Patient Reviews
Patient Reviews
At Western Mass Endodontics, we without a doubt understand the value of your dentistβs referral to our facility. Since we are so committed to offering consistently superior oral health care to each patient, we feel confident that you have made the right choice. However, we are aware that actions speak louder than words and know the impact that positive and/or negative feedback can have on a practice. For this reason, we have collected testimonials from multiple platforms, located across the web and compiled them here for your convenience. As you read through the reviews of our past and current patients, we hope that you will feel a sense of ease while realizing that your comfort and health are our primary priorities.
"Highly recommended. I dislike going for dental work. This office,staff and Dr.were great. Everything was explained and all my questions were answered so I could understand. Two thumbs up."
"The office is beautiful the staff is friendly and caring Dr McIntosh is very professional caring friendly I would recommend Dr McIntosh for root canals he's awesome!"
"Did you know root canals dont have to be painful, because I didnβt! Dr. Scott and his team at Western MA Endodontics are a well oiled machine. They took the time to explain everything as they went and were incredible to work with. Ive had 3 root canals elsewhere and this was by far the best experience and was as pleasant as it could have possibly been."
"Did you know root canals dont have to be painful, because I didnβt! Dr. Scott and his team at Western MA Endodontics are a well oiled machine. They took the time to explain everything as they went and were incredible to work with. Ive had 3 root canals elsewhere and this was by far the best experience and was as pleasant as it could have possibly been."
"I was extremely impressed with Dr. Scott. I drove from Albany, NY to have a root canal and it was well worth the trip. He was very professional and the hygienist, Joy was very helpful in explaining any questions I had. the receptionist was very nice and cheerful too. My overall experience was a very positive one and I highly recommend Dr. Scott."
"Iβm beyond pleased with my experience! I was prepared for the worst for knowing I may need a Root canal.... I have had dental work done there before with Dr Scott(whoβs gentle bedside manner is lovelyπand whom retreated a root canal for me last May when imperative dental work was permissible ). π I scheduled my appointment with Beth the office manager(sheβs very experienced and I was impressed that seemed to remember me even with all the patients they provide for) whom helped to ease my fear based projection of worst possible outcomesππππ I entered the office and was greeted by bubbly Ashley....(I met her last May and got reacquainted). I asked her if the consultation fee applied toward the procedure I anticipated....She reminded me that once in a while, a patient may not need additional services π§π§π§π§ I thought it only I could be so fortunate ππππ§π§π§ I knew I was seeing Dr Shapiro (the Doctor whom is known for his commitment and passion for performing complicated dental procedures like root canals).I knew I was in he hands of the Best in the Berkshires πfor Root canals π and things of that nature...I braced myself and thought βOk Sara, itβs unfortunate; you can handle this, COME WHAT MAY, the universe always has your backπππβ Then I was overjoyed after X-rays with Allison and some tapping and cold air tests to learn...I donβt need any additional procedures!πππ I was absolutely ecstatic and felt totally relieved!πππ He advised me to return should it bother me again but he saw no signs of damage or infection to my teeth in that area! Oh the relief that followed was astounding! The high integrity of Dr Shapiro and his diagnosis was truly an amazing moment! π₯³π₯³π₯³ I felt so valued and celebrated not needing this unnecessary dental work! Thank you Beth, Ashley, Allison, Dr Shapiro and all the amazing souls that work together as a team at Western endodontics ! Iβm so grateful for your high integrity and for sparing me unnecessary stress, time and expensesπππ Iβm so grateful and feel deeply supported as a valued patient! You care for so many and dental work can be invoke much anxiety πππ"
"Excellent experience. This was my first root canal. The procedure was explained thoroughly which helped ease my nerves. It was painless! Thank you."
"Was told Monday afternoon Iβd be needing a root canal. Got ahold of the reception first thing Tuesday and I was their first patient on Wednesday. The staff were great, all the equipment was up-to-date, they had me in and out in an hour. Would highly recommend Dr. Shapiro if you need root canal therapy."
"Expert care & wonderful patient consideration. A++."
"Expert care & wonderful patient consideration. A++."
