."
"Amazing they saved a tooth the dentist said was unsave able . Polite employees that will do anything they can to help you and not just rip a tooth out . Thank you sooooooo much I will never forget what you did for me and I was in so much pain."
"Great experience. Went in for a consult, needed a root canal, they did it immediately, I was out within an hour. No pain. Dr. Scott is great. Next time I need a root canal which I hope is NEVER, I will go back there without a doubt."
"Excellent service, Drs and care. Fast, relatively painless and pleasant."
"Got me on right away and took great care of me. Dr Shapiro and team were awesome. I highly recommend them"
"I was referred here by my dentist for a root canal on one of the crowns that he had just placed. For 2 weeks, I was in pain 24/7 after getting my crowns, and it was a nightmare. I met Dr. Shapiro that same day I was referred, and he tested my teeth to try to see which one it was that was bothering me. I unfortunately was having pain in both and my dental benefit was already mostly used on the crowns, which means I was paying out of pocket for the root canal, with no credit card to help. I wasn't able to pay for 2 and was going to have 1 pulled instead. He helped me out big time and I will never forget his kindness. From the first visit, to the last, he was so caring and professional. Even during the process, he would ask me if I was doing ok and made sure I was comfortable. Two root canals, and I was in and out in about an hour. I was in shock. I highly recommend him and his staff. I am looking forward to being pain free and will be forever grateful to Dr. Shapiro. There's a reason they have almost 5 stars!"
"Absolutely a phenomenal experience. Dr. Shapiro is great and his team is too. Thanks so much for helping me out!"
"Dr. Shapiro and the whole team are wonderful! From billing to core build-up, totally painless. I got my chompers back, baby! 😬"
"Very good experience. Professional, concerned with comfort during procedure and fast."
"Today was rough….. root canal. Dr. Shapiro was amazing. He was so patient, caring. I would recommend him to anyone 👍 thank you 😊"
"Dr. Shapiro‘s care was outstanding in every way. He is clearly a highly competent and experienced endodontost. The care was efficient, highly professional, and in every way superb. He had excellent communication skills at every step of the way."
"Can't recommend Dr. Shapiro enough! As close to painless dentistry as you could hope for. Plus he cared enough to text me afterwards to see how I was doing."
"Went for an emergency root canal. All staff were kind and empathetic. They have the rare quality of listening to and believing patients instead of dismissing their experience or pain as "just dental anxiety." The actual procedure was quick and painless and I had barely any pain afterwards. The doctor texted me in the evening to see if I was OK! Would recommend this place to anyone who is caught in a bad dental cycle and needs a good experience."
"My experience at Western Mass Endodontics was excellent. I would recommend this practice and Dr Shapiro without reservation."
"I can’t say enough good things about Dr. Shapiro and his staff. He was very friendly, comforting and honest. Everyone in the office was pretty laid back and I have to say that really sets the tone when you are going in for what is usually a painful procedure. There is something to be said about “white coat syndrome”, and I found it helpful that he wasn’t dressed like that. Later that afternoon he even text me to check in and see how I was doing. That says a lot!! I would 1000% go back to him and would recommend him to anyone. Thank you to my dentist, Dr. Brie Gresh for the referral!!"
"I hardly ever leave reviews, but I can’t say enough good things about this office. Quick and to the point, while also being kind and personal and caring. Actually made me like getting a root canal! Would absolutely recommend. ❤️"
"I recently had a root canal performed on my upper teeth by Dr. Eric, and I couldn't be more satisfied. His professionalism, exceptional technique, and extensive experience were evident throughout the procedure. What impressed me most was the care he took to ensure a pain-free experience. Dr. Eric's expertise made the process smooth and comfortable. I highly recommend him for anyone seeking dental care; his skill and dedication truly set him apart ❤️."
"I had the privilege of visiting Western Mass Endo in West Springfield for a root canal consult. I was hoping to find out that I needed a root canal, and then be scheduled before the end of the year. Boy was I surprised that I was able to do it all in one visit. I guess it did not give me time to back out. I couldn't be more thrilled with the exceptional care and expertise I received. Dr. Shapiro and the entire staff at the clinic were not only welcoming and compassionate but also highly professional. I was sent to Dr. Shapiro because I am currently being treated for cancer, and there were some concerns on my dentists' part due to some of my treatments. Dr. Shapiro put me at ease that there was nothing to worry about and ensured that all my questions and concerns were addressed promptly. When it came time for the root canal procedure, Dr. Shapiro's competence was evident. He explained the entire process in a clear and understandable manner, alleviating any apprehensions I had. (which were many) Throughout the procedure, he constantly checked in with me to ensure I was comfortable and pain-free, which I greatly appreciated. The root canal was done with precision, and I was done in less than an hour. Dr. Shapiro made the entire process as smooth and stress-free as possible. He even followed up with me later that day to make sure everything was good. I was very surprised that he did that, and it felt good that he cared. You will be in good hands with Dr. Shapiro and his staff."
"Excellent experience, Doctor, and staff."
"I recently had the privilege of visiting Western Mass Endo in West Springfield for a root canal procedure, and I couldn't be more thrilled with the exceptional care and expertise I received. From start to finish, my experience was nothing short of outstanding, and I am delighted to share my glowing review. Dr. Shapiro and the entire staff at the clinic were not only welcoming and compassionate but also highly professional. The moment I walked through the door, I was greeted with a warm smile and made to feel at ease. The waiting area was clean and comfortable, and the staff provided excellent customer service, ensuring that all my questions and concerns were addressed promptly. When it came time for the root canal procedure, Dr. Shapiro's competence was evident. His knowledge and skill in this field are truly impressive. He explained the entire process in a clear and understandable manner, alleviating any apprehensions I had. Throughout the procedure, he constantly checked in with me to ensure I was comfortable and pain-free, which I greatly appreciated. What truly sets Dr. Shapiro apart is his attention to detail and commitment to excellence. The root canal was executed with precision, and I experienced minimal discomfort during and after the procedure. Dr. Shapiro's gentle touch and steady hand were evident throughout, making the entire process as smooth and stress-free as possible. He even followed up with me later that day and the next day to make sure everything was feeling good and that my recovery was on track. I also want to express my deep appreciation for Dr. Shapiro’s incredible dental assistants, Erin and Rachel, who played a crucial role in my positive experience. They were not only proficient in their tasks but also incredibly kind and attentive. From assisting Dr. Shapiro during the procedure to providing reassurance and answering my questions, their support was invaluable. Their friendly and compassionate demeanor helped alleviate any anxiety I had, making me feel like I was in the best possible hands. In conclusion, I can't praise Dr. Shapiro and his team enough for their outstanding service. Not only did they save my tooth with a successful root canal, but they also made the entire experience as pleasant as possible. If you're in need of a root canal, I wholeheartedly recommend Dr. Shapiro. You'll be in the hands of a dedicated and skilled professional who truly cares about your well-being and oral health. Thank you, Dr. Shapiro, for your exceptional work and commitment to your patients!"
"I was booked for an appointment last Friday when I was dealing with tooth pain and needing a suspected root canal. They got me in same day, and were wonderful. They made the process of getting a root canal stress free and painless. This is the third time I have had Dr. Odierna and I can not recommend him enough. Very kind and efficient!"
"I had a root canal yesterday with Dr. Eric Shapiro. It was painless, swift, and efficient -- nothing like the root canal I had 15 years ago! I highly recommend Dr. Shapiro and this practice."
"Very pleased with the office staff and Dr. Shapiro. Was nervous about my root canal but it was done quickly and efficiently. Highly recommend!"
"From the reception staff, to the nurse and doctor, everyone I encountered was incredibly kind and helpful. They made sure I understood the procedure (as much as I wanted to know!) and kept me comfortable the whole way through. I would absolutely recommend to family and friends."
"Excellent care. Dr Eric Shapiro and his team squeezed me in for an emergency root canal. Painless, fast and very reasonable co pay!"
"I just got home from a root canal done by Dr. Odierna. This was my first root canal. To say what I think he did a beautiful job would be an understatement. I had no pain and no discomfort during the process which took about 1 hour 15 minute from walk in to walk out. My observation is that that Dr. Odierna is very detailed with his work. His Dental Assistant, Cathy, was amazing. The morning before my appointment, Cathy called me and was very calming over the phone. I told her I was nervous and ensured me everything would be okay and not to loose sleep. She was right. I would highly recommend Dr. Odierna, Cathy and the entire team at WMass Endo. THANK YOU!!!"
"I have nothing but good things to say about this office and the people that work there. I needed a root canal and they were able to get me in immediately! The follow up care was also amazing!"
"Office staff is extremely professional. Doctor Shapiro has a really pleasant and caring way to approach the patients and made me feel very very comfortable. I got the impression that thy take absolutly every measure to make sure all is sanitized and orderly. My experience was wonderful and i would recommend them 100%"
"I had a root canal with Dr Shapiro today. He and his staff are very professional and knowledgeable. The office was clean, staff was friendly, my tooth came out great! I came to this office 6 years earlier for another tooth for a root canal. Same result excellent work. Highly recommended. Thank you!"
"I cannot tell you how amazing Western Mass Endodontics is. I needed a root canal and got same day service. Dr. Shapiro was so nice. The entire experience was great."
"One does not usually imagine coming home from a root canal procedure thinking "Wow, that was Fantastic"! But Dr. Scott and the team at the Greenfield office accomplished exactly that. I'd been having chronic pain for months/years in molar #14 and was very worried about saving that tooth. The pre-exam with Dr. Scott was both informative and comforting as he explained in detail the goals and options of the procedure. I was lucky to get an appointment just two weeks later (thanks Laurie!) whereupon Dr. Scott answered a few more questions before getting started. The skill and precision of his work during that next hour was nothing short of amazing, whilst he also kept in touch with how I was doing at all times. I felt very safe and cared for and now, two days later, am overjoyed to have a tooth that feels normal again. Thank you, Dr. Scott, for your expertise and exacting work, as well as your kindness and respect in helping me through a tough spot."
"Everyone was so friendly and professional. No pain root canal!"
"Highly recommended. I dislike going for dental work. This office,staff and Dr.were great. Everything was explained and all my questions were answered so I could understand. Two thumbs up."
"Efficient office, kind and friendly staff. I had a 2:30 appointment and I left by 3:30 after a root canal. Wonderful experience. Not to even mention Dr. Shapiro!!!"
"Everyone there treated me with such compassion for the pain I was in. They even got me in earlier than expected , and when I arrived they again showed compassion and worked quickly to resolve my issue. Had a root canal and felt in good hands the whole time. Thank you all for your professionalism and care!"
"I never usually write reviews but Dr. Shapiro absolutely deserves 1000 stars! He is kind, understanding and professional. The list could go on for ever! I called today because I was in excruciating pain like up all night. And another office wanted to make me wait until the end of august. I know they’re very busy. So on a whim I decided to call western endo and holy smokes! From being able to get me in for an emergent visit to the incredible caring staff I am beyond impressed. Maura(receptionist)was so kind and understanding and I felt so deserving of the care I received today. I for sure hope I don’t need another root canal but I will for sure be coming here if the need ever arises again❤️"
"Great experience! Dr. Shapiro’s entire team from the first phone call to the actual root canal and follow up by Dr. Shapiro himself was professional, caring, making you feel comfortable ever step of the way! Thanks to the entire staff for your dedication! Christine"
"EVERYTHING WENT PERFECT WITH DR. SHAPIRO AND HIS STAFF."
"I just want to say that this was one of the best dental experiences I've had. The wait time was very minimal, I was able to get in, get my X-Rays done, have a scan done of the area, and have the Root canal performed very quickly. Dr. Shapiro was thorough with his explanations of what he was doing and kept all pain to an absolute minimum. Although dental work is not fun WME made it a lot more bearable. Also Dr Shapiro provided a follow up the next day to make sure the tooth was feeling good. Truly an amazing organization."
"Quick, professional, and the Dr doesn’t ask you questions when he’s working in your mouth. I would recommend Dr Scott to anyone."
"Very impressed with their speed, professionalism, and COVID precautions. Thank you for taking care of your staff and patients."
"I got right in for an emergency visit even though I had never been there before. The entire staff was extremely welcoming and very helpful. Dr. Shapiro was amazing. He did my emergency root canal so quickly and I did not feel a thing. My whole experience was a 10 out of 10."
"Dr. Schapiro was amazing! I have really bad dental anxiety and this was my first root canal ever but he made the process quick, painless and comfortable! He followed up with me the next morning to check in. I definitely recommend their office!"
"Dr. Scott is and the staff are wonderful! I have a lot of anxiety around dental work because I've had so much done in my childhood and Dr. Scott listened to my concerns. I expressed my fears of the sensation of drowning (he assured me I'm not the only one) and he put a 'rubber band' (his term) around my tooth which blocked any spray from entering my mouth. The 'rubber band' worked SO well! I was able to breath easily and I could manage my anxiety and breath through my nose without the fear of drowning. I had a root canal done on a previous root canal (not done by WME) with an infection that had been building for close to 7 years. The whole process took under 30 minutes; I was SO surprised when he told me I had 5-10 minutes left. I highly recommend WME; they will settle your fears, they make sure you don't feel any pain, and treat you with respect. Thank you to Dr. Scott and the team!"
"I was very impressed with Dr Shapiro who performed a root canal today. He took the time to explain the entire procedure while performing the procedure. I would give him an A+"
"Definitely recommend Dr Shapiro and the staff. Professional and pleasant group. Have received excellent care."
"Exceptional job fixing a damaged tooth. The office was able to squeeze in my root canal before my vacation, with no hesitation. The staff was welcoming professional and clearly very good at what they do. Office is beautiful, bright and stocked with modern equipment. I have had two root canals in the past from a hockey injury, so was concerned about the amount of pain I might have to stick out. That said, Dr. Shapiro and his team made me feel completely comfortable and confident in the process from the second I was in the chair. I felt nothing. If I ever have to get work done like this in the future I will absolutely be back. The team at Western Mass Endo is as refined as they come. I can’t thank them enough. If you need a root canal, these are your people. -Tim"
"Dr Shapiro did an excellent job performing a root canal and eliminating my tooth pain, I had comfort quickly. The staff was great getting me in as it became to get relief. I will highly recommend Western Mass Endo and Dr Shapiro."
