Patient Reviews
Patient Reviews
At Western Mass Endodontics, we without a doubt understand the value of your dentist’s referral to our facility. Since we are so committed to offering consistently superior oral health care to each patient, we feel confident that you have made the right choice. However, we are aware that actions speak louder than words and know the impact that positive and/or negative feedback can have on a practice. For this reason, we have collected testimonials from multiple platforms, located across the web and compiled them here for your convenience. As you read through the reviews of our past and current patients, we hope that you will feel a sense of ease while realizing that your comfort and health are our primary priorities.
"This entire office is phenomenal. All the staff that I engaged with from start to finish were pleasant and so helpful, and Dr. Shapiro was absolutely amazing, informative, and positive. As someone who works in healthcare and someone very afraid of the dentist, I deeply appreciated being informed every step of the way; and the delicacy and care that I was handled with- really hard to come by these days especially in dental care. I had a root canal, didn’t feel a single thing, barely felt the numbing needle. He just might be a magician 🪄 thank you Dr. S & team!"
"This entire office is phenomenal. All the staff that I engaged with from start to finish were pleasant and so helpful, and Dr. Shapiro was absolutely amazing, informative, and positive. As someone who works in healthcare and someone very afraid of the dentist, I deeply appreciated being informed every step of the way; and the delicacy and care that I was handled with- really hard to come by these days especially in dental care. I had a root canal, didn’t feel a single thing, barely felt the numbing needle. He just might be a magician thank you Dr. S & team!"
"I went in for a root canal. I was in and out of that place so fast. Painless. I’ve had small cavities take longer."
"Dr Eric Shapiro performed a root canal and I was completely satisfied and totally impressed with not only the results but the entire staff at the facility. The surprise was an 8pm text from the Doctor inquiring about how my tooth felt and my well-being. My honest answer was, the tooth felt like it never had a root canal, there were no after procedure issues at all. I highly recommend Dr Shapiro and his staff as the " Go to solution for all your immediate endodontic needs.""
"Everyone was so nice and professional. The offices were also very clean. Dr Shapiro was so nice and kept checking how I was doing during the procedure. I would recommend them to anyone needing dental treatment."
"I was there for 2 root canals. The front staff were very nice. I was nice to see humans and not machines to sign it. I was seen by Dr. Shapiro. He was excellent. Made me feel confident with regards to his skills. He let me know when the injections were going to hurt. It still hurt but I had time to prepare. Checked on how I was doing during the procedure. His assistant did the same. A person can't ask for better professionals. If need to have something done, that is the place to go."
"first time having a root canal done.greeted with a smile when I came into office to check in.ERIN DR SHAPIROS assistant came and got me from waiting area.erin was very professional through out procedure.she answered questions I had while waiting for the DR.DR SHAPIRO was great,made me feel very comfortable about procedure.before I knew it root canal was done.if I had to have another at some point I would go back to WESTERN MASS ENDO AGAIN."
"Over the years I've had numerous dental procedures, Dr. Shapiro and his staff were outstanding."
"Mr. Shapiro and staff was great I was taken in for an emergency root canal on two teeth today the procedure was prepped and performed within an hour and went absolutely perfect couldn't have gone better"
"Dr. Shapiro and his team were very kind and concerned that I was most comfortable. Dr. Shapiro explained the process and answered all questions asked."
"Absolutely impressed with the efficiency and team work . Had a root canal and it was the quickest iv’e ever had . From novacaine to root canal finish was 1/2 hour and post x-rays showed success . Dr. Shapiro and his assistant were amazing . Highly recommend. I was stressed going in thinking it would be an hour or better. They have truly nailed down a great process in doing this as experts !!"
"Absolutely impressed with the efficiency and team work . Had a root canal and it was the quickest iv’e ever had . From novacaine to root canal finish was 1/2 hour and post x-rays showed success . Dr. Shapiro and his assistant were amazing . Highly recommend. I was stressed going in thinking it would be an hour or better. They have truly nailed down a great process in doing this as experts !!"
"The staff is excellent and Dr Shapiro was amazing! Came in without an appointment in pain and he fixed my tooth and I didn’t feel anything!"
"ERIC SHAPIRO, D.D.S. and Staff saved my tooth! They where professional and compassion toward me. I wish I could remember the name of the fine young women who assisted the Doctor, but they were a fine team. I am so thankful to both of them."
"Very friendly staff and Dr Shapiro was great. Let me know everything that he was doing while operating in my mouth. Very smooth manner and the assistant was great as well."
"I had an exceptional experience with Dr. Shapiro and his team. Despite my anxiety and the short notice, he was able to perform a root canal within an hour of my call. Dr. Shapiro and his staff were incredibly kind and compassionate, making me feel heard and understood. The office atmosphere is welcoming and professional. I’m so grateful for the referral and couldn’t be happier with the care I received. Highly recommend!"
"I was referred here by my dentist for a root canal. Dr. Shapiro made the experience painless and over in 40 minutes. He explained what to expect before, during and after. Highly recommend WME"
"I walked into the office terrified that I would lose my tooth. Dr. Shapiro had X-rays taken and performed some tests needed to find out the reason for my pain. He then stated I would need a root canal and performed it right then and there. Thank you so much for fitting me in as an emergency."
"Dr. Shapiro and his staff were amazing! Walked me through the process. Dr. Shapiro even did a follow-up text to see how I was doing!"
"Outstanding Care I was seen for an emergency root canal in pain that was off the charts. The front office was kind and explained everything very clearly regarding my procedure and insurance. Dr. Shapiro and his assistant were compassionate, patient and professional. This team made my dental emergency so much more tolerable. A huge thank you to all!"
"Today I had my first experience with Dr Shapiro and his staff. I can’t say enough about them. They are caring, calming, professional and work together like a well oiled machine. If you need a root canal go see them. You’ll have the best experience possible!!"
"Best root canal I've ever had!! Absolutely no pain during and after. If I ever need another root canal I will definitely go back there"
"Eric and his staff were 100% professional. This was my second Root Canal at this location in 10 years. If you are an adult who can stomach having a Root Canal.. this is the place to have it done."
"Excellent service, Drs and care. Fast, relatively painless and pleasant."
"I was referred here by my dentist for a root canal on one of the crowns that he had just placed. For 2 weeks, I was in pain 24/7 after getting my crowns, and it was a nightmare. I met Dr. Shapiro that same day I was referred, and he tested my teeth to try to see which one it was that was bothering me. I unfortunately was having pain in both and my dental benefit was already mostly used on the crowns, which means I was paying out of pocket for the root canal, with no credit card to help. I wasn't able to pay for 2 and was going to have 1 pulled instead. He helped me out big time and I will never forget his kindness. From the first visit, to the last, he was so caring and professional. Even during the process, he would ask me if I was doing ok and made sure I was comfortable. Two root canals, and I was in and out in about an hour. I was in shock. I highly recommend him and his staff. I am looking forward to being pain free and will be forever grateful to Dr. Shapiro. There's a reason they have almost 5 stars!"
"Absolutely a phenomenal experience. Dr. Shapiro is great and his team is too. Thanks so much for helping me out!"
"Dr. Shapiro and the whole team are wonderful! From billing to core build-up, totally painless. I got my chompers back, baby! 😬"
"Very good experience. Professional, concerned with comfort during procedure and fast."
"Today was rough….. root canal. Dr. Shapiro was amazing. He was so patient, caring. I would recommend him to anyone 👍 thank you 😊"
"Dr. Shapiro‘s care was outstanding in every way. He is clearly a highly competent and experienced endodontost. The care was efficient, highly professional, and in every way superb. He had excellent communication skills at every step of the way."
"Can't recommend Dr. Shapiro enough! As close to painless dentistry as you could hope for. Plus he cared enough to text me afterwards to see how I was doing."
"Went for an emergency root canal. All staff were kind and empathetic. They have the rare quality of listening to and believing patients instead of dismissing their experience or pain as "just dental anxiety." The actual procedure was quick and painless and I had barely any pain afterwards. The doctor texted me in the evening to see if I was OK! Would recommend this place to anyone who is caught in a bad dental cycle and needs a good experience."
"My experience at Western Mass Endodontics was excellent. I would recommend this practice and Dr Shapiro without reservation."