"Dr. Smagalski offers the best care of any dental or medical professional that I have dealt with. He is infinitely patient, has a calming demeanor and affect, and is able to explain procedures in plain terminology, which I found to be reassuring. I would highly recommend this office to anyone who has to undergo oral surgery- there are just so many positives."
"I felt the office folks took every precaution to make everyone as safe as possible from COVID. Everyone was welcoming, and put me at ease. The advice and care I received was most helpful. I would not hesitate to use this practice in the future."
"Had excellent visit. I was seen by Dr. Scott and he provided education and answered all of my questions.office is very clean and well organized."
"Everyone was super friendly, professional and kind. I was very nervous, but the experience was virtually pain free!"
"I felt the office folks took every precaution to make everyone as safe as possible from COVID. Everyone was welcoming, and put me at ease. The advice and care I received was most helpful. I would not hesitate to use this practice in the future."
"Iβm beyond pleased with my experience! I was prepared for the worst for knowing I may need a Root canal.... I have had dental work done there before with Dr Scott(whoβs gentle bedside manner is lovelyπand whom retreated a root canal for me last May when imperative dental work was permissible ). π I scheduled my appointment with Beth the office manager(sheβs very experienced and I was impressed that seemed to remember me even with all the patients they provide for) whom helped to ease my fear based projection of worst possible outcomesππππ I entered the office and was greeted by bubbly Ashley....(I met her last May and got reacquainted). I asked her if the consultation fee applied toward the procedure I anticipated....She reminded me that once in a while, a patient may not need additional services π§π§π§π§ I thought it only I could be so fortunate ππππ§π§π§ I knew I was seeing Dr Shapiro (the Doctor whom is known for his commitment and passion for performing complicated dental procedures like root canals).I knew I was in he hands of the Best in the Berkshires πfor Root canals π and things of that nature...I braced myself and thought βOk Sara, itβs unfortunate; you can handle this, COME WHAT MAY, the universe always has your backπππβ Then I was overjoyed after X-rays with Allison and some tapping and cold air tests to learn...I donβt need any additional procedures!πππ I was absolutely ecstatic and felt totally relieved!πππ He advised me to return should it bother me again but he saw no signs of damage or infection to my teeth in that area! Oh the relief that followed was astounding! The high integrity of Dr Shapiro and his diagnosis was truly an amazing moment! I felt so valued and celebrated not needing this unnecessary dental work! Thank you Beth, Ashley, Allison, Dr Shapiro and all the amazing souls that work together as a team at Western endodontics ! Iβm so grateful for your high integrity and for sparing me unnecessary stress, time and expensesπππ Iβm so grateful and feel deeply supported as a valued patient! You care for so many and dental work can be invoke much anxiety πππ"
"The clinic itself is super clean and neat. Staffs are warm and friendly. Honestly I was so nervous because it is my first time having root canal done. But the procedure was quick and pain free, Dr Scott is excellent! It was a great experienced for me and I highly recommend this place. π"
"Iβm beyond pleased with my experience! I was prepared for the worst for knowing I may need a Root canal.... I have had dental work done there before with Dr Scott(whoβs gentle bedside manner is lovelyπand whom retreated a root canal for me last May when imperative dental work was permissible ). π I scheduled my appointment with Beth the office manager(sheβs very experienced and I was impressed that seemed to remember me even with all the patients they provide for) whom helped to ease my fear based projection of worst possible outcomesππππ I entered the office and was greeted by bubbly Ashley....(I met her last May and got reacquainted). I asked her if the consultation fee applied toward the procedure I anticipated....She reminded me that once in a while, a patient may not need additional services π§π§π§π§ I thought it only I could be so fortunate ππππ§π§π§ I knew I was seeing Dr Shapiro (the Doctor whom is known for his commitment and passion for performing complicated dental procedures like root canals).I knew I was in he hands of the Best in the Berkshires πfor Root canals π and things of that nature...I braced myself and thought βOk Sara, itβs unfortunate; you can handle this, COME WHAT MAY, the universe always has your backπππβ Then I was overjoyed after X-rays with Allison and some tapping and cold air tests to learn...I donβt need any additional procedures!πππ I was absolutely ecstatic and felt totally relieved!πππ He advised me to return should it bother me again but he saw no signs of damage or infection to my teeth in that area! Oh the relief that followed was astounding! The high integrity of Dr Shapiro and his diagnosis was truly an amazing moment! I felt so valued and celebrated not needing this unnecessary dental work! Thank you Beth, Ashley, Allison, Dr Shapiro and all the amazing souls that work together as a team at Western endodontics ! Iβm so grateful for your high integrity and for sparing me unnecessary stress, time and expensesπππ Iβm so grateful and feel deeply supported as a valued patient! You care for so many and dental work can be invoke much anxiety πππ"
"Everyone was super friendly, professional and kind. I was very nervous, but the experience was virtually pain free!"