"I was referred to Western Mass Endodontics by my dentist after waking up Monday morning in excruciating pain and my right side swollen. I was astounded when they were able to see me the same day. I was assisted by Dr. Shapiro - very kind, informative, and professional. The root canal was incredibly quick and painless. Dr. Shapiro even checked in with me later that day to see how I was. Very impressive client care."
"One of my best dental experiences! Everyone was super caring and kind. Scheduling was a breeze and the procedure was even easier. Eric even checked in later that day to make sure the recovery was smooth. Exceptional service!"
"Doctor Shapiro is very kind honest caring and makes sure your doing well even once you get home"
"Above, and beyond expectations!"
"This place is awesome! Everyone from the receptionist to Eric, made me feel safe and very well taken care of!"
"Dr Shapiro did a root canal on a heavily filled tooth with a crown in less than 30 minutes !!! Another dentist said it could not be done while I had a small, bubble abscess. He also followed up with texts to check my condition. Fantastic!"
"Excellent service. Did a great job."
"The office is beautiful the staff is friendly and caring Dr McIntosh is very professional caring friendly I would recommend Dr McIntosh for root canals he's awesome!"
"Went in with tooth pain that needed a root canal. After a quick exam, they got me sorted right away. Was totally painless and nothing like you would expect. I was in and out in like 40 minutes and my tooth felt great afterward. Great staff and as great an experience as one could have to get your tooth drilled."
"Definitely the most pleasant and pain free root canal I have ever had, and I will definitely recommend western mass Endo to everyone I know."
"My first root canal on my bottom molar. Dr. H. Randolph Scott was my endodontist at the Greenfield office. This happened 24 hours ago and I have miminal soreness. I can only say that the experience was one that inspired confidence. Easy check-in, clear information on cost, short wait getting to the chair, and perfection once there. The dental assistant was personable and great with information. I wish I remembered her name. She clearly was highly experienced. The endodonist got started soon after I was prepped and also had a wonderful and caring personality. If you have a question, they will have the answer. Once underway I believe it took about one hour. Pain management was fantastic and there was little if any discomfort. They ensure you are fully numb. Lots of x-rays throught the process to ensure that all is completed properly. Excellent guidance at the end and more opportunity for questions. Today, I am doing well and I expect by tomorrow I might not even know that I went through a root canal. You will be sore afterwards (after numbness is gone - about 4 hours) and your jaw will be a bit stiff due to having your mouth open wide for quite some time. I hope I never need to do this again, but if I do, I will seek out Dr. Scott. Knowing what I know now, I will be far less stressed going into the procedure. Of course, the terrible pain I was in prior to the root canal is gone so I consider this as mission accomplished and a complete success. All thanks to WesternMass Endodonics."
"Friendly, great service from everyone."
"Best dentist ever went and amazing service done by dr Eric which I highly recommend to anyone West Springfield location went to schedule an appointment and job was done within few hrs thank you so much best place to go and thank you dr Eric!!!!"
"From first contact by phone, to office consult, to work completed: the office staff (Erin and Shannon), dental assistant Rachel, and Dr. Eric Shapiro, were professional and focused, addressed every concern, answered every question, put me at ease, and treated me with kindness and respect. As with most people, I am very anxious about dental procedures. My fears were acknowledged and accommodations were made as was possible; I felt safe and cared for. This was the best endodontic experience I've had by far -- pain free, efficient, and it took much less time than I thought it would. I highly recommend Dr. Shapiro at Western Mass Endo in West Springfield."
"First time to their office. Had a root canal done. Dr Shapiro and staff were great during the entire procedure."
"Fast, friendly, and great work as I needed an emergency root canal completed! Very professional and 100% satisfied with the work! Thank you..."
"I highly recommend western mass endo. Very professional, efficient, kind and pain free. I've had a few root canals and this was by far the best experience I've had. I want to thank Dr. Shapiro, Rachel and the rest of the staff for a great experience."
"I had an appointment at Western Mass Endodontics in September.Unfortunately my tooth got infected and the pain was excruciating.I called there and they took me in within 2 hours.The staff and the doctor were Awesome! They took me right in the room and the doctor relieved my pain within minutes of sitting in the chair.He did my root canal in like an hour.This doctor is the best,and his entire staff are very caring as well. If you are in need of a root canal ,this is the place to go .I highly recommend them.Im hoping to not have to return lol,but if I have to I will. Leslie P"
"Dr. Odierna did a great job on my complicated root canal. He's a skilled surgeon who pulled it off without a hitch. A couple of days later I'm feeling virtually no discomfort. Debbie his assistant was also great: a warm, friendly, skilled professional. Dr. O treated her graciously throughout the demanding procedure. Many thanks to both you guys!"
"Very good. Caring staff. They saved my tooth. Fast and almost no pain during or after procedure."
"Office space was clean and typical Dr office style. Staff was welcoming and friendly. Dr was very attentive and focused on the work that was being done. Next day and the result seems to be good. Limited pain."
"Dr Eric Shapiro is a highly competent DDS who takes the time to find out the root of the problem and fixes it using what seem to be the latest in dental tech. I felt well taken care of by the very courteous staff as well."
"Dr. Shapiro and his team were so welcoming and amazing. Great job on my root canal treatment."
"Great staff. A surprisingly painless root canal. Who knew!"
"Painless, fast and decent people. Awesome (for a root canal)"
"When I called to schedule a root canal after my dentist’s recommendation, I was given a next day appointment because I was in pain. The entire procedure was almost painless except for the Novocain, which was momentarily a big pinch then done. I was impressed with every member of the team, especially Dr. Shapiro, who explained everything he was doing and treated me with kindness and professionalism. We were finished in an hour and now, 7 hours later, I can truthfully report that I have not experienced pain of any kind. I urge anyone dreading this procedure to not wait. Thank you, Western Mass Endo!"
"I just got a root canal from Dr Shapiro and he redefines the dental experience! From the professionalism and efficiency of his staff to his relaxed, confident “chairside” manor, this was easily the most pleasant dental experience I’ve ever had (and I’ve had plenty!). We’ll done Doc!"
"I just got a root canal from Dr Shapiro and he redefines the dental experience! From the professionalism and efficiency of his staff to his relaxed, confident “chairside” manor, this was easily the most pleasant dental experience I’ve ever had (and I’ve had plenty!). We’ll done Doc!"
"I had work done by Eric Shapiro and he and the staff were thorough and professional. Each step of the way I was checked in on to ensure my comfort as well as understanding. Thank you to such wonderful team! Highly recommended."
"Did you know root canals dont have to be painful, because I didn’t! Dr. Scott and his team at Western MA Endodontics are a well oiled machine. They took the time to explain everything as they went and were incredible to work with. Ive had 3 root canals elsewhere and this was by far the best experience and was as pleasant as it could have possibly been."
"Did you know root canals dont have to be painful, because I didn’t! Dr. Scott and his team at Western MA Endodontics are a well oiled machine. They took the time to explain everything as they went and were incredible to work with. Ive had 3 root canals elsewhere and this was by far the best experience and was as pleasant as it could have possibly been."
"I had work done by Eric Shapiro and he and the staff were thorough and professional. Each step of the way I was checked in on to ensure my comfort as well as understanding. Thank you to such wonderful team! Highly recommended."
"I cannot rate this office highly enough for the kindness and compassion they showed me today. Every single staff member made my visit go as smoothly as possible. I anticipated far more pain during my root canal, and I was shocked when the doctor said we were finished. Because of them I’ll finally be able to sleep tonight. I cannot thank them enough. 💜"
"Dr. Scott did an amazing job."
"I was a first time patient in the Hadley office, and I could not write a more glowing review for any professional office I've ever been to. They squeezed me in for an emergency root canal, and I was done four hours after my initial call It was amazing. Further, the employees could not have been nicer, and the doctor was both extremely good at his job, as well as at communicating to me what was going on. I will never use a non-specialist for this work again."
"My experience could not have been any better. Everything was professional and clean. I was always comfortable, followed after care instructions and the next day went to work as usual. Very happy about that."
"This office is seriously outstanding. Everyone I spoke to was kind, helpful and very knowledgeable. The doctor and assistant that did my procedure were clearly experts at what they do. I was actually amazed when they said the procedure was done! I was in an out in under an hour, with zero pain. The office is very professional and I would recommend anyone needing a specialist to go here, you are in good hands."
"I saw Eric Shapiro, DDS for my first root canal today. I am extremely anxious about any dental experiences, but I felt more than comfortable in their office. He and everyone else I interacted with were accommodating, friendly, and I felt comfortable throughout the entire process. 10/10 would recommend to anyone, especially those with any dental fear or anxiety."
"One of the smoothest procedure I ever had. Lot of changes since the last one done. Thanks Rob."
"One of the smoothest procedure I ever had. Lot of changes since the last one done. Thanks Rob."
"I was extremely pleased with my experience at the Hadley office. They were able to fit me into their schedule on a very busy day since I was in pain and needed a root canal. Dr. Odierna was funny, gentle and explained everything thoroughly. The procedure was pain free and even the dreaded novocaine needle wasn't bad. Dr. Odierna's assistant, Millie was the best! They did a fantastic job!"
"I was extremely pleased with my experience at the Hadley office. They were able to fit me into their schedule on a very busy day since I was in pain and needed a root canal. Dr. Odierna was funny, gentle and explained everything thoroughly. The procedure was pain free and even the dreaded novocaine needle wasn't bad. Dr. Odierna's assistant, Millie was the best! They did a fantastic job!"
"Dr. Shapiro and his dental assistant were very calming and informative during the process. Step by step, they let me know what was going to happen and what to expect. The follow up was unexpected and very appreciated! Very professional."
"So grateful for the quality and efficiency of work here. Great management and leadership, highly reccomend!"
"They fit me in very promptly for which I was grateful. Then Milly took me under her wing and Dr Thompson did the hard part! Thanks you guys saved my tooth and I was able to avoid lot of extra trouble. Good work!"
"Dr. H. Randolph Scott is amazing; pleasant personality, accommodating, and highly skilled. I've had 3 different root canal experiences and this was, by far, the best; quick and painless. The office staff members are also very friendly, accommodating, and efficient. I wish WME handled all forms of dental work!"
"My 15 yr. old grandson needed a root canal done and Western Mass Endodontics was the referral his local dentist gave us. Eric Shapiro was the Endodontist that performed the root canal. We can't say enough good things about the Dr. and the staff. It was amazing from start to finish and even a call from Dr. Shapiro hours after the procedure to see how my grandson was doing. His mother was beyond satisfied.....A++++++++"
"Dr. H. Randolph Scott is amazing; pleasant personality, accommodating, and highly skilled. I've had 3 different root canal experiences and this was, by far, the best; quick and painless. The office staff members are also very friendly, accommodating, and efficient. I wish WME handled all forms of dental work!"
"They fit me in very promptly for which I was grateful. Then Milly took me under her wing and Dr Thompson did the hard part! Thanks you guys saved my tooth and I was able to avoid lot of extra trouble. Good work!"
"My 15 yr. old grandson needed a root canal done and Western Mass Endodontics was the referral his local dentist gave us. Eric Shapiro was the Endodontist that performed the root canal. We can't say enough good things about the Dr. and the staff. It was amazing from start to finish and even a call from Dr. Shapiro hours after the procedure to see how my grandson was doing. His mother was beyond satisfied.....A++++++++"
"I was apprehensive about having a root canal. But I was pleasantly surprised with the painless procedure. After the initial Novocain, I had no further discomfort. I didn’t even have pain afterwards! Thanks for the excellent experience!"
"Thank you for a wonderful and painless experience in receiving my first root canal! The work that was done was awesome and the atmosphere was pleasant. I would highly recommend your services to family and friends. Western Mass Endo of Longmeadow provides professional care and service that is the best in Western Massachusetts. Great place for quality dental care! Thank you !"
"Dr. Shapiro and Michelle were amazing. They were professional yet friendly & very comforting! My route canal was done quickly, efficiently, and totally pain free! He & his staff truly care about their patients. Not to mention he saw me on an emergency basis. I truly appreciate him!"
"Thank you for a wonderful and painless experience in receiving my first root canal! The work that was done was awesome and the atmosphere was pleasant. I would highly recommend your services to family and friends. Western Mass Endo of Longmeadow provides professional care and service that is the best in Western Massachusetts. Great place for quality dental care! Thank you !"
"So grateful for the quality and efficiency of work here. Great management and leadership, highly reccomend!"
"I was apprehensive about having a root canal. But I was pleasantly surprised with the painless procedure. After the initial Novocain, I had no further discomfort. I didn’t even have pain afterwards! Thanks for the excellent experience!"
"Definitely the most pleasant and pain free root canal I have ever had, and I will definitely recommend western mass Endo to everyone I know."
"Dr Eric Shapiro fit me into his busy schedule within 24 hours of my call, as I was experiencing tooth pain. The root canal was scheduled and including diagnosis, assistant's prep, the root canal procedure and concluding insurance work...30 minutes total. I cannot speak highly enough about the professionalism and the caring, easy going nature of doctors and staff at Western Mass Endo. Over the years, I have had interactions with four of the doctors and members of the staff, all have been exceptional. I am indeed grateful."
"Dr. Shapiro and Michelle were amazing. They were professional yet friendly & very comforting! My route canal was done quickly, efficiently, and totally pain free! He & his staff truly care about their patients. Not to mention he saw me on an emergency basis. I truly appreciate him!"
"Dr Eric Shapiro fit me into his busy schedule within 24 hours of my call, as I was experiencing tooth pain. The root canal was scheduled and including diagnosis, assistant's prep, the root canal procedure and concluding insurance work...30 minutes total. I cannot speak highly enough about the professionalism and the caring, easy going nature of doctors and staff at Western Mass Endo. Over the years, I have had interactions with four of the doctors and members of the staff, all have been exceptional. I am indeed grateful."