"I can’t say enough good things about Dr. Shapiro and his staff. He was very friendly, comforting and honest. Everyone in the office was pretty laid back and I have to say that really sets the tone when you are going in for what is usually a painful procedure. There is something to be said about “white coat syndrome”, and I found it helpful that he wasn’t dressed like that. Later that afternoon he even text me to check in and see how I was doing. That says a lot!! I would 1000% go back to him and would recommend him to anyone. Thank you to my dentist, Dr. Brie Gresh for the referral!!"
"I hardly ever leave reviews, but I can’t say enough good things about this office. Quick and to the point, while also being kind and personal and caring. Actually made me like getting a root canal! Would absolutely recommend. ❤️"
"I recently had a root canal performed on my upper teeth by Dr. Eric, and I couldn't be more satisfied. His professionalism, exceptional technique, and extensive experience were evident throughout the procedure. What impressed me most was the care he took to ensure a pain-free experience. Dr. Eric's expertise made the process smooth and comfortable. I highly recommend him for anyone seeking dental care; his skill and dedication truly set him apart ❤️."
"I had the privilege of visiting Western Mass Endo in West Springfield for a root canal consult. I was hoping to find out that I needed a root canal, and then be scheduled before the end of the year. Boy was I surprised that I was able to do it all in one visit. I guess it did not give me time to back out. I couldn't be more thrilled with the exceptional care and expertise I received. Dr. Shapiro and the entire staff at the clinic were not only welcoming and compassionate but also highly professional. I was sent to Dr. Shapiro because I am currently being treated for cancer, and there were some concerns on my dentists' part due to some of my treatments. Dr. Shapiro put me at ease that there was nothing to worry about and ensured that all my questions and concerns were addressed promptly. When it came time for the root canal procedure, Dr. Shapiro's competence was evident. He explained the entire process in a clear and understandable manner, alleviating any apprehensions I had. (which were many) Throughout the procedure, he constantly checked in with me to ensure I was comfortable and pain-free, which I greatly appreciated. The root canal was done with precision, and I was done in less than an hour. Dr. Shapiro made the entire process as smooth and stress-free as possible. He even followed up with me later that day to make sure everything was good. I was very surprised that he did that, and it felt good that he cared. You will be in good hands with Dr. Shapiro and his staff."
"Excellent experience, Doctor, and staff."
"I recently had the privilege of visiting Western Mass Endo in West Springfield for a root canal procedure, and I couldn't be more thrilled with the exceptional care and expertise I received. From start to finish, my experience was nothing short of outstanding, and I am delighted to share my glowing review. Dr. Shapiro and the entire staff at the clinic were not only welcoming and compassionate but also highly professional. The moment I walked through the door, I was greeted with a warm smile and made to feel at ease. The waiting area was clean and comfortable, and the staff provided excellent customer service, ensuring that all my questions and concerns were addressed promptly. When it came time for the root canal procedure, Dr. Shapiro's competence was evident. His knowledge and skill in this field are truly impressive. He explained the entire process in a clear and understandable manner, alleviating any apprehensions I had. Throughout the procedure, he constantly checked in with me to ensure I was comfortable and pain-free, which I greatly appreciated. What truly sets Dr. Shapiro apart is his attention to detail and commitment to excellence. The root canal was executed with precision, and I experienced minimal discomfort during and after the procedure. Dr. Shapiro's gentle touch and steady hand were evident throughout, making the entire process as smooth and stress-free as possible. He even followed up with me later that day and the next day to make sure everything was feeling good and that my recovery was on track. I also want to express my deep appreciation for Dr. Shapiro’s incredible dental assistants, Erin and Rachel, who played a crucial role in my positive experience. They were not only proficient in their tasks but also incredibly kind and attentive. From assisting Dr. Shapiro during the procedure to providing reassurance and answering my questions, their support was invaluable. Their friendly and compassionate demeanor helped alleviate any anxiety I had, making me feel like I was in the best possible hands. In conclusion, I can't praise Dr. Shapiro and his team enough for their outstanding service. Not only did they save my tooth with a successful root canal, but they also made the entire experience as pleasant as possible. If you're in need of a root canal, I wholeheartedly recommend Dr. Shapiro. You'll be in the hands of a dedicated and skilled professional who truly cares about your well-being and oral health. Thank you, Dr. Shapiro, for your exceptional work and commitment to your patients!"
"I had a root canal yesterday with Dr. Eric Shapiro. It was painless, swift, and efficient -- nothing like the root canal I had 15 years ago! I highly recommend Dr. Shapiro and this practice."
"Very pleased with the office staff and Dr. Shapiro. Was nervous about my root canal but it was done quickly and efficiently. Highly recommend!"
"From the reception staff, to the nurse and doctor, everyone I encountered was incredibly kind and helpful. They made sure I understood the procedure (as much as I wanted to know!) and kept me comfortable the whole way through. I would absolutely recommend to family and friends."
"Excellent care. Dr Eric Shapiro and his team squeezed me in for an emergency root canal. Painless, fast and very reasonable co pay!"
"I have nothing but good things to say about this office and the people that work there. I needed a root canal and they were able to get me in immediately! The follow up care was also amazing!"
"Office staff is extremely professional. Doctor Shapiro has a really pleasant and caring way to approach the patients and made me feel very very comfortable. I got the impression that thy take absolutly every measure to make sure all is sanitized and orderly. My experience was wonderful and i would recommend them 100%"
"I had a root canal with Dr Shapiro today. He and his staff are very professional and knowledgeable. The office was clean, staff was friendly, my tooth came out great! I came to this office 6 years earlier for another tooth for a root canal. Same result excellent work. Highly recommended. Thank you!"
"I cannot tell you how amazing Western Mass Endodontics is. I needed a root canal and got same day service. Dr. Shapiro was so nice. The entire experience was great."
"Efficient office, kind and friendly staff. I had a 2:30 appointment and I left by 3:30 after a root canal. Wonderful experience. Not to even mention Dr. Shapiro!!!"
"Everyone there treated me with such compassion for the pain I was in. They even got me in earlier than expected , and when I arrived they again showed compassion and worked quickly to resolve my issue. Had a root canal and felt in good hands the whole time. Thank you all for your professionalism and care!"
"I never usually write reviews but Dr. Shapiro absolutely deserves 1000 stars! He is kind, understanding and professional. The list could go on for ever! I called today because I was in excruciating pain like up all night. And another office wanted to make me wait until the end of august. I know they’re very busy. So on a whim I decided to call western endo and holy smokes! From being able to get me in for an emergent visit to the incredible caring staff I am beyond impressed. Maura(receptionist)was so kind and understanding and I felt so deserving of the care I received today. I for sure hope I don’t need another root canal but I will for sure be coming here if the need ever arises again❤️"
"Great experience! Dr. Shapiro’s entire team from the first phone call to the actual root canal and follow up by Dr. Shapiro himself was professional, caring, making you feel comfortable ever step of the way! Thanks to the entire staff for your dedication! Christine"
"EVERYTHING WENT PERFECT WITH DR. SHAPIRO AND HIS STAFF."
"I just want to say that this was one of the best dental experiences I've had. The wait time was very minimal, I was able to get in, get my X-Rays done, have a scan done of the area, and have the Root canal performed very quickly. Dr. Shapiro was thorough with his explanations of what he was doing and kept all pain to an absolute minimum. Although dental work is not fun WME made it a lot more bearable. Also Dr Shapiro provided a follow up the next day to make sure the tooth was feeling good. Truly an amazing organization."
"I got right in for an emergency visit even though I had never been there before. The entire staff was extremely welcoming and very helpful. Dr. Shapiro was amazing. He did my emergency root canal so quickly and I did not feel a thing. My whole experience was a 10 out of 10."
"Dr. Schapiro was amazing! I have really bad dental anxiety and this was my first root canal ever but he made the process quick, painless and comfortable! He followed up with me the next morning to check in. I definitely recommend their office!"
"I was very impressed with Dr Shapiro who performed a root canal today. He took the time to explain the entire procedure while performing the procedure. I would give him an A+"
"Definitely recommend Dr Shapiro and the staff. Professional and pleasant group. Have received excellent care."