"Dr Scott provided amazing service and relief to my distressed π« tooth!"
"The clinic itself is super clean and neat. Staffs are warm and friendly. Honestly I was so nervous because it is my first time having root canal done. But the procedure was quick and pain free, Dr Scott is excellent! It was a great experienced for me and I highly recommend this place. π"
"Sensitive and skilled service."
"Staff was extremely professional, knowledgeable and patient focused. I highly recommend Western Mass Endodontics."
"I was nervous about having my first root canal but the staff were extremely kind and answered all of my questions patiently. They all made me feel as comfortable as possible. The procedure itself was surprisingly painless and quicker than I imagined it would be. Highly recommended, if you need a root canal"
"Friendly staff. Nice dr. Explains everything"
"Very professional friendly environment and staff. I had to have a root canal done and Dr. Scott was able to get through a tough narrow canal for me in no time. Thank you Dr. Scott and staff!"
"Even masked due to the pandemic, I could feel the smiles and friendliness of the staff. Dr. Shapiro was kind and concerned with making the experience as pain free as possible."
"Dr. Scott performed my root canal. It was quick and painless. What a relief!"
"Very happy with the attention I received. They explained every procedure to me in detail and were very professional. Cant thank them enough."
"The endodontist was very good and kept asking me if everything was okay throughout the process. Both she and her assistant were excellent at explaining what was going on throughout and prior to the root canal, what could go wrong and what the next steps would be. The whole thing was pretty painless, even after the anesthetics wore off! I have no complaints and appreciate the discount given if paying by check."
"Very friendly and kind. Everyone was smiling and just wanted to help, from the office staff to the endodontist. They all made going to the dentist, which can be dreadful, a pleasant experience."
"I was well taken care of by everyone at this practice especially Dr. Feimster who is competent profession, compassionate and friendly."
"Very professional and efficient. I had to go in during the COVID pandemic for an infected molar. Very clean office. Was in an out in less then an hour. First root canal Iβve ever had to have and it wasnβt awful like I expected. Once numbed it took maybe 30 minutes. Dr. Shapiro was very quick and efficient and even checked in later that day to see how i felt. The VA sent my husband to them about 2 years ago and had a similarly good experience."
"I was very nervous to go to the appointment, but Dr Shapiro was awesome. He explained everything to me as he was doing my root canal. I was pleased with everything. Would definitely recommend."
"Dr. Shapiro was great. He listened to my concerns. Explained everything he was doing as he went. His assistant was great as well. Highly recommend."
"Dr. Shapiro was amazing. After my tooth was finally numb he had my root canal done in 20 minutes! He was kind, informative, and knew what he was doing. His assistant, Deb, was also wonderful with me. I don't wish for another root canal, thank you very much, but if I ever need another one I would not be upset to have to go back to that fantastic mid century modern building full of kind and wonderful people."
"Very fast and they know what their doing"
"Iβve been through a root canal before. Dr. Eric Shapiro and his team were far superior, prepared,expert and up-to-date. The procedure was virtually pleasant and almost painless from start to finish. I would highly recommend this practice."
"The endodontist was very good and kept asking me if everything was okay throughout the process. Both she and her assistant were excellent at explaining what was going on throughout and prior to the root canal, what could go wrong and what the next steps would be. The whole thing was pretty painless, even after the anesthetics wore off! I have no complaints and appreciate the discount given if paying by check."
"I was very nervous to go to the appointment, but Dr Shapiro was awesome. He explained everything to me as he was doing my root canal. I was pleased with everything. Would definitely recommend."
"I was well taken care of by everyone at this practice especially Dr. Feimster who is competent profession, compassionate and friendly."