"I was extremely impressed with Dr. Scott. I drove from Albany, NY to have a root canal and it was well worth the trip. He was very professional and the hygienist, Joy was very helpful in explaining any questions I had. the receptionist was very nice and cheerful too. My overall experience was a very positive one and I highly recommend Dr. Scott."
"I was anticipating a painful root canal and it quite the opposite. Thee hygienist was fabulous and put me at ease and Dr. Scott gets 👍👍 I was happily surprised at how easy and pain free it was."
"Gentle , Fast, pain free , emergency root canal ! Staff very Helpful & Friendly! Big Thank You to Dr Shapiro 🤗"
"Dr. Shapiro and his team are true professionals. They make an unpleasant problem disappear with ease!"
"Gentle , Fast, pain free , emergency root canal ! Staff very Helpful & Friendly! Big Thank You to Dr Shapiro 🤗"
"I was anticipating a painful root canal and it quite the opposite. Thee hygienist was fabulous and put me at ease and Dr. Scott gets 👍👍 I was happily surprised at how easy and pain free it was."
"Dr. Shapiro is awesome. He explained each step before he did it. They have an x-ray scanner that uses less radiation, and produces a 3-D image with higher resolution than is possible with a typical "bite-wing" x-ray. You stand up, stand still, and the scanner rotates around your head. Totally painless! You will need to take a day off from work to allow your body to begin healing. 2 days might be better. If that tooth can be saved, Western Mass Endo will save it!"
"I’m beyond pleased with my experience! I was prepared for the worst for knowing I may need a Root canal.... I have had dental work done there before with Dr Scott(who’s gentle bedside manner is lovely😇and whom retreated a root canal for me last May when imperative dental work was permissible ). 👌 I scheduled my appointment with Beth the office manager(she’s very experienced and I was impressed that seemed to remember me even with all the patients they provide for) whom helped to ease my fear based projection of worst possible outcomes🙏😇🙏😇 I entered the office and was greeted by bubbly Ashley....(I met her last May and got reacquainted). I asked her if the consultation fee applied toward the procedure I anticipated....She reminded me that once in a while, a patient may not need additional services 🧐🧐🧐🧐 I thought it only I could be so fortunate 🙏🙏🙏🧐🧐🧐 I knew I was seeing Dr Shapiro (the Doctor whom is known for his commitment and passion for performing complicated dental procedures like root canals).I knew I was in he hands of the Best in the Berkshires 👌for Root canals 👍 and things of that nature...I braced myself and thought “Ok Sara, it’s unfortunate; you can handle this, COME WHAT MAY, the universe always has your back😇🙏😇” Then I was overjoyed after X-rays with Allison and some tapping and cold air tests to learn...I don’t need any additional procedures!😇🙏😇 I was absolutely ecstatic and felt totally relieved!🙏😇🙏 He advised me to return should it bother me again but he saw no signs of damage or infection to my teeth in that area! Oh the relief that followed was astounding! The high integrity of Dr Shapiro and his diagnosis was truly an amazing moment! 🥳🥳🥳 I felt so valued and celebrated not needing this unnecessary dental work! Thank you Beth, Ashley, Allison, Dr Shapiro and all the amazing souls that work together as a team at Western endodontics ! I’m so grateful for your high integrity and for sparing me unnecessary stress, time and expenses😇🙏😇 I’m so grateful and feel deeply supported as a valued patient! You care for so many and dental work can be invoke much anxiety 🙏😇🙏"
"Dr. Shapiro was very friendly and thorough, explained everything in detail. Consistently checking in to ensure there was no pain or discomfort. Staff was extremely friendly."
"I had a difficult tooth canal, both because it was calcified and did not go straight up the tooth, but rather veered off to the side before reaching the top. This caused my dentist to stop the procedure halfway through and refer me to an endodontist. Dr. Scott completed the root canal with ease and he also had a great disposition and bedside manner. The assistant (Millie) was a delight and kept me chatting during the interim wait periods to keep me at ease. I'm very pleased and will absolutely return to Western Mass Endodontics in the future should the need arise."
"I walked in unknowing, a bit in fear Well really scared!!! From entry to exit the experience was filled with knowledge, professionalism and a Doctor & assistant who truly wanted me to understand the process, walked me through as the procedure continued, explained what to expect including the after care …. And … I got a text asking me how it was going ! Believe me a root canal is something frightening however with the practice, the people and my doctor Dr Eric Shapiro … I pleased to announce A JOY 🦷 ( if one needs a root canal that is 😂) Thank you !!!"
"I would recommend WMEndo over and over! It was a clean, professional, and top notch experience. I needed care and was able to get in at one of the offices a little further away but it was the next day which was great. The front desk staff was courteous, had papers for me to fill out with one on COVID, and they have air purifiers that kill viruses. They took me in for a consult, did the procedure, and I was on my way within 30-40 minutes. I was very numb and the doctor was kind, strong, and made sure that I was doing okay and checked in the whole time. The nurse was also really sweet in letting me know exactly what was going on. I got x-rays and they decided I was a good candidate for a root canal so once I was numbed up they put in a dental dam that goes around the tooth and snaps in to protect your face and mouth from excess debris. It was quite a wonderful protective barrier and made things quick and easy. Professional, sterile, prepared, quality equipment and up to date tools and methodology while being warm and safe and comfortable. Made me feel like I was in good hands! The infection was deep. I was already on antibiotics so he did not want to overprescribe them which is wise, I definitely trust their judgment. They asked me if I had any questions. Eric even texted me later to make sure the tooth was doing okay and it was much better. They were clear about me feeling free to call with any questions or needs afterwards. One year later I get a free check up to make sure it’s healing well. I made a follow up appointment with my dentist for the finished crown, it’s just a temp plug, but it took away all the pain I had in my tooth before. When I got home I told my mom I would have a root canal in all my teeth there (haha, hopefully not necessary though) but really, it was the best experience it could’ve possibly been with the help of Western Mass Endodontics! Saved a little money paying with a debit card. I would absolutely recommend this practice, at any of the offices, but Dr Eric Shapiro is the best and did a superior number! Anyone needing this service absolutely needs to go here to be taken care of, I highly recommend it!"
"If I could come here for all of my dental work, I would. When I was younger I had a very bad experience with a root canal that instilled a fear of dentists that I’ve only recently overcome for routine cleanings and cavities, but hearing root canal still struck a nerve (lol). I came in expecting the worst but already in enough pain to face my fears, which turned out to be totally unfounded. Absolutely everyone in that office was friendly, reassuring, and gladly answered my millions of questions. Dr. Shapiro was so fast and thorough explaining everything to me, and even followed up hours after my appointment to see how I felt as the numbing went away. I’m still in shock with how little pain I experienced. He warned me about basic soreness and I haven’t even noticed that. My mouth feels totally fine. I never thought I’d have a preference on where to get a root canal, but here we are."
"I had a difficult tooth canal, both because it was calcified and did not go straight up the tooth, but rather veered off to the side before reaching the top. This caused my dentist to stop the procedure halfway through and refer me to an endodontist. Dr. Scott completed the root canal with ease and he also had a great disposition and bedside manner. The assistant (Millie) was a delight and kept me chatting during the interim wait periods to keep me at ease. I'm very pleased and will absolutely return to Western Mass Endodontics in the future should the need arise."
"Dr. Shapiro was very friendly and thorough, explained everything in detail. Consistently checking in to ensure there was no pain or discomfort. Staff was extremely friendly."
"I highly recommend Western Mass Endo! Dr. Shapiro and team were amazing. My root canal was completely painless and I was in and out in 30 minutes. Dr. Shapiro followed up with me via text later in the day and I was pleasantly surprised by this gesture. 5 stars!!!"
"Appointment was on time. Dr. Took the time to explain everything to me and answer all my questions. He did a great job explaining what to expect too. Staff was friendly and helpful."
"I highly recommend Western Mass Endo! Dr. Shapiro and team were amazing. My root canal was completely painless and I was in and out in 30 minutes. Dr. Shapiro followed up with me via text later in the day and I was pleasantly surprised by this gesture. 5 stars!!!"
"The West Springfield office got me in within an hour for an emergency root canal. Dr. Shapiro was so professional and gentle, the whole procedure was absolutely painless. He followed up with me later in the day to make sure everything was feeling okay. I’m so thankful for them!"
"Excellent in all respects. My 2nd visit to this practice and I highly recommend it!"
"Everyone was kind and considerate. Explained what was going to happen and answered all my fears. Painless and very little discomfort."
"Appointment was on time. Dr. Took the time to explain everything to me and answer all my questions. He did a great job explaining what to expect too. Staff was friendly and helpful."
"The doctor and dental assistant were so friendly and efficient! I was brought in emergent my for a very painful tooth and they handled it that day, within 3 hours! The doctor managed to do multiple root canals at the same time! Painless, quick, and friendly! Would recommend!"
"I had some anxiety about having a root canal. Dr. Scott and staff put me at ease, they explained cost, and what to do after! I had no pain during or after. The whole proceedure was so fast! If and when I need another root canal this practice will do it for me. Barbara Mundie. Bernardston, Ma."
"WME is a very professional place. They make u feel comfortable frim the time u walk in the door. The whole staff if very polite to patient and to each other which I thought was great. Dr Shapiro put me at ease frim the time he entered the room till I was done. I would recommend this office to go to to all family and friends."
"I was super nervous and Kathy was AMAZING!! The doctor was fantastic too!!"
"Dr Shapiro and his staff did a tremendous job!! You hear all the horror stories about having a root canal, not with Dr Shapiro. The procedure was quick and NO pain!"
"I had some anxiety about having a root canal. Dr. Scott and staff put me at ease, they explained cost, and what to do after! I had no pain during or after. The whole proceedure was so fast! If and when I need another root canal this practice will do it for me. Barbara Mundie. Bernardston, Ma."
"The Western Mass Endodontics in West Springfield is a great place to go for your dental needs. Dr. Shapiro and staff there put me at ease. The dental procedure that was done on me was easy and painless. I highly recommend Western Mass Endodontics of West Springfield."
"Two months to bill to Blue Cross?????"
"I walked in unknowing, a bit in fear Well really scared!!! From entry to exit the experience was filled with knowledge, professionalism and a Doctor & assistant who truly wanted me to understand the process, walked me through as the procedure continued, explained what to expect including the after care …. And … I got a text asking me how it was going ! Believe me a root canal is something frightening however with the practice, the people and my doctor Dr Eric Shapiro … I pleased to announce A JOY ( if one needs a root canal that is 😂) Thank you !!!"
"Dr. Shapiro was prompt and professional. Barely any pain and he followed up later in the day to see how I was doing! Highly recommend and I will return in the future if needed."
"Excellent service and extremely professional. Dr. Odierna has a great "bedside manner," and alleviated all our concerns. I would highly recommend Western Mass Endo to anyone needing endodontic care. -Jay Stocks"
"Great office. Friendly and efficient. Dr. Shapiro inspires confidence and makes a root canal as painless as possible."
"Excellent experience. This was my first root canal. The procedure was explained thoroughly which helped ease my nerves. It was painless! Thank you."
"They're phenomenal, extremely clean, and nice. The doctors explained step by step what would be done and it was painless. The day after my root canal Dr. Shapiro reached out early in the day to check on me. Super thoughtful and it made my day."
"Dr. Shapiro was prompt and professional. Barely any pain and he followed up later in the day to see how I was doing! Highly recommend and I will return in the future if needed."
"I walked in unknowing, a bit in fear Well really scared!!! From entry to exit the experience was filled with knowledge, professionalism and a Doctor & assistant who truly wanted me to understand the process, walked me through as the procedure continued, explained what to expect including the after care …. And … I got a text asking me how it was going ! Believe me a root canal is something frightening however with the practice, the people and my doctor Dr Eric Shapiro … I pleased to announce A JOY ( if one needs a root canal that is 😂) Thank you !!!"
"Amazing experience! I had to get an emergency root canal and was referred by my dentist. I cannot believe how easy and pain free this was, the most positive dental experience I’ve been had! Doctor Shapiro even texted me later in the day to see how I was."
"Dr. Shapiro is awesome. He explained each step before he did it. They have an x-ray scanner that uses less radiation, and produces a 3-D image with higher resolution than is possible with a typical "bite-wing" x-ray. You stand up, stand still, and the scanner rotates around your head. Totally painless! You will need to take a day off from work to allow your body to begin healing. 2 days might be better. If that tooth can be saved, Western Mass Endo will save it!"
"The attention, professionalism and service at this place were outstanding! Very welcoming and clear with information at the front desk. Process of check up is very detailed and assertive, they took great care of me from start to finish. Very impressed with the service received and the cleaningness of the location. Highly recommended."
"Excellent service and extremely professional. Dr. Odierna has a great "bedside manner," and alleviated all our concerns. I would highly recommend Western Mass Endo to anyone needing endodontic care. -Jay Stocks"
"First Root canal. Hopefully the last. All of the staff were helpful and accommodating. The procedure was quick and relatively painless; considering I had a bad infection. It’s been 24 hours since my procedure and I feel much better, the swelling is going down. Thank you W.mass endo"
"Amazing experience! I had to get an emergency root canal and was referred by my dentist. I cannot believe how easy and pain free this was, the most positive dental experience I’ve been had! Doctor Shapiro even texted me later in the day to see how I was."
"Everything went great resolved my problem quickly. Very caring practice"
"I had an emergency root canal, which I was extremely nervous about. I called the office at 10am, and was in the chair by 12. Dr. Shapiro and his assistant walked me through everything. The procedure was absolutely painless (besides the initial pinch from the anesthetic). I’ve had zero tooth pain since the procedure, and the tooth was killing me for two days prior. The whole process was quick, efficient, comfortable and painless. Dr. Shapiro even reached out later in the evening to see if I was okay."
"The staff in the West Spfld office was so friendly and kind. I was in extreme pain and they took me right away. Dr. Shapiro is amazing!! My root canal was quick and painless!! If I ever need an endodontist in the future, I will go here."
