Patient Reviews
Patient Reviews
At Western Mass Endodontics, we without a doubt understand the value of your dentistâs referral to our facility. Since we are so committed to offering consistently superior oral health care to each patient, we feel confident that you have made the right choice. However, we are aware that actions speak louder than words and know the impact that positive and/or negative feedback can have on a practice. For this reason, we have collected testimonials from multiple platforms, located across the web and compiled them here for your convenience. As you read through the reviews of our past and current patients, we hope that you will feel a sense of ease while realizing that your comfort and health are our primary priorities.
"Dr. Scott was incredibly professional, poised, efficient, friendly, informative, and helpful. I cannot believe that I had absolutely no pain with this root canal (okay ... except for the novocaine shots) ... Tylenol took care of the very minimal discomfort later in the day, but by the next day I was completely ache-free. The entire experience was well beyond what I expected ... I highly recommend Dr. Scott at WME. His assistant was beyond helpful, comforting, and informative. She absolutely made a difference to lessen my angst prior to the procedure. She was fabulous. Thank you to you both ... I am elated that I chose WME, and I am delighted that my experience included you both. Enjoy !"
"Worked super fast, very happy with results."
"Thank you Dr. Odierna fir doing an excellent job with my root canal for my front tooth.Your expertise in working on my teeth made it a pain free, pleasant experience. Your assistant, Debbie was very good also and provided great support to me. Thank you for providing one of the best dental experiences that I ever had. Patient, Kathleen P."
"It was a very pleasant and peaceful atmosphere. Everyone I had the pleasure of interacting with was helpful and knowledgeable. My root canal was as lovely as a root canal can be. đ"
"Dr. Scott is very experienced, and heâs a thoughtful and considerate person. Itâs a pleasure to be his patient."
"I was booked for an appointment last Friday when I was dealing with tooth pain and needing a suspected root canal. They got me in same day, and were wonderful. They made the process of getting a root canal stress free and painless. This is the third time I have had Dr. Odierna and I can not recommend him enough. Very kind and efficient!"
"Dr. Odierna did a great job on my complicated root canal. He's a skilled surgeon who pulled it off without a hitch. A couple of days later I'm feeling virtually no discomfort. Debbie his assistant was also great: a warm, friendly, skilled professional. Dr. O treated her graciously throughout the demanding procedure. Many thanks to both you guys!"
"I was a first time patient in the Hadley office, and I could not write a more glowing review for any professional office I've ever been to. They squeezed me in for an emergency root canal, and I was done four hours after my initial call It was amazing. Further, the employees could not have been nicer, and the doctor was both extremely good at his job, as well as at communicating to me what was going on. I will never use a non-specialist for this work again."
"One of the smoothest procedure I ever had. Lot of changes since the last one done. Thanks Rob."
"One of the smoothest procedure I ever had. Lot of changes since the last one done. Thanks Rob."
"I was extremely pleased with my experience at the Hadley office. They were able to fit me into their schedule on a very busy day since I was in pain and needed a root canal. Dr. Odierna was funny, gentle and explained everything thoroughly. The procedure was pain free and even the dreaded novocaine needle wasn't bad. Dr. Odierna's assistant, Millie was the best! They did a fantastic job!"
"I was extremely pleased with my experience at the Hadley office. They were able to fit me into their schedule on a very busy day since I was in pain and needed a root canal. Dr. Odierna was funny, gentle and explained everything thoroughly. The procedure was pain free and even the dreaded novocaine needle wasn't bad. Dr. Odierna's assistant, Millie was the best! They did a fantastic job!"
"They fit me in very promptly for which I was grateful. Then Milly took me under her wing and Dr Thompson did the hard part! Thanks you guys saved my tooth and I was able to avoid lot of extra trouble. Good work!"
"They fit me in very promptly for which I was grateful. Then Milly took me under her wing and Dr Thompson did the hard part! Thanks you guys saved my tooth and I was able to avoid lot of extra trouble. Good work!"
"I was apprehensive about having a root canal. But I was pleasantly surprised with the painless procedure. After the initial Novocain, I had no further discomfort. I didnât even have pain afterwards! Thanks for the excellent experience!"
"I was apprehensive about having a root canal. But I was pleasantly surprised with the painless procedure. After the initial Novocain, I had no further discomfort. I didnât even have pain afterwards! Thanks for the excellent experience!"