"Exceptional job fixing a damaged tooth. The office was able to squeeze in my root canal before my vacation, with no hesitation. The staff was welcoming professional and clearly very good at what they do. Office is beautiful, bright and stocked with modern equipment. I have had two root canals in the past from a hockey injury, so was concerned about the amount of pain I might have to stick out. That said, Dr. Shapiro and his team made me feel completely comfortable and confident in the process from the second I was in the chair. I felt nothing. If I ever have to get work done like this in the future I will absolutely be back. The team at Western Mass Endo is as refined as they come. I can’t thank them enough. If you need a root canal, these are your people. -Tim"
"Dr Shapiro did an excellent job performing a root canal and eliminating my tooth pain, I had comfort quickly. The staff was great getting me in as it became to get relief. I will highly recommend Western Mass Endo and Dr Shapiro."
"I was referred to Western Mass Endodontics by my dentist after waking up Monday morning in excruciating pain and my right side swollen. I was astounded when they were able to see me the same day. I was assisted by Dr. Shapiro - very kind, informative, and professional. The root canal was incredibly quick and painless. Dr. Shapiro even checked in with me later that day to see how I was. Very impressive client care."
"One of my best dental experiences! Everyone was super caring and kind. Scheduling was a breeze and the procedure was even easier. Eric even checked in later that day to make sure the recovery was smooth. Exceptional service!"
"Doctor Shapiro is very kind honest caring and makes sure your doing well even once you get home"
"Above, and beyond expectations!"
"This place is awesome! Everyone from the receptionist to Eric, made me feel safe and very well taken care of!"
"Dr Shapiro did a root canal on a heavily filled tooth with a crown in less than 30 minutes !!! Another dentist said it could not be done while I had a small, bubble abscess. He also followed up with texts to check my condition. Fantastic!"
"Excellent service. Did a great job."
"Went in with tooth pain that needed a root canal. After a quick exam, they got me sorted right away. Was totally painless and nothing like you would expect. I was in and out in like 40 minutes and my tooth felt great afterward. Great staff and as great an experience as one could have to get your tooth drilled."
"Friendly, great service from everyone."
"Best dentist ever went and amazing service done by dr Eric which I highly recommend to anyone West Springfield location went to schedule an appointment and job was done within few hrs thank you so much best place to go and thank you dr Eric!!!!"
"From first contact by phone, to office consult, to work completed: the office staff (Erin and Shannon), dental assistant Rachel, and Dr. Eric Shapiro, were professional and focused, addressed every concern, answered every question, put me at ease, and treated me with kindness and respect. As with most people, I am very anxious about dental procedures. My fears were acknowledged and accommodations were made as was possible; I felt safe and cared for. This was the best endodontic experience I've had by far -- pain free, efficient, and it took much less time than I thought it would. I highly recommend Dr. Shapiro at Western Mass Endo in West Springfield."
"First time to their office. Had a root canal done. Dr Shapiro and staff were great during the entire procedure."
"Fast, friendly, and great work as I needed an emergency root canal completed! Very professional and 100% satisfied with the work! Thank you..."
"I highly recommend western mass endo. Very professional, efficient, kind and pain free. I've had a few root canals and this was by far the best experience I've had. I want to thank Dr. Shapiro, Rachel and the rest of the staff for a great experience."
"I had an appointment at Western Mass Endodontics in September.Unfortunately my tooth got infected and the pain was excruciating.I called there and they took me in within 2 hours.The staff and the doctor were Awesome! They took me right in the room and the doctor relieved my pain within minutes of sitting in the chair.He did my root canal in like an hour.This doctor is the best,and his entire staff are very caring as well. If you are in need of a root canal ,this is the place to go .I highly recommend them.Im hoping to not have to return lol,but if I have to I will. Leslie P"
"Very good. Caring staff. They saved my tooth. Fast and almost no pain during or after procedure."
"Office space was clean and typical Dr office style. Staff was welcoming and friendly. Dr was very attentive and focused on the work that was being done. Next day and the result seems to be good. Limited pain."
"Dr Eric Shapiro is a highly competent DDS who takes the time to find out the root of the problem and fixes it using what seem to be the latest in dental tech. I felt well taken care of by the very courteous staff as well."
"Dr. Shapiro and his team were so welcoming and amazing. Great job on my root canal treatment."
"Great staff. A surprisingly painless root canal. Who knew!"
"Painless, fast and decent people. Awesome (for a root canal)"
"When I called to schedule a root canal after my dentist’s recommendation, I was given a next day appointment because I was in pain. The entire procedure was almost painless except for the Novocain, which was momentarily a big pinch then done. I was impressed with every member of the team, especially Dr. Shapiro, who explained everything he was doing and treated me with kindness and professionalism. We were finished in an hour and now, 7 hours later, I can truthfully report that I have not experienced pain of any kind. I urge anyone dreading this procedure to not wait. Thank you, Western Mass Endo!"
"I just got a root canal from Dr Shapiro and he redefines the dental experience! From the professionalism and efficiency of his staff to his relaxed, confident “chairside” manor, this was easily the most pleasant dental experience I’ve ever had (and I’ve had plenty!). We’ll done Doc!"
"I just got a root canal from Dr Shapiro and he redefines the dental experience! From the professionalism and efficiency of his staff to his relaxed, confident “chairside” manor, this was easily the most pleasant dental experience I’ve ever had (and I’ve had plenty!). We’ll done Doc!"
"I had work done by Eric Shapiro and he and the staff were thorough and professional. Each step of the way I was checked in on to ensure my comfort as well as understanding. Thank you to such wonderful team! Highly recommended."
"I had work done by Eric Shapiro and he and the staff were thorough and professional. Each step of the way I was checked in on to ensure my comfort as well as understanding. Thank you to such wonderful team! Highly recommended."
"I cannot rate this office highly enough for the kindness and compassion they showed me today. Every single staff member made my visit go as smoothly as possible. I anticipated far more pain during my root canal, and I was shocked when the doctor said we were finished. Because of them I’ll finally be able to sleep tonight. I cannot thank them enough. 💜"
"I saw Eric Shapiro, DDS for my first root canal today. I am extremely anxious about any dental experiences, but I felt more than comfortable in their office. He and everyone else I interacted with were accommodating, friendly, and I felt comfortable throughout the entire process. 10/10 would recommend to anyone, especially those with any dental fear or anxiety."
"Dr. Shapiro and his dental assistant were very calming and informative during the process. Step by step, they let me know what was going to happen and what to expect. The follow up was unexpected and very appreciated! Very professional."
"So grateful for the quality and efficiency of work here. Great management and leadership, highly reccomend!"
"My 15 yr. old grandson needed a root canal done and Western Mass Endodontics was the referral his local dentist gave us. Eric Shapiro was the Endodontist that performed the root canal. We can't say enough good things about the Dr. and the staff. It was amazing from start to finish and even a call from Dr. Shapiro hours after the procedure to see how my grandson was doing. His mother was beyond satisfied.....A++++++++"
"My 15 yr. old grandson needed a root canal done and Western Mass Endodontics was the referral his local dentist gave us. Eric Shapiro was the Endodontist that performed the root canal. We can't say enough good things about the Dr. and the staff. It was amazing from start to finish and even a call from Dr. Shapiro hours after the procedure to see how my grandson was doing. His mother was beyond satisfied.....A++++++++"
"Thank you for a wonderful and painless experience in receiving my first root canal! The work that was done was awesome and the atmosphere was pleasant. I would highly recommend your services to family and friends. Western Mass Endo of Longmeadow provides professional care and service that is the best in Western Massachusetts. Great place for quality dental care! Thank you !"
"Dr. Shapiro and Michelle were amazing. They were professional yet friendly & very comforting! My route canal was done quickly, efficiently, and totally pain free! He & his staff truly care about their patients. Not to mention he saw me on an emergency basis. I truly appreciate him!"
"Thank you for a wonderful and painless experience in receiving my first root canal! The work that was done was awesome and the atmosphere was pleasant. I would highly recommend your services to family and friends. Western Mass Endo of Longmeadow provides professional care and service that is the best in Western Massachusetts. Great place for quality dental care! Thank you !"
"So grateful for the quality and efficiency of work here. Great management and leadership, highly reccomend!"