"Dr. Shapiro is a amazing human and dentist! I don’t know about you, but I get super anxious going to he dentist. His presence made me feel at ease and comfortable prior to my procedure, a root canal. He x-rayed multiple times to verify completion & chatted with me throughout the process. To end the day- he followed up with a text and asked me how I was doing! Strongly recommend this dentist! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️"
"If I could come here for all of my dental work, I would. When I was younger I had a very bad experience with a root canal that instilled a fear of dentists that I’ve only recently overcome for routine cleanings and cavities, but hearing root canal still struck a nerve (lol). I came in expecting the worst but already in enough pain to face my fears, which turned out to be totally unfounded. Absolutely everyone in that office was friendly, reassuring, and gladly answered my millions of questions. Dr. Shapiro was so fast and thorough explaining everything to me, and even followed up hours after my appointment to see how I felt as the numbing went away. I’m still in shock with how little pain I experienced. He warned me about basic soreness and I haven’t even noticed that. My mouth feels totally fine. I never thought I’d have a preference on where to get a root canal, but here we are."
"No one likes getting dental work done let alone a root canal. The folks at western mass Endo are fantastic, the dr and assistant that worked on me where like the NASCAR pit crew of dentistry. I couldn’t believe how fast they were able to complete the work all with a smile and reassuring words. Can’t say enough good things about them!!!!"
"Professional, knowledgeable kept me updated on procedures and costs. Everyone was pleasant and helpful!"
"Everyone was welcoming and knowledgeable. Dr. Shapiro was amazing and made me feel at ease. He was very helpful and if it wasn’t for his selflessness I probably would not have been able to have my root canal done. I thank him dearly along with his team. Thanks again for your services."
"Dr Shapiro and his staff did a tremendous job!! You hear all the horror stories about having a root canal, not with Dr Shapiro. The procedure was quick and NO pain!"
"Friendly and efficient office."
"The staff in the West Spfld office was so friendly and kind. I was in extreme pain and they took me right away. Dr. Shapiro is amazing!! My root canal was quick and painless!! If I ever need an endodontist in the future, I will go here."
"I can’t say I was happy to be here because of how much pain I was in, but the doctor and the girls made it so much easier for me. A root canal is no walk in the park, by far the most painful and expensive thing I’ve been through. But if I had to do it again I wouldn’t go anywhere else. The sweetest people I’ve ever met!"
"The staff was amazing! My little guy broke a tooth and needed a root canal. So glad we got referred to Western Mass Endo. The assistant was so sympathetic and caring and the Dr was quick gentile and efficient. Great atmosphere for such a scary situation for a little guy! You can tell they all love their job and they do it with finesse!"
"So fast and efficient and capable!"
"No one likes getting dental work done let alone a root canal. The folks at western mass Endo are fantastic, the dr and assistant that worked on me where like the NASCAR pit crew of dentistry. I couldn’t believe how fast they were able to complete the work all with a smile and reassuring words. Can’t say enough good things about them!!!!"
"Dr. Shapiro is a amazing human and dentist! I don’t know about you, but I get super anxious going to he dentist. His presence made me feel at ease and comfortable prior to my procedure, a root canal. He x-rayed multiple times to verify completion & chatted with me throughout the process. To end the day- he followed up with a text and asked me how I was doing! Strongly recommend this dentist! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️"
"Quick, painless and professional. Absolutely best experience I've had. As far as dentist visits go"
"The staff is wonderful and the surgeon did an excellent job. I’m very happy with the work."
"A very clean practice. Everyone was super pleasant. It was the best dentist experience ever."
"If I could come here for all of my dental work, I would. When I was younger I had a very bad experience with a root canal that instilled a fear of dentists that I’ve only recently overcome for routine cleanings and cavities, but hearing root canal still struck a nerve (lol). I came in expecting the worst but already in enough pain to face my fears, which turned out to be totally unfounded. Absolutely everyone in that office was friendly, reassuring, and gladly answered my millions of questions. Dr. Shapiro was so fast and thorough explaining everything to me, and even followed up hours after my appointment to see how I felt as the numbing went away. I’m still in shock with how little pain I experienced. He warned me about basic soreness and I haven’t even noticed that. My mouth feels totally fine. I never thought I’d have a preference on where to get a root canal, but here we are."
"Great experience as always. Staff is professional and well experienced."
"Excellent !!! Dr Eric Shapiro makes having a root canal a pain free pleasant experience."
"Professional, knowledgeable kept me updated on procedures and costs. Everyone was pleasant and helpful!"
"Excellent service and amazing speed. I was in and out so fast. What a team they are!"
"My husband had to have a root canal on the Friday before memorial Day, Dr Shapiro called or texted on Saturday to make sure he was doing okay remember this is memorial Day weekend, this was very much appreciated My husband was in a lot of pain on Friday and he was doing a lot better on Saturday and even better on Sunday but Dr Shapiro did follow up on Saturday and we appreciated that we would recommend this office to anyone!"
"A very clean practice. Everyone was super pleasant. It was the best dentist experience ever."
"Dr. Shapiro is exactly who you’d be looking for if you’re nervous for your first root canal. I was experiencing pain from a prior traumatic dental experience so I called and made an appointment with him after my mother told me about her great experience with him years ago. She was spot on about him. He and his assistant Rachel were absolutely wonderful. I immediately felt comfortable and at ease being an anxious patient and when your reaction when you’re done is “ you’re kidding me, it’s over”, you know you were in expert hands. No question I will request to see him for future procedures if I needed them!"
"Dr. Scott was extremely professional. He reviewed my options with me thoroughly and was able to answer my questions clearly.. I was very impressed with all the staff."
"Dr. Shapiro & his assistant (Elise?) were informative, professional, and efficient prepping me for a root canal. The old root canal / crown failed and needed new work. I am very pleased that the Doctor was able to save the tooth, which will now require a new crown. Dr. Shapiro explained every step in the procedure. As a Senior male having many visits to dentists over the decades, I have to note Dr. Shapiro stood out as one of the best dental doctors I have had to visit. I can easily recommend WME for service. CharlieT, Wilbraham MA."
"Dr. Shapiro was absolutely wonderful. He was professional yet laid back and made me feel completely comfortable from start to finish. I hope I never have to see him again, but if I do, he’s the one I want to go back to:) The staff was incredible also!"
"Dr. Shapiro and his dental assistant were very calming and informative during the process. Step by step, they let me know what was going to happen and what to expect. The follow up was unexpected and very appreciated! Very professional."
"Best Dentist practice I’ve ever been too, keep up the good work."
"The doctor i met his friendly he let i feel comfortable"
"My experience with Dr. Scott and the entire team was as pleasant as getting a root canal can be. From the greeting at the door where meticulous COVID precautions are taken, to the procedure itself, I was made very comfortable. Dr. Scott and his assistant were very patient, answering all my questions and explaining every step he was taking. I recommend Dr. Scott wholeheartedly! Thank you, Dr. Scott, for your job very well done!"
"Dr. Shapiro & his assistant (Elise?) were informative, professional, and efficient prepping me for a root canal. The old root canal / crown failed and needed new work. I am very pleased that the Doctor was able to save the tooth, which will now require a new crown. Dr. Shapiro explained every step in the procedure. As a Senior male having many visits to dentists over the decades, I have to note Dr. Shapiro stood out as one of the best dental doctors I have had to visit. I can easily recommend WME for service. CharlieT, Wilbraham MA."
"Was told Monday afternoon I’d be needing a root canal. Got ahold of the reception first thing Tuesday and I was their first patient on Wednesday. The staff were great, all the equipment was up-to-date, they had me in and out in an hour. Would highly recommend Dr. Shapiro if you need root canal therapy."
"Very nice MD ! Got me in early for a root canal and I was out in a half hour ! Minimal discomfort . Extremely friendly staff and wonderful MD !!!"
"Expert care & wonderful patient consideration. A++."
"Excellent place! Dr. Shapiro and staff are top notch! Front desk very helpful, Sura was friendly and caring, and the procedure was relatively painless. Dr. Shapiro was kind and patient and even texted me in the evening to check on me! Highly recommend!"
"Dr. Scott was extremely professional. He reviewed my options with me thoroughly and was able to answer my questions clearly.. I was very impressed with all the staff."
"Dr Shapiro and his staff are very Professional. I was sceptical about seeing a new Dr. I am very embarrassed about my teeth. Dr Shapiro and staff are good at making anyone feel comfortable. Thanks again.."
"Dr. Shapiro was great! He paid close attention to my needs and made a root canal as painless as possible. He even followed up with me a few hours afterwards to make sure I was doing ok. Top notch patient care and a refreshing experience. Highly recommend!"
"Very professional, they explained everything and worked together like a well oiled machine."
"I only went for a consultation but was very satisfied with the service. Very nice dentist."
"Expert care & wonderful patient consideration. A++."
"Dr. Shapiro and the staff at Western Mass Endodontics are friendly and compassionate. From start to finish I felt very well cared for. Special thanks to Rachel and the team at the front desk. Dr. Shapiro explained everything clearly and patiently and answered every question. There was absolutely no pain during or after the procedure. The cherry on top is Dr. Shapiro sent me a text at the end of the day to see how I was doing. Unheard of! I highly recommend Western Mass Endodontics!"
"I have been to Western Mass Endo in the past and needed to be seen today and have to say this Practice is Excellent. Always Professional and the Staff is great too. I had an Emergency and was helped by a Doctor I had not seen before. Dr. Odierna was great in testing and figuring what was going on with my tooth. Also, nice to deal with someone who is Professional and pleasant and referred me to the Practice I needed to see. I would highly recommend this Practice."
"Excellent place! Dr. Shapiro and staff are top notch! Front desk very helpful, Sura was friendly and caring, and the procedure was relatively painless. Dr. Shapiro was kind and patient and even texted me in the evening to check on me! Highly recommend!"
"Dr. ERIC SHAPIRO performed my emergency root canal. The office fit me in on the same day... which I am very grateful. I was apprehensive about pain & feeling the procedure due to past problematic experiences with novacaine....I explained my concerns to Dr. Shapiro & he did an awesome job with numbing the area. The root canal was done with no issues. I was very appreciative of Dr. Shspiro& his wonderful assistant (I apologize for not remembering her name) for talking the time explaining the whole procedure, relaxing me & what to expect afterwards. All the staff throughout the office were really friendly. I totally recommend this practice."
"Consummate professionals who care! Dr Shapiro has great skills along with a great staff... Paul Riccarini"
"Dr. Smagalski offers the best care of any dental or medical professional that I have dealt with. He is infinitely patient, has a calming demeanor and affect, and is able to explain procedures in plain terminology, which I found to be reassuring. I would highly recommend this office to anyone who has to undergo oral surgery- there are just so many positives."
"Dr. ERIC SHAPIRO performed my emergency root canal. The office fit me in on the same day... which I am very grateful. I was apprehensive about pain & feeling the procedure due to past problematic experiences with novacaine....I explained my concerns to Dr. Shapiro & he did an awesome job with numbing the area. The root canal was done with no issues. I was very appreciative of Dr. Shspiro& his wonderful assistant (I apologize for not remembering her name) for talking the time explaining the whole procedure, relaxing me & what to expect afterwards. All the staff throughout the office were really friendly. I totally recommend this practice."
"Having been in pain for several weeks, my dentist sent me to see Dr. Odeirna. With precise explanations from Dr. Odeirna and his staff, I knew exactly what to expect. After isolating and fixing the problem, I was on my way to complete relief. I woke up the next morning and for the first time in months, I was able to drink hot and cold liquids without a twinge of pain. I was completely "blown away" by Dr. Odeirna's expertise, precision and knowledge in his field. He is an extremely competent professional endodontist and I Highly recommend him to anyone needing a root canal."
"Doctor Scott was awesome, the team is great and very clean office"
"I felt the office folks took every precaution to make everyone as safe as possible from COVID. Everyone was welcoming, and put me at ease. The advice and care I received was most helpful. I would not hesitate to use this practice in the future."
"Very nice staff. They were very busy because of some emergencies. They handled it well and I felt satisfied they were doing all they could to make my visit comfortable."
"Dr Odierna is very caring while providing the procedures in his Endodontist office. I always feel very confident in his work and never seem to experience pain."
"Dr. Shapiro and the staff at Western Mass Endodontics are friendly and compassionate. From start to finish I felt very well cared for. Special thanks to Rachel and the team at the front desk. Dr. Shapiro explained everything clearly and patiently and answered every question. There was absolutely no pain during or after the procedure. The cherry on top is Dr. Shapiro sent me a text at the end of the day to see how I was doing. Unheard of! I highly recommend Western Mass Endodontics!"
"Had excellent visit. I was seen by Dr. Scott and he provided education and answered all of my questions.office is very clean and well organized."
"I have been to Western Mass Endo in the past and needed to be seen today and have to say this Practice is Excellent. Always Professional and the Staff is great too. I had an Emergency and was helped by a Doctor I had not seen before. Dr. Odierna was great in testing and figuring what was going on with my tooth. Also, nice to deal with someone who is Professional and pleasant and referred me to the Practice I needed to see. I would highly recommend this Practice."
"I needed emergency treatment and my dentist is in Avon CT. Arrangements were made and doctor Scott saw me the same day and treated me the next day. A seedless procedure!"
"Dr. Shapiro and his assistant were gentle, kind, and very communicative about what to expect and why etc. during my procedure. I loved it that they checked in a few hours afterwards just to check-in and make sure I wasn't having any problems."
"The doctor I saw was expert and caring. A nice place."
"The staff at western mass is caring and competent. Dr. Shapiro is exceptional. I highly recommend this practice."
"If you have to have a root canal -. this is the place!! No pain, awesome dentist and highgenice. Heaven knows if that is spelled right."
"I was referred to WME for a possible root canal procedure. The consultation revealed that it was not necessary .... a happy outcome. I found the dentist and his staff to be very supportive and helpful. I certainly will return to them when the need arises!"
"Dr. Shapiro was knowledgeable, very quick and professional. He even reached out after my root canal that evening to ensure I was okay. The office was able to get me in quick. The dental assistant was amazing. Very kind and also knowledgeable. I’ve had bad experiences in the past but this experience was quick and the only pain and discomfort was from the shot of novocaine."