"I was anticipating a painful root canal and it quite the opposite. Thee hygienist was fabulous and put me at ease and Dr. Scott gets đđ I was happily surprised at how easy and pain free it was."
"I was anticipating a painful root canal and it quite the opposite. Thee hygienist was fabulous and put me at ease and Dr. Scott gets đđ I was happily surprised at how easy and pain free it was."
"I had a difficult tooth canal, both because it was calcified and did not go straight up the tooth, but rather veered off to the side before reaching the top. This caused my dentist to stop the procedure halfway through and refer me to an endodontist. Dr. Scott completed the root canal with ease and he also had a great disposition and bedside manner. The assistant (Millie) was a delight and kept me chatting during the interim wait periods to keep me at ease. I'm very pleased and will absolutely return to Western Mass Endodontics in the future should the need arise."
"I had a difficult tooth canal, both because it was calcified and did not go straight up the tooth, but rather veered off to the side before reaching the top. This caused my dentist to stop the procedure halfway through and refer me to an endodontist. Dr. Scott completed the root canal with ease and he also had a great disposition and bedside manner. The assistant (Millie) was a delight and kept me chatting during the interim wait periods to keep me at ease. I'm very pleased and will absolutely return to Western Mass Endodontics in the future should the need arise."
"Two months to bill to Blue Cross?????"
"My experience with Dr. Scott and the entire team was as pleasant as getting a root canal can be. From the greeting at the door where meticulous COVID precautions are taken, to the procedure itself, I was made very comfortable. Dr. Scott and his assistant were very patient, answering all my questions and explaining every step he was taking. I recommend Dr. Scott wholeheartedly! Thank you, Dr. Scott, for your job very well done!"
"The doctor i met his friendly he let i feel comfortable"
"Doctor Scott was awesome, the team is great and very clean office"
"I needed emergency treatment and my dentist is in Avon CT. Arrangements were made and doctor Scott saw me the same day and treated me the next day. A seedless procedure!"
"The cost is high but the work was done competently, I was treated well and felt very little pain or discomfort during the procedure. Dr. Scott is highly recommended."
"Dr Odierna listens well, is thorough, caring and very skilled. This is the second time that I needed his professional expertise. I am grateful to him."
"The cost is high but the work was done competently, I was treated well and felt very little pain or discomfort during the procedure. Dr. Scott is highly recommended."
"This office is very assuring in their practice & performs excellent work."
"I needed emergency treatment and my dentist is in Avon CT. Arrangements were made and doctor Scott saw me the same day and treated me the next day. A seedless procedure!"
"Every one at the office was very professional and caring. I am not happy about having a root canal but when I do, Western Mass Endodontics is the place I will go."
"I went in for a root canal. I've always heard horror stories about the procedure but those fears were laid to rest. The only "pain" i felt the entire time was when my tooth was checked for cold sensitivity. And by that i mean there was no pain whatsoever. Also, as somebody with bad anxiety, i found the professionalism and reassurance by the Dr and his assistant very calming. Dr. Scott performed the procedure the best as I could have hoped and if i ever need endo work done again i will make it my priority to get in to be treated by Dr. Scott."
"Everyone there is extremely pleasant and professional."
"Dr. Scott is the man: super friendly, explained everything well and is someone you can trust! Will be going to him moving forward for any root canal needs!"
"Very impressed with the doctor and staff. Office was extremely clean and sanitary. Returning next week for treatment."
"I had a difficult root canal that my dentist doubted could even be done. Dr Scott was wonderful and was able to do a very challenging procedure, saving me from having to have an implant. I am grateful!"
"Dr. Odierna and his staff were warm and welcoming, courteous yet professional. They made me feel comfortable and explained each step of the process for my root canal. They followed strict COVID protocols so I had no worries in that regard. I highly recommend Western Mass Endodontics."
"Excellent care, thorough explanation of the procedure, super sanitized. Truly professionals with personal touch. Extremely pleased."
"I have been to several offices for Western Mass Endodontist and have been very happy with all of them. The staff at the Hadley office however may have been the nicest. I called in the morning with a dental emergency and they were nice enough to squeeze me in. When I got there it became clear from talking to the receptionist and hygienist that they were scheduled all day with patients and yet in no way made me feel bad about having to squeeze in; possibly taking up some of their break time. Everyone was super friendly and helpful. My day was a bit of a whirlwind due to issues I was having, but the staff along with Dr. Odierna kept me calm and reassured me everything was going to be fine, and it was. While I hope I do not need more dental work in the future, if I do, it I would be going back there!"