"Dr Eric Shapiro fit me into his busy schedule within 24 hours of my call, as I was experiencing tooth pain. The root canal was scheduled and including diagnosis, assistant's prep, the root canal procedure and concluding insurance work...30 minutes total. I cannot speak highly enough about the professionalism and the caring, easy going nature of doctors and staff at Western Mass Endo. Over the years, I have had interactions with four of the doctors and members of the staff, all have been exceptional. I am indeed grateful."
"Dr. Shapiro and Michelle were amazing. They were professional yet friendly & very comforting! My route canal was done quickly, efficiently, and totally pain free! He & his staff truly care about their patients. Not to mention he saw me on an emergency basis. I truly appreciate him!"
"Dr Eric Shapiro fit me into his busy schedule within 24 hours of my call, as I was experiencing tooth pain. The root canal was scheduled and including diagnosis, assistant's prep, the root canal procedure and concluding insurance work...30 minutes total. I cannot speak highly enough about the professionalism and the caring, easy going nature of doctors and staff at Western Mass Endo. Over the years, I have had interactions with four of the doctors and members of the staff, all have been exceptional. I am indeed grateful."
"Gentle , Fast, pain free , emergency root canal ! Staff very Helpful & Friendly! Big Thank You to Dr Shapiro 🤗"
"Dr. Shapiro and his team are true professionals. They make an unpleasant problem disappear with ease!"
"Gentle , Fast, pain free , emergency root canal ! Staff very Helpful & Friendly! Big Thank You to Dr Shapiro 🤗"
"Dr. Shapiro is awesome. He explained each step before he did it. They have an x-ray scanner that uses less radiation, and produces a 3-D image with higher resolution than is possible with a typical "bite-wing" x-ray. You stand up, stand still, and the scanner rotates around your head. Totally painless! You will need to take a day off from work to allow your body to begin healing. 2 days might be better. If that tooth can be saved, Western Mass Endo will save it!"
"Dr. Shapiro was very friendly and thorough, explained everything in detail. Consistently checking in to ensure there was no pain or discomfort. Staff was extremely friendly."
"I walked in unknowing, a bit in fear Well really scared!!! From entry to exit the experience was filled with knowledge, professionalism and a Doctor & assistant who truly wanted me to understand the process, walked me through as the procedure continued, explained what to expect including the after care …. And … I got a text asking me how it was going ! Believe me a root canal is something frightening however with the practice, the people and my doctor Dr Eric Shapiro … I pleased to announce A JOY 🦷 ( if one needs a root canal that is 😂) Thank you !!!"
"I would recommend WMEndo over and over! It was a clean, professional, and top notch experience. I needed care and was able to get in at one of the offices a little further away but it was the next day which was great. The front desk staff was courteous, had papers for me to fill out with one on COVID, and they have air purifiers that kill viruses. They took me in for a consult, did the procedure, and I was on my way within 30-40 minutes. I was very numb and the doctor was kind, strong, and made sure that I was doing okay and checked in the whole time. The nurse was also really sweet in letting me know exactly what was going on. I got x-rays and they decided I was a good candidate for a root canal so once I was numbed up they put in a dental dam that goes around the tooth and snaps in to protect your face and mouth from excess debris. It was quite a wonderful protective barrier and made things quick and easy. Professional, sterile, prepared, quality equipment and up to date tools and methodology while being warm and safe and comfortable. Made me feel like I was in good hands! The infection was deep. I was already on antibiotics so he did not want to overprescribe them which is wise, I definitely trust their judgment. They asked me if I had any questions. Eric even texted me later to make sure the tooth was doing okay and it was much better. They were clear about me feeling free to call with any questions or needs afterwards. One year later I get a free check up to make sure it’s healing well. I made a follow up appointment with my dentist for the finished crown, it’s just a temp plug, but it took away all the pain I had in my tooth before. When I got home I told my mom I would have a root canal in all my teeth there (haha, hopefully not necessary though) but really, it was the best experience it could’ve possibly been with the help of Western Mass Endodontics! Saved a little money paying with a debit card. I would absolutely recommend this practice, at any of the offices, but Dr Eric Shapiro is the best and did a superior number! Anyone needing this service absolutely needs to go here to be taken care of, I highly recommend it!"
"If I could come here for all of my dental work, I would. When I was younger I had a very bad experience with a root canal that instilled a fear of dentists that I’ve only recently overcome for routine cleanings and cavities, but hearing root canal still struck a nerve (lol). I came in expecting the worst but already in enough pain to face my fears, which turned out to be totally unfounded. Absolutely everyone in that office was friendly, reassuring, and gladly answered my millions of questions. Dr. Shapiro was so fast and thorough explaining everything to me, and even followed up hours after my appointment to see how I felt as the numbing went away. I’m still in shock with how little pain I experienced. He warned me about basic soreness and I haven’t even noticed that. My mouth feels totally fine. I never thought I’d have a preference on where to get a root canal, but here we are."
"Dr. Shapiro was very friendly and thorough, explained everything in detail. Consistently checking in to ensure there was no pain or discomfort. Staff was extremely friendly."
"I highly recommend Western Mass Endo! Dr. Shapiro and team were amazing. My root canal was completely painless and I was in and out in 30 minutes. Dr. Shapiro followed up with me via text later in the day and I was pleasantly surprised by this gesture. 5 stars!!!"
"I highly recommend Western Mass Endo! Dr. Shapiro and team were amazing. My root canal was completely painless and I was in and out in 30 minutes. Dr. Shapiro followed up with me via text later in the day and I was pleasantly surprised by this gesture. 5 stars!!!"
"The West Springfield office got me in within an hour for an emergency root canal. Dr. Shapiro was so professional and gentle, the whole procedure was absolutely painless. He followed up with me later in the day to make sure everything was feeling okay. I’m so thankful for them!"
"The doctor and dental assistant were so friendly and efficient! I was brought in emergent my for a very painful tooth and they handled it that day, within 3 hours! The doctor managed to do multiple root canals at the same time! Painless, quick, and friendly! Would recommend!"
"WME is a very professional place. They make u feel comfortable frim the time u walk in the door. The whole staff if very polite to patient and to each other which I thought was great. Dr Shapiro put me at ease frim the time he entered the room till I was done. I would recommend this office to go to to all family and friends."
"Dr Shapiro and his staff did a tremendous job!! You hear all the horror stories about having a root canal, not with Dr Shapiro. The procedure was quick and NO pain!"
"The Western Mass Endodontics in West Springfield is a great place to go for your dental needs. Dr. Shapiro and staff there put me at ease. The dental procedure that was done on me was easy and painless. I highly recommend Western Mass Endodontics of West Springfield."
"I walked in unknowing, a bit in fear Well really scared!!! From entry to exit the experience was filled with knowledge, professionalism and a Doctor & assistant who truly wanted me to understand the process, walked me through as the procedure continued, explained what to expect including the after care …. And … I got a text asking me how it was going ! Believe me a root canal is something frightening however with the practice, the people and my doctor Dr Eric Shapiro … I pleased to announce A JOY ( if one needs a root canal that is 😂) Thank you !!!"
"Dr. Shapiro was prompt and professional. Barely any pain and he followed up later in the day to see how I was doing! Highly recommend and I will return in the future if needed."
"Great office. Friendly and efficient. Dr. Shapiro inspires confidence and makes a root canal as painless as possible."
"They're phenomenal, extremely clean, and nice. The doctors explained step by step what would be done and it was painless. The day after my root canal Dr. Shapiro reached out early in the day to check on me. Super thoughtful and it made my day."
"Dr. Shapiro was prompt and professional. Barely any pain and he followed up later in the day to see how I was doing! Highly recommend and I will return in the future if needed."
"I walked in unknowing, a bit in fear Well really scared!!! From entry to exit the experience was filled with knowledge, professionalism and a Doctor & assistant who truly wanted me to understand the process, walked me through as the procedure continued, explained what to expect including the after care …. And … I got a text asking me how it was going ! Believe me a root canal is something frightening however with the practice, the people and my doctor Dr Eric Shapiro … I pleased to announce A JOY ( if one needs a root canal that is 😂) Thank you !!!"
"Amazing experience! I had to get an emergency root canal and was referred by my dentist. I cannot believe how easy and pain free this was, the most positive dental experience I’ve been had! Doctor Shapiro even texted me later in the day to see how I was."