"Dr. Shapiro and the staff were amazing. The Doctor even texted me the next morning yo see how I was doing. Great experience. I was so nervous before I walked in. Nothing to worry, you're in good hands."
"I arrived at my appointment for a consult on the cause of an infection I had. The Dr. decided I needed a root canal. I expected the process to take a couple of hours and multiple appointments. The entire root canal only took an hour. I did not experience any pain during or after the procedure. I am very satisfied with the work that was done while I was in their West Springfield office."
"Dr. Odierna's staff followed strict safety protocols, were very welcoming and pleasant while absolutely professional. Dr. Odierna explained the whole root canal process, asked if I had questions before and after and listened. He was courteous and friendly and took care of my root canal without anu discomfort. His staff told me all about what to expect afterwards and gave me written info covering my aftercare so I would have the info to refer to. Excellent experience and highly recommend."
"Dr Shapiro was awesome! Very professional, great bedside manner and overall great experience."
"No one wants to get a root canal, but if you need to definitely go here. I can't say enough about how great this place is. I got an appointment right away and was able to have the consult and procedure done the same day. Dr Shapiro and the rest of the staff are fantastic. It was fast and painless! Yes you read that right- painless. Highly recommend this place."
"Dr. Randolph Scott was terrific! As someone who had consistently painful dentistry as a child, I am tense and wary, especially in new offices. When Dr. Scott entered the room, I immediately began seeing all the reassuring signs. He moved and spoke quietly, he explained, he talked about what might complicate the situation. He gave just the right amount of local anesthesia, and he has a great sense of how to do that: the tricky interval between the warning and the injection. His actions were smooth throughout the procedure. He spoke calmly and respectfully with his (also excellent) assistant, clarifying his needs for instruments, etc. Despite all the PPE, he made good eye contact with all of us and spoke with me in a friendly, supportive way. I really hate dentistry and root canal surgery, but we are so fortunate to have access to that kind of care, and to have Dr. Scott working in our community. Thank you! Liza Ramlow"
"Having been in pain for several weeks, my dentist sent me to see Dr. Odeirna. With precise explanations from Dr. Odeirna and his staff, I knew exactly what to expect. After isolating and fixing the problem, I was on my way to complete relief. I woke up the next morning and for the first time in months, I was able to drink hot and cold liquids without a twinge of pain. I was completely "blown away" by Dr. Odeirna's expertise, precision and knowledge in his field. He is an extremely competent professional endodontist and I Highly recommend him to anyone needing a root canal."
"Everyone was pleasantly nice, answered any and all questions or concerns I had, I specifically delt with Heather at the reception desk. Heather was awesome from start to finish!! Thank you Heather. Dr Shapiro was also absolutely amazing, very thorough, answered all and any questions or concerns I had, did a great job and made the root canal experience quite pleasent,(if thats even possible dealing with a root canal) hahaha but he did. I HIGHLY RECOMMEND WESTERN MASS ENDO!! KEEP UP THE AWESOME WORK!!! YOU'LL ROCK Best Always Ryan"
"Everyone was super friendly, professional and kind. I was very nervous, but the experience was virtually pain free!"
"I was extremely pleased with the entire visit. I had been referred to this office by my dentist to have Dr. Shapiro evaluate the need for a root canal procedure. I was a bit apprehensive about the visit; my last root canal was over 12 years ago and I spent 2 hours in the chair. I immediately felt at ease when I walked in. The receptionist was friendly and courteous, and explained exactly what to fill out with the initial paperwork. The dental assistant explained the what would be done, and Dr. Shapiro took the time to answer all of my questions. The entire procedure took under 45 minutes and was unbelievably painless! I was pleasantly surprised to receive a text later in the afternoon from Dr. Shapiro asking how the tooth was feeling. To everyone in the office - Great job!"
"I was in a great deal of pain the day before Thanksgiving and the good folks at Western Mass Endodontics squeezed me in on a moments notice. Dr. Shapiro is fabulous and the entire staff were simply amazing. When we hear the term "root canal" most of us cringe - don't worry! I didn't feel a thing and today - Thanksgiving - I'm pain free. I'll be able to eat a full turkey dinner now thanks to all the work this team of exceptional professionals did for me yesterday. THANK YOU SO MUCH GUYS!"
"I was told by my dentist that the tooth needed to be pulled out because it was cracked and too far gone. I was referred to a dentist to have the tooth pulled out. On my arrival there the dentist took another xray and found that the tooth was very much salvageable and they made the call to WME and Dr Eric Shapiro did the work after doing another xray to make sure the tooth could be saved. After the xray at WME Dr. Shapiro gave me the great news that he could save my tooth. He was very gentle in doing the procedure and numbed me so I felt no pain while he worked on my tooth. Usually a root canal takes two visits but Dr. Shapiro completed the entire root canal that day. Now my tooth is ready for my primary dentist to put on the crown. I was so thrilled by his job and glad that he saved my tooth. That evening he contacted me himself to see how I was doing and if I was having any pain. I thanked him for being such a caring Endontist to check up on me as I live alone after my husband passed away in 2017. I live with my two Yorkies. He is a very professional and caring person who did a fantastic job on my tooth. I would highly recommend anyone to see him to SAVE THEIR TOOTH AND NOT PULL IT OUT. I TOLD HIM THAT HE WAS A SUPERMAN WITH HIS PROFESSION. HE IS VERY CARING WHICH GIVES HIM A+ FOR HIS PROFESSION. HE ALSO GOES THE EXTRA STEP TO CHECK ON HIS PATIENT THAT HE WORKED ON AND THAT'S A SPECIAL TOUCH. THANKS ONCE AGAIN FOR THE EXCELLENT WORK."
"Overall excellent experience FOLLOW CDC RECOMMENDATIONS TO THE LETTER. THE LADIES IN FRONT OFFICE AND OPERATORY were fantastic.answered all questions and CALMED DOWN A VERY NERVOUS PATIENT. DR SCOTT W AS EXCELLENT-EXPLAINED EVERTHING IN DETAIL AND WAS REASSURING AND SPENT TIME WITH ME. RECOMMEND THIS DR. AND STAFF ---TOP OF THE LINE."
"Everyone is truly caring and wonderful there. I had 2 root canals on the same day, and never felt pain - they were that good. I highly, highly recommend them. You’re in truly capable hands with them. They always go the extra mile - I have had a few teeth fixed by them. The dentist even called me after to see how I was!"
"Had to have a root canal done on the molar furthest back in my mouth. Dental work in that area tends to be difficult as I cannot open my mouth super wide. Despite this, the experiance was painless and super easy. The dentist Eric was amazing and even followed up to see how I was doing the next day. Will be coming back any time I am in need this type of work done again 10/10"
"Officially raving about Dr. Shapiro! Honestly, of all the doctors I’ve seen in my lifetime, he may be the best. Very clear, very kind, very skilled and efficient. He shared my x-rays and offered great advice . And I felt no pain. It was an experience I was not looking forward to but Dr. Shapiro made all the difference. He could not have done a better job— absolutely fantastic."
"I REALLY ENJOYED TALKING WITH THE STAFF THEY MADE ME FEEL LIKE A PART OF THE FAMILY"
"I felt the office folks took every precaution to make everyone as safe as possible from COVID. Everyone was welcoming, and put me at ease. The advice and care I received was most helpful. I would not hesitate to use this practice in the future."
"My13 year old granddaughter was very nervous she had a bad experience in the passed. Dr Scott and his staff were very patient with her and made her feel comfortable and not nervous. Dr. Scott was able to finish the root canal with no problem. We would highly recommend his practice to our family and friends. Thank you"
"I’m beyond pleased with my experience! I was prepared for the worst for knowing I may need a Root canal.... I have had dental work done there before with Dr Scott(who’s gentle bedside manner is lovely😇and whom retreated a root canal for me last May when imperative dental work was permissible ). 👌 I scheduled my appointment with Beth the office manager(she’s very experienced and I was impressed that seemed to remember me even with all the patients they provide for) whom helped to ease my fear based projection of worst possible outcomes🙏😇🙏😇 I entered the office and was greeted by bubbly Ashley....(I met her last May and got reacquainted). I asked her if the consultation fee applied toward the procedure I anticipated....She reminded me that once in a while, a patient may not need additional services 🧐🧐🧐🧐 I thought it only I could be so fortunate 🙏🙏🙏🧐🧐🧐 I knew I was seeing Dr Shapiro (the Doctor whom is known for his commitment and passion for performing complicated dental procedures like root canals).I knew I was in he hands of the Best in the Berkshires 👌for Root canals 👍 and things of that nature...I braced myself and thought “Ok Sara, it’s unfortunate; you can handle this, COME WHAT MAY, the universe always has your back😇🙏😇” Then I was overjoyed after X-rays with Allison and some tapping and cold air tests to learn...I don’t need any additional procedures!😇🙏😇 I was absolutely ecstatic and felt totally relieved!🙏😇🙏 He advised me to return should it bother me again but he saw no signs of damage or infection to my teeth in that area! Oh the relief that followed was astounding! The high integrity of Dr Shapiro and his diagnosis was truly an amazing moment! I felt so valued and celebrated not needing this unnecessary dental work! Thank you Beth, Ashley, Allison, Dr Shapiro and all the amazing souls that work together as a team at Western endodontics ! I’m so grateful for your high integrity and for sparing me unnecessary stress, time and expenses😇🙏😇 I’m so grateful and feel deeply supported as a valued patient! You care for so many and dental work can be invoke much anxiety 🙏😇🙏"
"Dr. Granados put all my fears to rest. Kept me relaxed. He and his assistant Millie answered all my questions. It was a very positive experience. Thank you Dr. Granados for taking such good care of me."
"It was such a comfort to know that, I was in good hands of a confident dentist( Dr. Shapiro).....I will be going back to him for another procedure in the coming year(2021) The staff was wonderful....truly......the whole experience was very comforting!!!! :) :)"
"The staff were absolutely wonderful. Very caring, gentle and accommodating. I can not say enough good things about Dr. Odierna. No one wants to get a root canal, but Dr. Odierna made it painless and always made sure that I was ok. I hope to never need another root canal, but if I do I ONLY want Dr. Odder a to do it."
"The clinic itself is super clean and neat. Staffs are warm and friendly. Honestly I was so nervous because it is my first time having root canal done. But the procedure was quick and pain free, Dr Scott is excellent! It was a great experienced for me and I highly recommend this place. 😊"
"The Dr and his staff were very kind and accommodating to my child’s special needs and accomodations."
"The cost is high but the work was done competently, I was treated well and felt very little pain or discomfort during the procedure. Dr. Scott is highly recommended."
"The Test was done quickly and I really liked that"
"Very helpful and concerned about the issues after my root canal. Always ready to help. Dr. Granados was excellent to deal with as was the whole staff."
"Had a great experience with Western Mass Endo. Had a root canal and the process was very quick and pain free. The office and dental staff were both great. Dr. Shapiro did a great job on the procedure and followed up after to see how I was feeling. Cannot recommend this place enough!"
"Dr Odierna listens well, is thorough, caring and very skilled. This is the second time that I needed his professional expertise. I am grateful to him."
"I was so getting a root canal done. Lets just say Jess and Dr. Shapiro, went over and beyond. They made me feel comfortable abs were very knowledgeable every step of the way in letting me know each step they took. Best experience 🙏❤"
"I’m beyond pleased with my experience! I was prepared for the worst for knowing I may need a Root canal.... I have had dental work done there before with Dr Scott(who’s gentle bedside manner is lovely😇and whom retreated a root canal for me last May when imperative dental work was permissible ). 👌 I scheduled my appointment with Beth the office manager(she’s very experienced and I was impressed that seemed to remember me even with all the patients they provide for) whom helped to ease my fear based projection of worst possible outcomes🙏😇🙏😇 I entered the office and was greeted by bubbly Ashley....(I met her last May and got reacquainted). I asked her if the consultation fee applied toward the procedure I anticipated....She reminded me that once in a while, a patient may not need additional services 🧐🧐🧐🧐 I thought it only I could be so fortunate 🙏🙏🙏🧐🧐🧐 I knew I was seeing Dr Shapiro (the Doctor whom is known for his commitment and passion for performing complicated dental procedures like root canals).I knew I was in he hands of the Best in the Berkshires 👌for Root canals 👍 and things of that nature...I braced myself and thought “Ok Sara, it’s unfortunate; you can handle this, COME WHAT MAY, the universe always has your back😇🙏😇” Then I was overjoyed after X-rays with Allison and some tapping and cold air tests to learn...I don’t need any additional procedures!😇🙏😇 I was absolutely ecstatic and felt totally relieved!🙏😇🙏 He advised me to return should it bother me again but he saw no signs of damage or infection to my teeth in that area! Oh the relief that followed was astounding! The high integrity of Dr Shapiro and his diagnosis was truly an amazing moment! I felt so valued and celebrated not needing this unnecessary dental work! Thank you Beth, Ashley, Allison, Dr Shapiro and all the amazing souls that work together as a team at Western endodontics ! I’m so grateful for your high integrity and for sparing me unnecessary stress, time and expenses😇🙏😇 I’m so grateful and feel deeply supported as a valued patient! You care for so many and dental work can be invoke much anxiety 🙏😇🙏"
"The doctor I saw was expert and caring. A nice place."
"Dr Shapiro was awesome! Very professional, great bedside manner and overall great experience."
"No one wants to get a root canal, but if you need to definitely go here. I can't say enough about how great this place is. I got an appointment right away and was able to have the consult and procedure done the same day. Dr Shapiro and the rest of the staff are fantastic. It was fast and painless! Yes you read that right- painless. Highly recommend this place."
"The staff were absolutely wonderful. Very caring, gentle and accommodating. I can not say enough good things about Dr. Odierna. No one wants to get a root canal, but Dr. Odierna made it painless and always made sure that I was ok. I hope to never need another root canal, but if I do I ONLY want Dr. Odder a to do it."