"It was my first root canal. I was nervous at first but it went very smoothly. Dr. Greg did a fantastic job. Thank you!"
"Sparkley clean. Super friendly. On point! I'd definitely recommend."
"Very effective and professional, did the job quick and as painless as possible, the staff is fantastic and Dr Scott is one of a kind!"
"Very nice and organized staff. Dr. Scott was awesome."
"Very professional and friendly; made my experience as smooth sailing as possible."
"Very friendly & made me feel comfortable. Well done"
"The roots of the tooth the doctor worked on were twisted. The first attempt at the root canal was painful, so the doctor recommended I come back after taking antibiotics and ibprophin. The dentist explained that the drugs would calm the inflammation around the toothâs nerves. I went back to Western End the next day for the root canal. This time the procedure was painless and easy . Very professional practice and everyone who works there is very kind. I will recommend Western Mass Endo to my friends."
"Dr. Scott and his assistant were absolutely awesome!!! They were very ontop of everything and they made sure any pain that I had was immediately addressed!! I would recommend him to everyone I know. Thank you so much for the amazing job you guys did!!! Wish i could give 10 stars!!!"
"Start to finish, from front end, to hygienist to Dr. Scott, cannot say enough good things about the time they all took to explain everything (insurance, cost, procedure options, what to expect). Not to mention providing an almost entirely painless root canal (which seems unheard of) Highly recommend, without reservation. Fingers crossed I won't need additional dental work, but if I do, this is where I'll be going."
"Dr. Scott put me at ease after some recent not-so-great dental experiences. He asked several times how I was, offering a break at one point. I felt safe and the root canal went great!"
"Friendly, pleasant, competent staff and Dr. Bontempi is a pleasure to visit and I always trust his capable work. He goes the extra mile to make you comfortable and gain your trust."
"Very friendly and warm staff."
"Need a. root canal? This is the place. Polite, super fast, extremely efficient."
"Dr. Scott and staff made this a relatively pleasant experience, even though it was a root canal!"
"Very effective and professional, did the job quick and as painless as possible, the staff is fantastic and Dr Scott is one of a kind!"
"One of the best dental office experiences ever. First rate care and professional, friendly staff. Thank you."
"It was my first root canal. I was nervous at first but it went very smoothly. Dr. Greg did a fantastic job. Thank you!"
"Never having had a root canal before, I was somewhat dreading it. To my delight, it was much easier than I imagined it would be; not much different from getting a filling. And after the first dose of ibuprofen at the office, I didnât have to take any more because I had no pain at all, not even a dull ache. All in all, a pleasant experience!"
"He said it wouldnât hurt, and it didnât!!!! Very professional and personable. The whole visit was friendly, they tried their best to get me to relax. His dental assistant and him worked together wonderfully."
"Very professional and comforting about doing a root canal didn't feel anything I was nervous about the situation but Dr. assured me I wouldn't feel it so 1hr 15min later done GREAT JOB."
"My experience with Dr. Scott has been exceptional. I've had a lot of bad experiences growing up with dentists and am therefore skeptical when I have to go to a dentist, Dr. Scott has changed my view and lessened my fear of going to a dentist. He interacts with you, and is gentle with the dental procedures he is engaged in."
"Friendly, pleasant, competent staff and Dr. Bontempi is a pleasure to visit and I always trust his capable work. He goes the extra mile to make you comfortable and gain your trust."
"My experience with Dr. Scott has been exceptional. I've had a lot of bad experiences growing up with dentists and am therefore skeptical when I have to go to a dentist, Dr. Scott has changed my view and lessened my fear of going to a dentist. He interacts with you, and is gentle with the dental procedures he is engaged in."
"It was my first root canal. I was nervous at first but it went very smoothly. Dr. Greg did a fantastic job. Thank you!"
"The roots of the tooth the doctor worked on were twisted. The first attempt at the root canal was painful, so the doctor recommended I come back after taking antibiotics and ibprophin. The dentist explained that the drugs would calm the inflammation around the toothâs nerves. I went back to Western End the next day for the root canal. This time the procedure was painless and easy . Very professional practice and everyone who works there is very kind. I will recommend Western Mass Endo to my friends."
"One of the best dental office experiences ever. First rate care and professional, friendly staff. Thank you."
"Professional, courteous and knowledgeable. Root canals are not cheap in general, so you might as well get them done where they know what they're doing. I highly recommend these guys!"