"Dr. Shapiro is awesome. He explained each step before he did it. They have an x-ray scanner that uses less radiation, and produces a 3-D image with higher resolution than is possible with a typical "bite-wing" x-ray. You stand up, stand still, and the scanner rotates around your head. Totally painless! You will need to take a day off from work to allow your body to begin healing. 2 days might be better. If that tooth can be saved, Western Mass Endo will save it!"
"Amazing experience! I had to get an emergency root canal and was referred by my dentist. I cannot believe how easy and pain free this was, the most positive dental experience I’ve been had! Doctor Shapiro even texted me later in the day to see how I was."
"Everything went great resolved my problem quickly. Very caring practice"
"I had an emergency root canal, which I was extremely nervous about. I called the office at 10am, and was in the chair by 12. Dr. Shapiro and his assistant walked me through everything. The procedure was absolutely painless (besides the initial pinch from the anesthetic). I’ve had zero tooth pain since the procedure, and the tooth was killing me for two days prior. The whole process was quick, efficient, comfortable and painless. Dr. Shapiro even reached out later in the evening to see if I was okay."
"The staff in the West Spfld office was so friendly and kind. I was in extreme pain and they took me right away. Dr. Shapiro is amazing!! My root canal was quick and painless!! If I ever need an endodontist in the future, I will go here."
"Dr. Shapiro is a amazing human and dentist! I don’t know about you, but I get super anxious going to he dentist. His presence made me feel at ease and comfortable prior to my procedure, a root canal. He x-rayed multiple times to verify completion & chatted with me throughout the process. To end the day- he followed up with a text and asked me how I was doing! Strongly recommend this dentist! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️"
"If I could come here for all of my dental work, I would. When I was younger I had a very bad experience with a root canal that instilled a fear of dentists that I’ve only recently overcome for routine cleanings and cavities, but hearing root canal still struck a nerve (lol). I came in expecting the worst but already in enough pain to face my fears, which turned out to be totally unfounded. Absolutely everyone in that office was friendly, reassuring, and gladly answered my millions of questions. Dr. Shapiro was so fast and thorough explaining everything to me, and even followed up hours after my appointment to see how I felt as the numbing went away. I’m still in shock with how little pain I experienced. He warned me about basic soreness and I haven’t even noticed that. My mouth feels totally fine. I never thought I’d have a preference on where to get a root canal, but here we are."
"No one likes getting dental work done let alone a root canal. The folks at western mass Endo are fantastic, the dr and assistant that worked on me where like the NASCAR pit crew of dentistry. I couldn’t believe how fast they were able to complete the work all with a smile and reassuring words. Can’t say enough good things about them!!!!"
"Everyone was welcoming and knowledgeable. Dr. Shapiro was amazing and made me feel at ease. He was very helpful and if it wasn’t for his selflessness I probably would not have been able to have my root canal done. I thank him dearly along with his team. Thanks again for your services."
"Dr Shapiro and his staff did a tremendous job!! You hear all the horror stories about having a root canal, not with Dr Shapiro. The procedure was quick and NO pain!"
"Friendly and efficient office."
"The staff in the West Spfld office was so friendly and kind. I was in extreme pain and they took me right away. Dr. Shapiro is amazing!! My root canal was quick and painless!! If I ever need an endodontist in the future, I will go here."
"The staff was amazing! My little guy broke a tooth and needed a root canal. So glad we got referred to Western Mass Endo. The assistant was so sympathetic and caring and the Dr was quick gentile and efficient. Great atmosphere for such a scary situation for a little guy! You can tell they all love their job and they do it with finesse!"
"No one likes getting dental work done let alone a root canal. The folks at western mass Endo are fantastic, the dr and assistant that worked on me where like the NASCAR pit crew of dentistry. I couldn’t believe how fast they were able to complete the work all with a smile and reassuring words. Can’t say enough good things about them!!!!"
"Dr. Shapiro is a amazing human and dentist! I don’t know about you, but I get super anxious going to he dentist. His presence made me feel at ease and comfortable prior to my procedure, a root canal. He x-rayed multiple times to verify completion & chatted with me throughout the process. To end the day- he followed up with a text and asked me how I was doing! Strongly recommend this dentist! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️"
"Quick, painless and professional. Absolutely best experience I've had. As far as dentist visits go"
"The staff is wonderful and the surgeon did an excellent job. I’m very happy with the work."
"If I could come here for all of my dental work, I would. When I was younger I had a very bad experience with a root canal that instilled a fear of dentists that I’ve only recently overcome for routine cleanings and cavities, but hearing root canal still struck a nerve (lol). I came in expecting the worst but already in enough pain to face my fears, which turned out to be totally unfounded. Absolutely everyone in that office was friendly, reassuring, and gladly answered my millions of questions. Dr. Shapiro was so fast and thorough explaining everything to me, and even followed up hours after my appointment to see how I felt as the numbing went away. I’m still in shock with how little pain I experienced. He warned me about basic soreness and I haven’t even noticed that. My mouth feels totally fine. I never thought I’d have a preference on where to get a root canal, but here we are."
"Great experience as always. Staff is professional and well experienced."
"Excellent !!! Dr Eric Shapiro makes having a root canal a pain free pleasant experience."
"Excellent service and amazing speed. I was in and out so fast. What a team they are!"
"My husband had to have a root canal on the Friday before memorial Day, Dr Shapiro called or texted on Saturday to make sure he was doing okay remember this is memorial Day weekend, this was very much appreciated My husband was in a lot of pain on Friday and he was doing a lot better on Saturday and even better on Sunday but Dr Shapiro did follow up on Saturday and we appreciated that we would recommend this office to anyone!"
"Dr. Shapiro & his assistant (Elise?) were informative, professional, and efficient prepping me for a root canal. The old root canal / crown failed and needed new work. I am very pleased that the Doctor was able to save the tooth, which will now require a new crown. Dr. Shapiro explained every step in the procedure. As a Senior male having many visits to dentists over the decades, I have to note Dr. Shapiro stood out as one of the best dental doctors I have had to visit. I can easily recommend WME for service. CharlieT, Wilbraham MA."
"Dr. Shapiro was absolutely wonderful. He was professional yet laid back and made me feel completely comfortable from start to finish. I hope I never have to see him again, but if I do, he’s the one I want to go back to:) The staff was incredible also!"
"Dr. Shapiro and his dental assistant were very calming and informative during the process. Step by step, they let me know what was going to happen and what to expect. The follow up was unexpected and very appreciated! Very professional."
"Best Dentist practice I’ve ever been too, keep up the good work."
"Dr. Shapiro & his assistant (Elise?) were informative, professional, and efficient prepping me for a root canal. The old root canal / crown failed and needed new work. I am very pleased that the Doctor was able to save the tooth, which will now require a new crown. Dr. Shapiro explained every step in the procedure. As a Senior male having many visits to dentists over the decades, I have to note Dr. Shapiro stood out as one of the best dental doctors I have had to visit. I can easily recommend WME for service. CharlieT, Wilbraham MA."
"Very nice MD ! Got me in early for a root canal and I was out in a half hour ! Minimal discomfort . Extremely friendly staff and wonderful MD !!!"
"Excellent place! Dr. Shapiro and staff are top notch! Front desk very helpful, Sura was friendly and caring, and the procedure was relatively painless. Dr. Shapiro was kind and patient and even texted me in the evening to check on me! Highly recommend!"
"Dr Shapiro and his staff are very Professional. I was sceptical about seeing a new Dr. I am very embarrassed about my teeth. Dr Shapiro and staff are good at making anyone feel comfortable. Thanks again.."
"Dr. Shapiro was great! He paid close attention to my needs and made a root canal as painless as possible. He even followed up with me a few hours afterwards to make sure I was doing ok. Top notch patient care and a refreshing experience. Highly recommend!"
"Dr. Shapiro and the staff at Western Mass Endodontics are friendly and compassionate. From start to finish I felt very well cared for. Special thanks to Rachel and the team at the front desk. Dr. Shapiro explained everything clearly and patiently and answered every question. There was absolutely no pain during or after the procedure. The cherry on top is Dr. Shapiro sent me a text at the end of the day to see how I was doing. Unheard of! I highly recommend Western Mass Endodontics!"