"Attractive office space Good location Helpful and friendly staff Excellent doctor/nurse care Efficiently run practice"
"My dentist needed to send me to Western Mass Endodontics for a consult due to a painful tooth, WM Endodontics was able to see me next day. Staff is very professional and compassionate and attentive to my needs."
"The cost is high but the work was done competently, I was treated well and felt very little pain or discomfort during the procedure. Dr. Scott is highly recommended."
"Excellent care , would recommend highly !!"
"I was extremely nervous about getting a root canal when I arrived at the office. Everyone made me feel comfortable the entire time that I was there, even during the procedure and it didn't take as long as I thought. Would highly recommend."
"Officially raving about Dr. Shapiro! Honestly, of all the doctors I’ve seen in my lifetime, he may be the best. Very clear, very kind, very skilled and efficient. He shared my x-rays and offered great advice . And I felt no pain. It was an experience I was not looking forward to but Dr. Shapiro made all the difference. He could not have done a better job— absolutely fantastic."
"Everyone was super friendly, professional and kind. I was very nervous, but the experience was virtually pain free!"
"Dr. Shapiro was knowledgeable, very quick and professional. He even reached out after my root canal that evening to ensure I was okay. The office was able to get me in quick. The dental assistant was amazing. Very kind and also knowledgeable. I’ve had bad experiences in the past but this experience was quick and the only pain and discomfort was from the shot of novocaine."
"The office staff was incredibly friendly and able to get me in very quickly to take care of my needs and relieve the pain I had been enduring with speed and efficiency. The doctor and staff are very knowledgeable and the follow up care provided shows their commitment to their patients."
"This office is very assuring in their practice & performs excellent work."
"Had to have a root canal done on the molar furthest back in my mouth. Dental work in that area tends to be difficult as I cannot open my mouth super wide. Despite this, the experiance was painless and super easy. The dentist Eric was amazing and even followed up to see how I was doing the next day. Will be coming back any time I am in need this type of work done again 10/10"
"I was surprised at how quickly they were able to resolve my issue. Even with a busy schedule, the team made me feel comfortable and explained each step of the process in great detail. Dr. Shapiro was extremely considerate of my situation and went above and beyond my expectations of great service!"
"I was seen on an emergency basis for a root canal procedure that necessitated two visits. Dr. Shapiro was comforting, informative and reassuring. He frequently spoke with me throughout the process, keeping me at ease. Following each visit, Dr. Shapiro inquired offline how I was feeling and if I had any concerns. The only concern I have at this point is my hope that other healthcare professionals would follow his lead. I'm old enough to remember when doctors made house calls. To that end, Dr. Shapiro is a modern day throwback to that era. He and his staff are indeed worthy of a 5 star review."
"Everyone was very nice, I had a toothache and they squeezed me in right away and took care of the problem! Finally not in pain anymore. Thank you so much 😊"
"Yesterday I had a root canal that could have had a few possible outcomes, due to the tooth being both capped and cracked. Dr. Granados did a fantastic job and it resulted in a successful root canal, for that I thank him! The doctor was very thorough in explaining the process and answered all of my questions. Both he and his assistant, Audrey, made me feel very comfortable knowing I was in a treatment center that was knowledgeable about what had to be done and cared about me as their patient."
"Efficient, business like, gave me the facts. Let me make the choice, and they were ready to do the work. Clean environment, huge medical grade air filtration; an important feature. A safe feeling."
"I needed emergency treatment and my dentist is in Avon CT. Arrangements were made and doctor Scott saw me the same day and treated me the next day. A seedless procedure!"
"I was seen on an emergency basis for a root canal procedure that necessitated two visits. Dr. Shapiro was comforting, informative and reassuring. He frequently spoke with me throughout the process, keeping me at ease. Following each visit, Dr. Shapiro inquired offline how I was feeling and if I had any concerns. The only concern I have at this point is my hope that other healthcare professionals would follow his lead. I'm old enough to remember when doctors made house calls. To that end, Dr. Shapiro is a modern day throwback to that era. He and his staff are indeed worthy of a 5 star review."
"Western Mass Endo for the win! Dr. Shapiro and team were amazing. He took his time explaining the process and checking in later that evening. I felt light years better leaving the office. I highly recommend Western Mass Endo."
"A most professional practice both Doctors and staff. Dr Odierna is superb and I am a dentist (Oral Surgeon actually). I have and will continue to send him referrals without reservation"
"Dr Scott provided amazing service and relief to my distressed 😫 tooth!"
"Best Dentist practice I’ve ever been too, keep up the good work."
"I’d have to say it was the best dental experience I’ve ever had the two people that worked on me were very vocal an awesome all to together didn’t feel a thing !"
"Took me in when I needed a emergency root canal and took exceptional care of my situation and did part of the procedure so quickly and pain free that I Didn’t even realize it was done! Definitely recommend Dr Shapiro and his team."
"The clinic itself is super clean and neat. Staffs are warm and friendly. Honestly I was so nervous because it is my first time having root canal done. But the procedure was quick and pain free, Dr Scott is excellent! It was a great experienced for me and I highly recommend this place. 😊"
"The care was very good. Dentists go above and beyond. They are very caring. The only problem is it is so busy. People seem to really wait a long time."
"Every one at the office was very professional and caring. I am not happy about having a root canal but when I do, Western Mass Endodontics is the place I will go."
"The Test was done quickly and I really liked that"
"It was almost a pleasure to have a root canal done. It was painless and stress free."
"They were very professional, friendly and caring. Done in one visit ."
"I REALLY ENJOYED TALKING WITH THE STAFF THEY MADE ME FEEL LIKE A PART OF THE FAMILY"
"Sensitive and skilled service."
"It was such a comfort to know that, I was in good hands of a confident dentist( Dr. Shapiro).....I will be going back to him for another procedure in the coming year(2021) The staff was wonderful....truly......the whole experience was very comforting!!!! :) :)"
"I went in for a root canal. I've always heard horror stories about the procedure but those fears were laid to rest. The only "pain" i felt the entire time was when my tooth was checked for cold sensitivity. And by that i mean there was no pain whatsoever. Also, as somebody with bad anxiety, i found the professionalism and reassurance by the Dr and his assistant very calming. Dr. Scott performed the procedure the best as I could have hoped and if i ever need endo work done again i will make it my priority to get in to be treated by Dr. Scott."
"I was in a great deal of pain the day before Thanksgiving and the good folks at Western Mass Endodontics squeezed me in on a moments notice. Dr. Shapiro is fabulous and the entire staff were simply amazing. When we hear the term "root canal" most of us cringe - don't worry! I didn't feel a thing and today - Thanksgiving - I'm pain free. I'll be able to eat a full turkey dinner now thanks to all the work this team of exceptional professionals did for me yesterday. THANK YOU SO MUCH GUYS!"
"Efficient, friendly, & competent. Although I hate dentist visits, they made the experience as quick & professional as possible."
"Quick and basically painless root canal. The whole process was explained in great detail before the work started and every step along the way. Can’t say enough how impressed I was, especially in contrast to the dentist office who did the work that caused me to need to visit Western Mass Endo in the first place."
"This office was brilliant! Had to have a root canal done and could not have found a better place to have it done. The staff were all great and Dr. Scott is top notch! I would recommend this place to everyone!"
"This office was brilliant! Had to have a root canal done and could not have found a better place to have it done. The staff were all great and Dr. Scott is top notch! I would recommend this place to everyone!"
"The Dr was gentle, fast and kind"
"Staff was extremely professional, knowledgeable and patient focused. I highly recommend Western Mass Endodontics."
"Very professional and reassuring staff. Experience was much better than I thought."
"I was nervous about having my first root canal but the staff were extremely kind and answered all of my questions patiently. They all made me feel as comfortable as possible. The procedure itself was surprisingly painless and quicker than I imagined it would be. Highly recommended, if you need a root canal"
"Everyone there is extremely pleasant and professional."
"Professional care for every patient! Recommend highly"
"First Root canal. Hopefully the last. All of the staff were helpful and accommodating. The procedure was quick and relatively painless; considering I had a bad infection. It’s been 24 hours since my procedure and I feel much better, the swelling is going down. Thank you W.mass endo"
"The experience was amazing! The staff is very friendly and pleasant to talk to. The doctor was very quick and knowledgeable! I will definitely come back if I need any other root canals done!! Thank you!"
"Friendly staff. Nice dr. Explains everything"
"Dr. Scott is the man: super friendly, explained everything well and is someone you can trust! Will be going to him moving forward for any root canal needs!"
"I arrived at my appointment for a consult on the cause of an infection I had. The Dr. decided I needed a root canal. I expected the process to take a couple of hours and multiple appointments. The entire root canal only took an hour. I did not experience any pain during or after the procedure. I am very satisfied with the work that was done while I was in their West Springfield office."
"Dr Shapiro and his staff are awesome."
"Very impressed with the doctor and staff. Office was extremely clean and sanitary. Returning next week for treatment."
"I had a difficult root canal that my dentist doubted could even be done. Dr Scott was wonderful and was able to do a very challenging procedure, saving me from having to have an implant. I am grateful!"
"Dr Eric Shapiro was just as kind, gentle, informative and knowledgeable as everyone said he would be. I left his office confident that he had executed an excellent and painless root canal. I was surprised but pleased when I received a text from him that same evening inquiring about the status of my tooth. I have no reservations about recommending and endorsing Dr Eric Shapiro."
"Everyone is truly caring and wonderful there. I had 2 root canals on the same day, and never felt pain - they were that good. I highly, highly recommend them. You’re in truly capable hands with them. They always go the extra mile - I have had a few teeth fixed by them. The dentist even called me after to see how I was!"
"Dr. Granados put all my fears to rest. Kept me relaxed. He and his assistant Millie answered all my questions. It was a very positive experience. Thank you Dr. Granados for taking such good care of me."
"I was super nervous and Kathy was AMAZING!! The doctor was fantastic too!!"
"Overall excellent experience FOLLOW CDC RECOMMENDATIONS TO THE LETTER. THE LADIES IN FRONT OFFICE AND OPERATORY were fantastic.answered all questions and CALMED DOWN A VERY NERVOUS PATIENT. DR SCOTT W AS EXCELLENT-EXPLAINED EVERTHING IN DETAIL AND WAS REASSURING AND SPENT TIME WITH ME. RECOMMEND THIS DR. AND STAFF ---TOP OF THE LINE."
"Dr. Odierna's staff followed strict safety protocols, were very welcoming and pleasant while absolutely professional. Dr. Odierna explained the whole root canal process, asked if I had questions before and after and listened. He was courteous and friendly and took care of my root canal without anu discomfort. His staff told me all about what to expect afterwards and gave me written info covering my aftercare so I would have the info to refer to. Excellent experience and highly recommend."
"After my root canal I realized that Dr. Shapiro is happy, calm and confident for the best reason: he is very, very good at what he does."
"I was told by my dentist that the tooth needed to be pulled out because it was cracked and too far gone. I was referred to a dentist to have the tooth pulled out. On my arrival there the dentist took another xray and found that the tooth was very much salvageable and they made the call to WME and Dr Eric Shapiro did the work after doing another xray to make sure the tooth could be saved. After the xray at WME Dr. Shapiro gave me the great news that he could save my tooth. He was very gentle in doing the procedure and numbed me so I felt no pain while he worked on my tooth. Usually a root canal takes two visits but Dr. Shapiro completed the entire root canal that day. Now my tooth is ready for my primary dentist to put on the crown. I was so thrilled by his job and glad that he saved my tooth. That evening he contacted me himself to see how I was doing and if I was having any pain. I thanked him for being such a caring Endontist to check up on me as I live alone after my husband passed away in 2017. I live with my two Yorkies. He is a very professional and caring person who did a fantastic job on my tooth. I would highly recommend anyone to see him to SAVE THEIR TOOTH AND NOT PULL IT OUT. I TOLD HIM THAT HE WAS A SUPERMAN WITH HIS PROFESSION. HE IS VERY CARING WHICH GIVES HIM A+ FOR HIS PROFESSION. HE ALSO GOES THE EXTRA STEP TO CHECK ON HIS PATIENT THAT HE WORKED ON AND THAT'S A SPECIAL TOUCH. THANKS ONCE AGAIN FOR THE EXCELLENT WORK."
"Very courteous and professional. Informative as they worked."
"Dr.Shapiro was fun, knowledgeable and straight to the point. My appointment was quick and thorough and all of the staff were very nice."
"I was referred for a root canal therapy but Dr. Odierna after seeing the x-rays determined that the tooth was not a candidate. Any unscrupulous practitioner could have gone ahead with the procedure. I appreciate the professionalism involved."
"Dr. Odierna and his staff were warm and welcoming, courteous yet professional. They made me feel comfortable and explained each step of the process for my root canal. They followed strict COVID protocols so I had no worries in that regard. I highly recommend Western Mass Endodontics."
"Highly recommend this office. I had a root canal done by Dr Shapiro in the Northampton office. I have really bad dental anxiety and was extremely nervous about getting this done. Dr Shapiro was very patient and gentle, I did not feel one thing! The whole staff was really kind and accommodating and made what could have been a scary experience into an actually pleasant one!"
"Excellent care, thorough explanation of the procedure, super sanitized. Truly professionals with personal touch. Extremely pleased."
"Very professional friendly environment and staff. I had to have a root canal done and Dr. Scott was able to get through a tough narrow canal for me in no time. Thank you Dr. Scott and staff!"
"Everyone is welcoming & understanding. Dr. & assistant are patient & gentle & caring."
"I have been to several offices for Western Mass Endodontist and have been very happy with all of them. The staff at the Hadley office however may have been the nicest. I called in the morning with a dental emergency and they were nice enough to squeeze me in. When I got there it became clear from talking to the receptionist and hygienist that they were scheduled all day with patients and yet in no way made me feel bad about having to squeeze in; possibly taking up some of their break time. Everyone was super friendly and helpful. My day was a bit of a whirlwind due to issues I was having, but the staff along with Dr. Odierna kept me calm and reassured me everything was going to be fine, and it was. While I hope I do not need more dental work in the future, if I do, it I would be going back there!"
"I was referred to WME for a possible root canal procedure. The consultation revealed that it was not necessary .... a happy outcome. I found the dentist and his staff to be very supportive and helpful. I certainly will return to them when the need arises!"
"Dr. Randolph Scott was terrific! As someone who had consistently painful dentistry as a child, I am tense and wary, especially in new offices. When Dr. Scott entered the room, I immediately began seeing all the reassuring signs. He moved and spoke quietly, he explained, he talked about what might complicate the situation. He gave just the right amount of local anesthesia, and he has a great sense of how to do that: the tricky interval between the warning and the injection. His actions were smooth throughout the procedure. He spoke calmly and respectfully with his (also excellent) assistant, clarifying his needs for instruments, etc. Despite all the PPE, he made good eye contact with all of us and spoke with me in a friendly, supportive way. I really hate dentistry and root canal surgery, but we are so fortunate to have access to that kind of care, and to have Dr. Scott working in our community. Thank you! Liza Ramlow"
"I was very sick because the infection in this tooth. I was greeted and treated quickly and efficiently. The staff is wonderful. Dr Shapiro takes time to explain and let's you ask questions. There is a ramp for the disabled and the evinronment is very clean. Thank you Dr for saving my tooth. Thank you to the nurses for being so attentive."
"Great experience despite COVID - rigoroua processes for safety, and still warm and friendly, great communication about what to expect even though this isn't the first time and quality job numbing for root canal"
"Dr. Shapiro & the staff are exceptional. They are vert professional & courteous. No pain from the root canal. Highly recommend."
"Even masked due to the pandemic, I could feel the smiles and friendliness of the staff. Dr. Shapiro was kind and concerned with making the experience as pain free as possible."
"Impressed with this office's safety procedure. Excellent doctor."
"Hi highly recommend WME and specially Dr. Schapiro. Thank you to each of you for taking a good care of me!"
"Everything went well, from the moment I walked through the door. Professionals from top to bottom. I highly recommend."
"I went in for a root canal yesterday which is a procedure I've had done twice before at other offices, but with very negative experiences. I was the first appointment of the day and I was greeted by one of the assistants who was incredibly pleasant for how early in the day it was. I was then given my paperwork, etc. and then was seated in the chair very promptly. The assistants were so kind and so informative, they had no problem putting me at ease prior to the procedure. Dr. Shapiro came in and explained what needed to be done and even took additional bitewings of an area I was concerned with. He was so efficient and most importantly, kind! I felt no judgement, just empathy and compassion which is what I've always hoped to find in a doctor after such bad past experiences. They also already followed up with me to ensure the area felt okay after the procedure! 10/10 would recommend :)"
"Made sure I was numb (very hard to numb), talked to me before during and after the process, which helped ease my anxiety. Offered to answer questions, offered conversations which help distract from anxiety, but also checked on me often during the procedure and followed up with me a few hours after I was home. Very thorough and friendly, minus the oral injections, the procedure was painless."
"Second time seeing Dr.Eric Shapiro in two different offices and had a great experiences both times. Root canal done, no issues. Doctor took his time to check in with me hours after the procedure. Highly recommend!"
"It was my first root canal. I was nervous at first but it went very smoothly. Dr. Greg did a fantastic job. Thank you!"
"Easy office protocol, careful assistant, and physician who felt that no action unless pain recurs."
"Excellent service. Kind and caring staff."
"Sparkley clean. Super friendly. On point! I'd definitely recommend."
"Dr. Shapiro and the staff were amazing. The Doctor even texted me the next morning yo see how I was doing. Great experience. I was so nervous before I walked in. Nothing to worry, you're in good hands."
"Dr Shapiro is the best ! I broke my tooth and the office got me right in and he was so easy to talk to and very kind. Thank you to his staff for making me feel safe during this covid times. Thank you again Dr Shapiro ."
"My13 year old granddaughter was very nervous she had a bad experience in the passed. Dr Scott and his staff were very patient with her and made her feel comfortable and not nervous. Dr. Scott was able to finish the root canal with no problem. We would highly recommend his practice to our family and friends. Thank you"
"My daughter had a root canal done here. She said she didn't feel a thing and it was quick and they were friendly."
"Friendly, helpful & caring team ! Truly excellent service & dental care. Had a root cabal done largely pain free & follow up calls post procedure to assure I was doing well (which I was). Very pleased !!!!"
"I was extremely pleased with the entire visit. I had been referred to this office by my dentist to have Dr. Shapiro evaluate the need for a root canal procedure. I was a bit apprehensive about the visit; my last root canal was over 12 years ago and I spent 2 hours in the chair. I immediately felt at ease when I walked in. The receptionist was friendly and courteous, and explained exactly what to fill out with the initial paperwork. The dental assistant explained the what would be done, and Dr. Shapiro took the time to answer all of my questions. The entire procedure took under 45 minutes and was unbelievably painless! I was pleasantly surprised to receive a text later in the afternoon from Dr. Shapiro asking how the tooth was feeling. To everyone in the office - Great job!"
"In and out in about 2 hours..Dr Shapiro is the best.no pain later on.just when he was cleaning out the nerve..because my tooth was so infected:( no amount of novocaine was going to fix that. He even texted me later on that night to check on me..How many Dentists do you know that do that??? Absolutely the best."
"They were very professional, friendly and caring. Done in one visit ."
"Very effective and professional, did the job quick and as painless as possible, the staff is fantastic and Dr Scott is one of a kind!"
"Very nice and organized staff. Dr. Scott was awesome."
"Very professional and friendly; made my experience as smooth sailing as possible."
"Dr Shapiro was fantastic especially in these crazy days."
"They were very professional, friendly and caring. Done in one visit ."
"Awesome!"
"Dr. Shapiro and his assistant were gentle, kind, and very communicative about what to expect and why etc. during my procedure. I loved it that they checked in a few hours afterwards just to check-in and make sure I wasn't having any problems."
"This is a well run, patient oriented practice. Enjoyed the positivity of all in office."
"Doc Shapiro was personable, quick, efficient and informative. I regret not knowing his assistant's name because she put me at ease. Not that I'm in a hurry to return, but I'd go here again."
"Dr. Shapiro is my dental hero ! I’m 29 and have not had a pleasant experience at the dentist, until I met Dr. Shapiro and he performed a double root canal on me. I didn’t feel nervous or pain, he informed me at every step what was happening and kept checking in to make sure I was comfortable. SUCH a nice staff !! I would recommend it to ANYONE who needs a root canal!!!"
"Very friendly and kind. Everyone was smiling and just wanted to help, from the office staff to the endodontist. They all made going to the dentist, which can be dreadful, a pleasant experience."
"Excellent in all aspects, I feel lucky and grateful to have been referred to Dr Shapiro."
"I have always received outstanding care from Dr. Shapiro & his staff. I have complete confidence in the care I have received & highly recommend this practice."
"The endodontist was very good and kept asking me if everything was okay throughout the process. Both she and her assistant were excellent at explaining what was going on throughout and prior to the root canal, what could go wrong and what the next steps would be. The whole thing was pretty painless, even after the anesthetics wore off! I have no complaints and appreciate the discount given if paying by check."
"Dr. Scott performed my root canal. It was quick and painless. What a relief!"
"I had a root canal today and I was really nervous. Dr Shapiro and his assistant (sorry I forgot you name!) Made me so comfortable and eased my anxiousness. Everything they did was explained and it was so quick! Thank you for making my very nerve-wracking experience great!"
"Made sure I was numb (very hard to numb), talked to me before during and after the process, which helped ease my anxiety. Offered to answer questions, offered conversations which help distract from anxiety, but also checked on me often during the procedure and followed up with me a few hours after I was home. Very thorough and friendly, minus the oral injections, the procedure was painless."
"Very happy with the attention I received. They explained every procedure to me in detail and were very professional. Cant thank them enough."
"Dr. Shapiro was spot on with his diagnosis. A general dentist told me I needed 2 root canals done on perfectly healthy teeth. He diagnosed the problem. Got me on the right track. Thank you! You not only saved me from a wrong diagnosis but also saved me alot of expense. Thank you again."
"I went in for a root canal yesterday which is a procedure I've had done twice before at other offices, but with very negative experiences. I was the first appointment of the day and I was greeted by one of the assistants who was incredibly pleasant for how early in the day it was. I was then given my paperwork, etc. and then was seated in the chair very promptly. The assistants were so kind and so informative, they had no problem putting me at ease prior to the procedure. Dr. Shapiro came in and explained what needed to be done and even took additional bitewings of an area I was concerned with. He was so efficient and most importantly, kind! I felt no judgement, just empathy and compassion which is what I've always hoped to find in a doctor after such bad past experiences. They also already followed up with me to ensure the area felt okay after the procedure! 10/10 would recommend :)"
"Very friendly & made me feel comfortable. Well done"
"I was fully numb and didn't feel no pain and it was quick"
"Dr Scott did an incredible job with a challenging situation. My tooth’s canals were extremely small, but with precision he completed the task and saved my tooth and its health. As an added benefit, I suffered no pain whatsoever during and after the procedure. I am in awe and sincerely appreciate his excellent work."
"The roots of the tooth the doctor worked on were twisted. The first attempt at the root canal was painful, so the doctor recommended I come back after taking antibiotics and ibprophin. The dentist explained that the drugs would calm the inflammation around the tooth’s nerves. I went back to Western End the next day for the root canal. This time the procedure was painless and easy . Very professional practice and everyone who works there is very kind. I will recommend Western Mass Endo to my friends."
"Great team of professionals, quick and pain free procedure, walked through all steps and let me know what to expect."
"Although I can think of much better ways to spend a Monday, having my root canal taken care of by Dr Shapiro and staff was a quick, easy and painless procedure. I’m somewhat of a denta-phob and they treated this with great care, patience and understanding. If I have to do this again, this is where I will return. Thanks!"
"The staff at western mass is caring and competent. Dr. Shapiro is exceptional. I highly recommend this practice."
"Had to get a root canal for the 1st time and was totally nervous! The great staff at Western Mass Endo quickly calmed my nerves with their hospitality. Monica and Dr. Shapiro were absolutely amazing! Monica made the entire experience much more pleasant by explaining everything that was being done and even though Dr. Shapiro was quick, he didnt make it feel rushed and was constantly asking if I was doing ok. I appreciated all of the check-ins and the fast service!! I will most definitely recommend this place to my friends and colleagues. Thank you!"
"Dr. Eric Shapiro is the best!! Thank you! Very professional and fast!"
"Dr. Scott and his assistant were absolutely awesome!!! They were very ontop of everything and they made sure any pain that I had was immediately addressed!! I would recommend him to everyone I know. Thank you so much for the amazing job you guys did!!! Wish i could give 10 stars!!!"
"Start to finish, from front end, to hygienist to Dr. Scott, cannot say enough good things about the time they all took to explain everything (insurance, cost, procedure options, what to expect). Not to mention providing an almost entirely painless root canal (which seems unheard of) Highly recommend, without reservation. Fingers crossed I won't need additional dental work, but if I do, this is where I'll be going."
"Very friendly and courteous staff"
"Friendly, pleasant, competent staff and Dr. Bontempi is a pleasure to visit and I always trust his capable work. He goes the extra mile to make you comfortable and gain your trust."
"They have been nothing but helpful and extremely responsive to my family's dental needs. Highly recommend."
"North Hampton was able to see me the day I called to do a root canal. Pittsfield did not have an opening but called North Hampton. Much appreciation for the referral, even though it was a travel. I was welcomed with a friendly greeting. Both Erin, the assistant and Dr. Shapiro helped me relax, although I arrived in extreme pain and made sure I was as comfortable as could be during the procedure. They explained every step of the procedure. Later that evening Dr. Shapiro text to inquire how I was feeling and guided me through the procedure of medications to help alleviate the pain I was having. 👍"
"Saw Dr. Scott and he was absolutely fabulous, gentle, efficient (read "fast") and instructive. His assistant was also lovely and very attentive. Thankful for them."
"Very effective and professional, did the job quick and as painless as possible, the staff is fantastic and Dr Scott is one of a kind!"
"Very smooth running office!"
"I was very nervous to go to the appointment, but Dr Shapiro was awesome. He explained everything to me as he was doing my root canal. I was pleased with everything. Would definitely recommend."
"Dr. Scott put me at ease after some recent not-so-great dental experiences. He asked several times how I was, offering a break at one point. I felt safe and the root canal went great!"
"Very professional and efficient. I had to go in during the COVID pandemic for an infected molar. Very clean office. Was in an out in less then an hour. First root canal I’ve ever had to have and it wasn’t awful like I expected. Once numbed it took maybe 30 minutes. Dr. Shapiro was very quick and efficient and even checked in later that day to see how i felt. The VA sent my husband to them about 2 years ago and had a similarly good experience."
"The receptionist is amazingly generous and extremely caring. I appreciate her effort and time being put into providing me great service. I highly recommend this place."
"You office staff is very friendly and professional, my visit was painless and quick, would highly recommend your doctor and staff"
"Super grateful to everyone in this office. I will recommend them to everyone. Thankyou for being kind, proffesional and taking good care of me."
"I have extreme dental anxiety & they were so skillful at making me feel comfortable & at ease. They explained and walked me through every step. They were efficient & it was totally painless. Would definitely go back & highly recommend."
"Excellent work,no pain.no problems.Very satisfied.Great staff."
"Such a wonderfully friendly staff and doctor!"
"My son had a root canal done in this office the staff were great so was the doctor i was so pleased with the visit and the results would not go anywhere else but this office"
"First time there and was nervous as heck! Pleasantly surprised no pain and it was quick! Thank you for making me comfortable!"
"After my second successful root canal with Dr Shapiro, I am now convinced that he is truly the best Endodontist. Both procedures were done flawlessly and were completely pain free. You can tell that he takes pride in his work and cares about his patients by his level of professionalism and follow-up. He personally checked-in with me after the procedure to make sure I was doing well! I would suggest that anyone in need of Endo work look no further, you’ll be very pleased with the results!! I also had a great overall experience with the office staff and Milly, who assisted during the procedure. They both made getting a root canal a surprisingly pleasant experience."