"Excellent place! Dr. Shapiro and staff are top notch! Front desk very helpful, Sura was friendly and caring, and the procedure was relatively painless. Dr. Shapiro was kind and patient and even texted me in the evening to check on me! Highly recommend!"
"Dr. ERIC SHAPIRO performed my emergency root canal. The office fit me in on the same day... which I am very grateful. I was apprehensive about pain & feeling the procedure due to past problematic experiences with novacaine....I explained my concerns to Dr. Shapiro & he did an awesome job with numbing the area. The root canal was done with no issues. I was very appreciative of Dr. Shspiro& his wonderful assistant (I apologize for not remembering her name) for talking the time explaining the whole procedure, relaxing me & what to expect afterwards. All the staff throughout the office were really friendly. I totally recommend this practice."
"Dr. ERIC SHAPIRO performed my emergency root canal. The office fit me in on the same day... which I am very grateful. I was apprehensive about pain & feeling the procedure due to past problematic experiences with novacaine....I explained my concerns to Dr. Shapiro & he did an awesome job with numbing the area. The root canal was done with no issues. I was very appreciative of Dr. Shspiro& his wonderful assistant (I apologize for not remembering her name) for talking the time explaining the whole procedure, relaxing me & what to expect afterwards. All the staff throughout the office were really friendly. I totally recommend this practice."
"Having been in pain for several weeks, my dentist sent me to see Dr. Odeirna. With precise explanations from Dr. Odeirna and his staff, I knew exactly what to expect. After isolating and fixing the problem, I was on my way to complete relief. I woke up the next morning and for the first time in months, I was able to drink hot and cold liquids without a twinge of pain. I was completely "blown away" by Dr. Odeirna's expertise, precision and knowledge in his field. He is an extremely competent professional endodontist and I Highly recommend him to anyone needing a root canal."
"Very nice staff. They were very busy because of some emergencies. They handled it well and I felt satisfied they were doing all they could to make my visit comfortable."
"Dr Odierna is very caring while providing the procedures in his Endodontist office. I always feel very confident in his work and never seem to experience pain."
"Dr. Shapiro and the staff at Western Mass Endodontics are friendly and compassionate. From start to finish I felt very well cared for. Special thanks to Rachel and the team at the front desk. Dr. Shapiro explained everything clearly and patiently and answered every question. There was absolutely no pain during or after the procedure. The cherry on top is Dr. Shapiro sent me a text at the end of the day to see how I was doing. Unheard of! I highly recommend Western Mass Endodontics!"
"Dr. Shapiro and his assistant were gentle, kind, and very communicative about what to expect and why etc. during my procedure. I loved it that they checked in a few hours afterwards just to check-in and make sure I wasn't having any problems."
"The doctor I saw was expert and caring. A nice place."
"The staff at western mass is caring and competent. Dr. Shapiro is exceptional. I highly recommend this practice."
"Dr. Shapiro was knowledgeable, very quick and professional. He even reached out after my root canal that evening to ensure I was okay. The office was able to get me in quick. The dental assistant was amazing. Very kind and also knowledgeable. I’ve had bad experiences in the past but this experience was quick and the only pain and discomfort was from the shot of novocaine."
"Dr. Shapiro and the staff were amazing. The Doctor even texted me the next morning yo see how I was doing. Great experience. I was so nervous before I walked in. Nothing to worry, you're in good hands."
"I arrived at my appointment for a consult on the cause of an infection I had. The Dr. decided I needed a root canal. I expected the process to take a couple of hours and multiple appointments. The entire root canal only took an hour. I did not experience any pain during or after the procedure. I am very satisfied with the work that was done while I was in their West Springfield office."
"Dr Shapiro was awesome! Very professional, great bedside manner and overall great experience."
"Having been in pain for several weeks, my dentist sent me to see Dr. Odeirna. With precise explanations from Dr. Odeirna and his staff, I knew exactly what to expect. After isolating and fixing the problem, I was on my way to complete relief. I woke up the next morning and for the first time in months, I was able to drink hot and cold liquids without a twinge of pain. I was completely "blown away" by Dr. Odeirna's expertise, precision and knowledge in his field. He is an extremely competent professional endodontist and I Highly recommend him to anyone needing a root canal."
"I was extremely pleased with the entire visit. I had been referred to this office by my dentist to have Dr. Shapiro evaluate the need for a root canal procedure. I was a bit apprehensive about the visit; my last root canal was over 12 years ago and I spent 2 hours in the chair. I immediately felt at ease when I walked in. The receptionist was friendly and courteous, and explained exactly what to fill out with the initial paperwork. The dental assistant explained the what would be done, and Dr. Shapiro took the time to answer all of my questions. The entire procedure took under 45 minutes and was unbelievably painless! I was pleasantly surprised to receive a text later in the afternoon from Dr. Shapiro asking how the tooth was feeling. To everyone in the office - Great job!"
"I was told by my dentist that the tooth needed to be pulled out because it was cracked and too far gone. I was referred to a dentist to have the tooth pulled out. On my arrival there the dentist took another xray and found that the tooth was very much salvageable and they made the call to WME and Dr Eric Shapiro did the work after doing another xray to make sure the tooth could be saved. After the xray at WME Dr. Shapiro gave me the great news that he could save my tooth. He was very gentle in doing the procedure and numbed me so I felt no pain while he worked on my tooth. Usually a root canal takes two visits but Dr. Shapiro completed the entire root canal that day. Now my tooth is ready for my primary dentist to put on the crown. I was so thrilled by his job and glad that he saved my tooth. That evening he contacted me himself to see how I was doing and if I was having any pain. I thanked him for being such a caring Endontist to check up on me as I live alone after my husband passed away in 2017. I live with my two Yorkies. He is a very professional and caring person who did a fantastic job on my tooth. I would highly recommend anyone to see him to SAVE THEIR TOOTH AND NOT PULL IT OUT. I TOLD HIM THAT HE WAS A SUPERMAN WITH HIS PROFESSION. HE IS VERY CARING WHICH GIVES HIM A+ FOR HIS PROFESSION. HE ALSO GOES THE EXTRA STEP TO CHECK ON HIS PATIENT THAT HE WORKED ON AND THAT'S A SPECIAL TOUCH. THANKS ONCE AGAIN FOR THE EXCELLENT WORK."
"Everyone is truly caring and wonderful there. I had 2 root canals on the same day, and never felt pain - they were that good. I highly, highly recommend them. You’re in truly capable hands with them. They always go the extra mile - I have had a few teeth fixed by them. The dentist even called me after to see how I was!"
"My13 year old granddaughter was very nervous she had a bad experience in the passed. Dr Scott and his staff were very patient with her and made her feel comfortable and not nervous. Dr. Scott was able to finish the root canal with no problem. We would highly recommend his practice to our family and friends. Thank you"
"It was such a comfort to know that, I was in good hands of a confident dentist( Dr. Shapiro).....I will be going back to him for another procedure in the coming year(2021) The staff was wonderful....truly......the whole experience was very comforting!!!! :) :)"
"The Test was done quickly and I really liked that"
"Very helpful and concerned about the issues after my root canal. Always ready to help. Dr. Granados was excellent to deal with as was the whole staff."
"I was so getting a root canal done. Lets just say Jess and Dr. Shapiro, went over and beyond. They made me feel comfortable abs were very knowledgeable every step of the way in letting me know each step they took. Best experience 🙏❤"
"The doctor I saw was expert and caring. A nice place."
"Dr Shapiro was awesome! Very professional, great bedside manner and overall great experience."
"Attractive office space Good location Helpful and friendly staff Excellent doctor/nurse care Efficiently run practice"
"My dentist needed to send me to Western Mass Endodontics for a consult due to a painful tooth, WM Endodontics was able to see me next day. Staff is very professional and compassionate and attentive to my needs."
"Dr. Shapiro was knowledgeable, very quick and professional. He even reached out after my root canal that evening to ensure I was okay. The office was able to get me in quick. The dental assistant was amazing. Very kind and also knowledgeable. I’ve had bad experiences in the past but this experience was quick and the only pain and discomfort was from the shot of novocaine."