"I was well taken care of by everyone at this practice especially Dr. Feimster who is competent profession, compassionate and friendly."
"Very clean, honest and professional."
"I was referred to Dr. Scott by my general dentist for two root canals. Many people are nervous at the prospect off needing a root canal, You don’t need to be. The care has been outstanding and, in my experience, much easier and less painful than root canals done by previous general dentists. So far my recovery following the first procedure has been uncomplicated and painless. Highly recommend."
"Dr. Shapiro was great. He listened to my concerns. Explained everything he was doing as he went. His assistant was great as well. Highly recommend."
"Dr. Shapiro was amazing. After my tooth was finally numb he had my root canal done in 20 minutes! He was kind, informative, and knew what he was doing. His assistant, Deb, was also wonderful with me. I don't wish for another root canal, thank you very much, but if I ever need another one I would not be upset to have to go back to that fantastic mid century modern building full of kind and wonderful people."
"Staff Great D. Assistant Great Doc Great Thank you"
"Very friendly and warm staff."
"From the moment I walked in, all the way through, amazing staff including Dr. Shapiro! It was like a very well choreographed dance that lead to a wonderful experience and in a very timely manner !!! I will definitely recommend to anyone who needs services that they provide. THANK you to the entire staff!"
"Need a. root canal? This is the place. Polite, super fast, extremely efficient."
"First time going to Endodontis. I was a little nervous but they put me at ease right away. Very friendly and took the time to discuss my concerns."
"Very fast and they know what their doing"
"Extremely professional, polite, caring team.. even in the times of Vivid!"
"Dr. Scott and staff made this a relatively pleasant experience, even though it was a root canal!"
"I’ve been through a root canal before. Dr. Eric Shapiro and his team were far superior, prepared,expert and up-to-date. The procedure was virtually pleasant and almost painless from start to finish. I would highly recommend this practice."
"Dr. Odierna and Erin were amazing! Extremely friendly, courteous, knowledgeable and competent. The root canal was absolutely painless. Before they started, they explained thoroughly the procedure and then kept me informed all along the way. And they were extremely patient with me They also advised me exactly what to do as a follow up. I would recommend Dr. Odierna and WMA to anyone who needs an endodontic procedure. The best!"
"Very professional and comforting about doing a root canal didn't feel anything I was nervous about the situation but Dr. assured me I wouldn't feel it so 1hr 15min later done GREAT JOB."
"Very pleasant and professional."
"Thank you Dr. Shapiro for your excellent care of my daughter. She is only 8 and with this being her first major dental procedure, the doctor and staff were warm, welcoming, and put her at ease."
"Very pleased with root canal felt no pain"
"Dr. Shapiro booked me as an emergency for my root canal, and he and his staff were extremely sensitive because I was in so much pain, scared because I’ve never had a root canal, and nervous. They talked me through the procedure and were extremely courteous with financing options since they don’t take my dental insurance. I would definitely recommend the West Springfield office to anyone in need of seeing an endodontist, but moreso Dr. Shapiro."
"I was super impressed w how nice and friendly everyone was in the office , from the front desk , to the friendly lady assistant who brought me back to the room (apologize for forgetting her name) to Dr Shapiro. As much as I dread the procedure I didn’t need today , but will sooner or later, I know that I will be in great hands. Thank you all very much and have a great holiday weekend"
"The decision not to proceed with the treatment was very good advise for my benefit avoiding unnecessary expence."
"This being my first, and hopefully only, root canal I was very nervous. Dr. Shapiro and his staff really helped put me at ease with the whole procedure. It took no time at all to complete and was nearly pain free. Having had some bad experiences in the past with not being numbed enough I was pleasantly surprised with my outcome and highly recommend Western Mass Endodontics to anyone who needs to have a root canal procedure."
"Painless and very accommodating Very experienced staff quick and professional"
"One of the best dental office experiences ever. First rate care and professional, friendly staff. Thank you."
"It was my first root canal. I was nervous at first but it went very smoothly. Dr. Greg did a fantastic job. Thank you!"
"The staff in the office were friendly, caring and helpful! They were great, i love going into an office and the staff is smiling and friendly!!! Went for a special x-ray like an MRI for teeth! The process was fast, and the staff personal were great! She was so friendly, nice and she explained everything! Thanks everyone!!! 😁👍🏻 I would definitely recommend this office!"
"My dentist referred me here after a limited exam and poor X-ray in which she identified the wrong tooth as needing a root canal. Dr. Scott took a much better X-ray and performed a more detailed exam that correctly identified a different tooth as the source of the problem and advised against a root canal even though that is his business. He also patiently answered all my questions about the pros and cons of various treatment options."
"In and out in about 2 hours..Dr Shapiro is the best.no pain later on.just when he was cleaning out the nerve..because my tooth was so infected:( no amount of novocaine was going to fix that. He even texted me later on that night to check on me..How many Dentists do you know that do that??? Absolutely the best."
"Never having had a root canal before, I was somewhat dreading it. To my delight, it was much easier than I imagined it would be; not much different from getting a filling. And after the first dose of ibuprofen at the office, I didn’t have to take any more because I had no pain at all, not even a dull ache. All in all, a pleasant experience!"
"He said it wouldn’t hurt, and it didn’t!!!! Very professional and personable. The whole visit was friendly, they tried their best to get me to relax. His dental assistant and him worked together wonderfully."
"It was a wonderful experience , the staff and Dr Shapiro were wonderful very informative. Made me feel very comfortable and at ease."
"my experience at Western Mass Endodontics is outstanding every time I go. They are concerned about making me comfortable and calming any worries that I might have."
"I needed an emergency root canal and was referred to these specialists. They found an opening within minutes of my call. They were friendly and explained every thing they were doing. I had zero pain and was done in no time!"
"My experience with Dr. Scott has been exceptional. I've had a lot of bad experiences growing up with dentists and am therefore skeptical when I have to go to a dentist, Dr. Scott has changed my view and lessened my fear of going to a dentist. He interacts with you, and is gentle with the dental procedures he is engaged in."
"Dr. Scott is great! Thank you."
"Dr. Shapiro was amazing. He was professional yet friendly & very comforting! My route canal was done quickly, efficiently, and totally pain free! He & his staff truly care about their patients."
"Had to get an emergency root canal. The Dr was excellent. No pain! Aftercare was good."
"I was taken on an emergency basis to complete a root canal that had been started earlier. My tooth had flared up and I was in serious pain. Dr. Scott did a terrific job and I was able to have a great night sleep afterwards."
"Welcoming dental specialists at Western Mass Endodontics. Everytime I've visited it has been a positive experience which is beneficial when it comes to dental appointments. I will continue to be a patient of Western Mass Endodontics and I highly recommend them if looking for a dental specialist."
"Had to get my first root canal the other day and, let me tell you, it was a breeze. The people were super nice and informed me of the cost I would have to pay out of pocket BEFORE they began the procedure. The root canal itself took about 30 mins and was absolutely painless. Definitely a great experience. Especially during the Pandemic!"
"I was very impressed with the professionalism and kindness of Dr. Odierna and the staff at Western Mass Endodontics."
"Very compassionate care provided."
"Although I can think of much better ways to spend a Monday, having my root canal taken care of by Dr Shapiro and staff was a quick, easy and painless procedure. I’m somewhat of a denta-phob and they treated this with great care, patience and understanding. If I have to do this again, this is where I will return. Thanks!"
"Everyone was pleasantly nice, answered any and all questions or concerns I had, I specifically delt with Heather at the reception desk. Heather was awesome from start to finish!! Thank you Heather. Dr Shapiro was also absolutely amazing, very thorough, answered all and any questions or concerns I had, did a great job and made the root canal experience quite pleasent,(if thats even possible dealing with a root canal) hahaha but he did. I HIGHLY RECOMMEND WESTERN MASS ENDO!! KEEP UP THE AWESOME WORK!!! YOU'LL ROCK Best Always Ryan"
"Emergency root canal! Dr Granados was my surgeon and once we got underway there was no pain during the procedure. The rest of the staff were also caring and compassionate. I would recommend Dr Granados and his staff without reservation!"
"Have been to different offices 4 times for route canals. I am afraid of needles and get very anxious but experience has shown me the dentists are all excellent I don't even mind the needle part they keep you calm by talking asking if you are ok and they are done so quickly and then you are painfree."
"Everyone was pleasantly nice, answered any and all questions or concerns I had, I specifically delt with Heather at the reception desk. Heather was awesome from start to finish!! Thank you Heather. Dr Shapiro was also absolutely amazing, very thorough, answered all and any questions or concerns I had, did a great job and made the root canal experience quite pleasent,(if thats even possible dealing with a root canal) hahaha but he did. I HIGHLY RECOMMEND WESTERN MASS ENDO!! KEEP UP THE AWESOME WORK!!! YOU'LL ROCK Best Always Ryan"
"I am delighted to say that I received the quickest, most efficient, painless root canal that I have ever had. I’ve had many. Dr. Scott and his assistant, Millie (I don’t know her lady name) were terrific."
"From the moment I walked in, all the way through, amazing staff including Dr. Shapiro! It was like a very well choreographed dance that lead to a wonderful experience and in a very timely manner !!! I will definitely recommend to anyone who needs services that they provide. THANK you to the entire staff!"
"Dr. Odierna and Erin were amazing! Extremely friendly, courteous, knowledgeable and competent. The root canal was absolutely painless. Before they started, they explained thoroughly the procedure and then kept me informed all along the way. And they were extremely patient with me They also advised me exactly what to do as a follow up. I would recommend Dr. Odierna and WMA to anyone who needs an endodontic procedure. The best!"
"I had a root canal performed on Thursday, Oct. 17th. I was very nervous, as I had not had some good experiences in the past. WME was fantastic! The most pain I felt was a very quick shot in the roof of my mouth. The procedure was pain free. The next day I waited for the pain to set in, but it never did. I am very impressed!!"
"My experience with Dr. Scott has been exceptional. I've had a lot of bad experiences growing up with dentists and am therefore skeptical when I have to go to a dentist, Dr. Scott has changed my view and lessened my fear of going to a dentist. He interacts with you, and is gentle with the dental procedures he is engaged in."
"I have extreme dental anxiety & they were so skillful at making me feel comfortable & at ease. They explained and walked me through every step. They were efficient & it was totally painless. Would definitely go back & highly recommend."
"Friendly, pleasant, competent staff and Dr. Bontempi is a pleasure to visit and I always trust his capable work. He goes the extra mile to make you comfortable and gain your trust."
"First time going to Endodontis. I was a little nervous but they put me at ease right away. Very friendly and took the time to discuss my concerns."
"I was referred to Dr. Granados after suffering for months from intense burning pain. While I had been seen by a neurologist and other practitioners, no one could accurately identify the source of my pain. Dr. Granados ordered X-rays and then quickly and confidently identified the issue. He believed a root canal would end my pain. One month later, I can say his diagnosis was correct and I am pain free. His knowledge, professionalism, and empathetic demeanor make Dr. Granados a true stand out in his field. I give him my highest recommendation!"
"It was my first root canal. I was nervous at first but it went very smoothly. Dr. Greg did a fantastic job. Thank you!"
"Excellent practice. Second root canal I have had done there. I am terrified of dentists but I am totally confident in WME. So far I have had work by Dr. Odierna and today by Dr. Granados. Both are very professional, very personable and put me totally at ease. I honestly almost fell asleep today while watching HGTV on the tv overhead (yes a TV!!) and getting a root canal. You would realize what a miracle this is if you knew me and my fear of dentists. Thank you Western Mass Endo!!!!"
"The roots of the tooth the doctor worked on were twisted. The first attempt at the root canal was painful, so the doctor recommended I come back after taking antibiotics and ibprophin. The dentist explained that the drugs would calm the inflammation around the tooth’s nerves. I went back to Western End the next day for the root canal. This time the procedure was painless and easy . Very professional practice and everyone who works there is very kind. I will recommend Western Mass Endo to my friends."
"Dr. Scott is great! Thank you."
"The Dental assistant and Dr. were professional,friendly and felt I was in good hands.Received a REAL root canal today not a knock off from a regular dentist that fail ! Live and learn. Thanks for the wonderful experience at the Dentist. Never thought I would say that."
"My dentist referred me here after a limited exam and poor X-ray in which she identified the wrong tooth as needing a root canal. Dr. Scott took a much better X-ray and performed a more detailed exam that correctly identified a different tooth as the source of the problem and advised against a root canal even though that is his business. He also patiently answered all my questions about the pros and cons of various treatment options."
"The endodontist was very good and kept asking me if everything was okay throughout the process. Both she and her assistant were excellent at explaining what was going on throughout and prior to the root canal, what could go wrong and what the next steps would be. The whole thing was pretty painless, even after the anesthetics wore off! I have no complaints and appreciate the discount given if paying by check."
"Dr. Shapiro was spot on with his diagnosis. A general dentist told me I needed 2 root canals done on perfectly healthy teeth. He diagnosed the problem. Got me on the right track. Thank you! You not only saved me from a wrong diagnosis but also saved me alot of expense. Thank you again."
"I was very nervous to go to the appointment, but Dr Shapiro was awesome. He explained everything to me as he was doing my root canal. I was pleased with everything. Would definitely recommend."
"I was referred to Dr. Scott by my general dentist for two root canals. Many people are nervous at the prospect off needing a root canal, You don’t need to be. The care has been outstanding and, in my experience, much easier and less painful than root canals done by previous general dentists. So far my recovery following the first procedure has been uncomplicated and painless. Highly recommend."
"The staff in the office were friendly, caring and helpful! They were great, i love going into an office and the staff is smiling and friendly!!! Went for a special x-ray like an MRI for teeth! The process was fast, and the staff personal were great! She was so friendly, nice and she explained everything! Thanks everyone!!! 😁👍🏻 I would definitely recommend this office!"
"The staff did a great job of fitting me in so I can have relief from the pain I was in. The Dr. and his team made sure I was very comfortable from the beginning of the procedure to the end."
"Dr. Eric Shapiro is the best!! Thank you! Very professional and fast!"