"The office staff was incredibly friendly and able to get me in very quickly to take care of my needs and relieve the pain I had been enduring with speed and efficiency. The doctor and staff are very knowledgeable and the follow up care provided shows their commitment to their patients."
"I was seen on an emergency basis for a root canal procedure that necessitated two visits. Dr. Shapiro was comforting, informative and reassuring. He frequently spoke with me throughout the process, keeping me at ease. Following each visit, Dr. Shapiro inquired offline how I was feeling and if I had any concerns. The only concern I have at this point is my hope that other healthcare professionals would follow his lead. I'm old enough to remember when doctors made house calls. To that end, Dr. Shapiro is a modern day throwback to that era. He and his staff are indeed worthy of a 5 star review."
"I was seen on an emergency basis for a root canal procedure that necessitated two visits. Dr. Shapiro was comforting, informative and reassuring. He frequently spoke with me throughout the process, keeping me at ease. Following each visit, Dr. Shapiro inquired offline how I was feeling and if I had any concerns. The only concern I have at this point is my hope that other healthcare professionals would follow his lead. I'm old enough to remember when doctors made house calls. To that end, Dr. Shapiro is a modern day throwback to that era. He and his staff are indeed worthy of a 5 star review."
"Western Mass Endo for the win! Dr. Shapiro and team were amazing. He took his time explaining the process and checking in later that evening. I felt light years better leaving the office. I highly recommend Western Mass Endo."
"Best Dentist practice I’ve ever been too, keep up the good work."
"Took me in when I needed a emergency root canal and took exceptional care of my situation and did part of the procedure so quickly and pain free that I Didn’t even realize it was done! Definitely recommend Dr Shapiro and his team."
"The care was very good. Dentists go above and beyond. They are very caring. The only problem is it is so busy. People seem to really wait a long time."
"The Test was done quickly and I really liked that"
"They were very professional, friendly and caring. Done in one visit ."
"It was such a comfort to know that, I was in good hands of a confident dentist( Dr. Shapiro).....I will be going back to him for another procedure in the coming year(2021) The staff was wonderful....truly......the whole experience was very comforting!!!! :) :)"
"Efficient, friendly, & competent. Although I hate dentist visits, they made the experience as quick & professional as possible."
"Quick and basically painless root canal. The whole process was explained in great detail before the work started and every step along the way. Can’t say enough how impressed I was, especially in contrast to the dentist office who did the work that caused me to need to visit Western Mass Endo in the first place."
"The Dr was gentle, fast and kind"
"Very professional and reassuring staff. Experience was much better than I thought."
"Professional care for every patient! Recommend highly"
"I arrived at my appointment for a consult on the cause of an infection I had. The Dr. decided I needed a root canal. I expected the process to take a couple of hours and multiple appointments. The entire root canal only took an hour. I did not experience any pain during or after the procedure. I am very satisfied with the work that was done while I was in their West Springfield office."
"Dr Shapiro and his staff are awesome."
"Dr Eric Shapiro was just as kind, gentle, informative and knowledgeable as everyone said he would be. I left his office confident that he had executed an excellent and painless root canal. I was surprised but pleased when I received a text from him that same evening inquiring about the status of my tooth. I have no reservations about recommending and endorsing Dr Eric Shapiro."
"Everyone is truly caring and wonderful there. I had 2 root canals on the same day, and never felt pain - they were that good. I highly, highly recommend them. You’re in truly capable hands with them. They always go the extra mile - I have had a few teeth fixed by them. The dentist even called me after to see how I was!"
"After my root canal I realized that Dr. Shapiro is happy, calm and confident for the best reason: he is very, very good at what he does."
"I was told by my dentist that the tooth needed to be pulled out because it was cracked and too far gone. I was referred to a dentist to have the tooth pulled out. On my arrival there the dentist took another xray and found that the tooth was very much salvageable and they made the call to WME and Dr Eric Shapiro did the work after doing another xray to make sure the tooth could be saved. After the xray at WME Dr. Shapiro gave me the great news that he could save my tooth. He was very gentle in doing the procedure and numbed me so I felt no pain while he worked on my tooth. Usually a root canal takes two visits but Dr. Shapiro completed the entire root canal that day. Now my tooth is ready for my primary dentist to put on the crown. I was so thrilled by his job and glad that he saved my tooth. That evening he contacted me himself to see how I was doing and if I was having any pain. I thanked him for being such a caring Endontist to check up on me as I live alone after my husband passed away in 2017. I live with my two Yorkies. He is a very professional and caring person who did a fantastic job on my tooth. I would highly recommend anyone to see him to SAVE THEIR TOOTH AND NOT PULL IT OUT. I TOLD HIM THAT HE WAS A SUPERMAN WITH HIS PROFESSION. HE IS VERY CARING WHICH GIVES HIM A+ FOR HIS PROFESSION. HE ALSO GOES THE EXTRA STEP TO CHECK ON HIS PATIENT THAT HE WORKED ON AND THAT'S A SPECIAL TOUCH. THANKS ONCE AGAIN FOR THE EXCELLENT WORK."
"Dr.Shapiro was fun, knowledgeable and straight to the point. My appointment was quick and thorough and all of the staff were very nice."
"I was referred for a root canal therapy but Dr. Odierna after seeing the x-rays determined that the tooth was not a candidate. Any unscrupulous practitioner could have gone ahead with the procedure. I appreciate the professionalism involved."
"Everyone is welcoming & understanding. Dr. & assistant are patient & gentle & caring."
"I was very sick because the infection in this tooth. I was greeted and treated quickly and efficiently. The staff is wonderful. Dr Shapiro takes time to explain and let's you ask questions. There is a ramp for the disabled and the evinronment is very clean. Thank you Dr for saving my tooth. Thank you to the nurses for being so attentive."
"Dr. Shapiro & the staff are exceptional. They are vert professional & courteous. No pain from the root canal. Highly recommend."
"Hi highly recommend WME and specially Dr. Schapiro. Thank you to each of you for taking a good care of me!"
"Everything went well, from the moment I walked through the door. Professionals from top to bottom. I highly recommend."
"I went in for a root canal yesterday which is a procedure I've had done twice before at other offices, but with very negative experiences. I was the first appointment of the day and I was greeted by one of the assistants who was incredibly pleasant for how early in the day it was. I was then given my paperwork, etc. and then was seated in the chair very promptly. The assistants were so kind and so informative, they had no problem putting me at ease prior to the procedure. Dr. Shapiro came in and explained what needed to be done and even took additional bitewings of an area I was concerned with. He was so efficient and most importantly, kind! I felt no judgement, just empathy and compassion which is what I've always hoped to find in a doctor after such bad past experiences. They also already followed up with me to ensure the area felt okay after the procedure! 10/10 would recommend :)"
"Made sure I was numb (very hard to numb), talked to me before during and after the process, which helped ease my anxiety. Offered to answer questions, offered conversations which help distract from anxiety, but also checked on me often during the procedure and followed up with me a few hours after I was home. Very thorough and friendly, minus the oral injections, the procedure was painless."
"Easy office protocol, careful assistant, and physician who felt that no action unless pain recurs."
"Excellent service. Kind and caring staff."
"Dr. Shapiro and the staff were amazing. The Doctor even texted me the next morning yo see how I was doing. Great experience. I was so nervous before I walked in. Nothing to worry, you're in good hands."
"Dr Shapiro is the best ! I broke my tooth and the office got me right in and he was so easy to talk to and very kind. Thank you to his staff for making me feel safe during this covid times. Thank you again Dr Shapiro ."
"My13 year old granddaughter was very nervous she had a bad experience in the passed. Dr Scott and his staff were very patient with her and made her feel comfortable and not nervous. Dr. Scott was able to finish the root canal with no problem. We would highly recommend his practice to our family and friends. Thank you"
"My daughter had a root canal done here. She said she didn't feel a thing and it was quick and they were friendly."
"Friendly, helpful & caring team ! Truly excellent service & dental care. Had a root cabal done largely pain free & follow up calls post procedure to assure I was doing well (which I was). Very pleased !!!!"
"I was extremely pleased with the entire visit. I had been referred to this office by my dentist to have Dr. Shapiro evaluate the need for a root canal procedure. I was a bit apprehensive about the visit; my last root canal was over 12 years ago and I spent 2 hours in the chair. I immediately felt at ease when I walked in. The receptionist was friendly and courteous, and explained exactly what to fill out with the initial paperwork. The dental assistant explained the what would be done, and Dr. Shapiro took the time to answer all of my questions. The entire procedure took under 45 minutes and was unbelievably painless! I was pleasantly surprised to receive a text later in the afternoon from Dr. Shapiro asking how the tooth was feeling. To everyone in the office - Great job!"
"In and out in about 2 hours..Dr Shapiro is the best.no pain later on.just when he was cleaning out the nerve..because my tooth was so infected:( no amount of novocaine was going to fix that. He even texted me later on that night to check on me..How many Dentists do you know that do that??? Absolutely the best."
"They were very professional, friendly and caring. Done in one visit ."
"Dr Shapiro was fantastic especially in these crazy days."
"They were very professional, friendly and caring. Done in one visit ."
"Dr. Shapiro and his assistant were gentle, kind, and very communicative about what to expect and why etc. during my procedure. I loved it that they checked in a few hours afterwards just to check-in and make sure I wasn't having any problems."
"Doc Shapiro was personable, quick, efficient and informative. I regret not knowing his assistant's name because she put me at ease. Not that I'm in a hurry to return, but I'd go here again."
"Dr. Shapiro is my dental hero ! I’m 29 and have not had a pleasant experience at the dentist, until I met Dr. Shapiro and he performed a double root canal on me. I didn’t feel nervous or pain, he informed me at every step what was happening and kept checking in to make sure I was comfortable. SUCH a nice staff !! I would recommend it to ANYONE who needs a root canal!!!"
"Excellent in all aspects, I feel lucky and grateful to have been referred to Dr Shapiro."
"I have always received outstanding care from Dr. Shapiro & his staff. I have complete confidence in the care I have received & highly recommend this practice."
"I had a root canal today and I was really nervous. Dr Shapiro and his assistant (sorry I forgot you name!) Made me so comfortable and eased my anxiousness. Everything they did was explained and it was so quick! Thank you for making my very nerve-wracking experience great!"
"Made sure I was numb (very hard to numb), talked to me before during and after the process, which helped ease my anxiety. Offered to answer questions, offered conversations which help distract from anxiety, but also checked on me often during the procedure and followed up with me a few hours after I was home. Very thorough and friendly, minus the oral injections, the procedure was painless."
"Dr. Shapiro was spot on with his diagnosis. A general dentist told me I needed 2 root canals done on perfectly healthy teeth. He diagnosed the problem. Got me on the right track. Thank you! You not only saved me from a wrong diagnosis but also saved me alot of expense. Thank you again."
"I went in for a root canal yesterday which is a procedure I've had done twice before at other offices, but with very negative experiences. I was the first appointment of the day and I was greeted by one of the assistants who was incredibly pleasant for how early in the day it was. I was then given my paperwork, etc. and then was seated in the chair very promptly. The assistants were so kind and so informative, they had no problem putting me at ease prior to the procedure. Dr. Shapiro came in and explained what needed to be done and even took additional bitewings of an area I was concerned with. He was so efficient and most importantly, kind! I felt no judgement, just empathy and compassion which is what I've always hoped to find in a doctor after such bad past experiences. They also already followed up with me to ensure the area felt okay after the procedure! 10/10 would recommend :)"
"I was fully numb and didn't feel no pain and it was quick"
"Great team of professionals, quick and pain free procedure, walked through all steps and let me know what to expect."
"Although I can think of much better ways to spend a Monday, having my root canal taken care of by Dr Shapiro and staff was a quick, easy and painless procedure. I’m somewhat of a denta-phob and they treated this with great care, patience and understanding. If I have to do this again, this is where I will return. Thanks!"
"The staff at western mass is caring and competent. Dr. Shapiro is exceptional. I highly recommend this practice."
"Had to get a root canal for the 1st time and was totally nervous! The great staff at Western Mass Endo quickly calmed my nerves with their hospitality. Monica and Dr. Shapiro were absolutely amazing! Monica made the entire experience much more pleasant by explaining everything that was being done and even though Dr. Shapiro was quick, he didnt make it feel rushed and was constantly asking if I was doing ok. I appreciated all of the check-ins and the fast service!! I will most definitely recommend this place to my friends and colleagues. Thank you!"
"Very friendly and courteous staff"
"They have been nothing but helpful and extremely responsive to my family's dental needs. Highly recommend."
"Very smooth running office!"
"You office staff is very friendly and professional, my visit was painless and quick, would highly recommend your doctor and staff"
"Super grateful to everyone in this office. I will recommend them to everyone. Thankyou for being kind, proffesional and taking good care of me."
"I have extreme dental anxiety & they were so skillful at making me feel comfortable & at ease. They explained and walked me through every step. They were efficient & it was totally painless. Would definitely go back & highly recommend."
"Excellent work,no pain.no problems.Very satisfied.Great staff."
"Such a wonderfully friendly staff and doctor!"
"My son had a root canal done in this office the staff were great so was the doctor i was so pleased with the visit and the results would not go anywhere else but this office"
"First time there and was nervous as heck! Pleasantly surprised no pain and it was quick! Thank you for making me comfortable!"
"After my second successful root canal with Dr Shapiro, I am now convinced that he is truly the best Endodontist. Both procedures were done flawlessly and were completely pain free. You can tell that he takes pride in his work and cares about his patients by his level of professionalism and follow-up. He personally checked-in with me after the procedure to make sure I was doing well! I would suggest that anyone in need of Endo work look no further, you’ll be very pleased with the results!! I also had a great overall experience with the office staff and Milly, who assisted during the procedure. They both made getting a root canal a surprisingly pleasant experience."
"From the moment I walked in, all the way through, amazing staff including Dr. Shapiro! It was like a very well choreographed dance that lead to a wonderful experience and in a very timely manner !!! I will definitely recommend to anyone who needs services that they provide. THANK you to the entire staff!"
"First time going to Endodontis. I was a little nervous but they put me at ease right away. Very friendly and took the time to discuss my concerns."
"Extremely professional, polite, caring team.. even in the times of Vivid!"
"Dr. Odierna and Erin were amazing! Extremely friendly, courteous, knowledgeable and competent. The root canal was absolutely painless. Before they started, they explained thoroughly the procedure and then kept me informed all along the way. And they were extremely patient with me They also advised me exactly what to do as a follow up. I would recommend Dr. Odierna and WMA to anyone who needs an endodontic procedure. The best!"
"Very pleasant and professional."
"Thank you Dr. Shapiro for your excellent care of my daughter. She is only 8 and with this being her first major dental procedure, the doctor and staff were warm, welcoming, and put her at ease."
"Very pleased with root canal felt no pain"
"Dr. Shapiro booked me as an emergency for my root canal, and he and his staff were extremely sensitive because I was in so much pain, scared because I’ve never had a root canal, and nervous. They talked me through the procedure and were extremely courteous with financing options since they don’t take my dental insurance. I would definitely recommend the West Springfield office to anyone in need of seeing an endodontist, but moreso Dr. Shapiro."
"I was super impressed w how nice and friendly everyone was in the office , from the front desk , to the friendly lady assistant who brought me back to the room (apologize for forgetting her name) to Dr Shapiro. As much as I dread the procedure I didn’t need today , but will sooner or later, I know that I will be in great hands. Thank you all very much and have a great holiday weekend"
"The decision not to proceed with the treatment was very good advise for my benefit avoiding unnecessary expence."
"This being my first, and hopefully only, root canal I was very nervous. Dr. Shapiro and his staff really helped put me at ease with the whole procedure. It took no time at all to complete and was nearly pain free. Having had some bad experiences in the past with not being numbed enough I was pleasantly surprised with my outcome and highly recommend Western Mass Endodontics to anyone who needs to have a root canal procedure."
"Painless and very accommodating Very experienced staff quick and professional"
"The staff in the office were friendly, caring and helpful! They were great, i love going into an office and the staff is smiling and friendly!!! Went for a special x-ray like an MRI for teeth! The process was fast, and the staff personal were great! She was so friendly, nice and she explained everything! Thanks everyone!!! 😁👍🏻 I would definitely recommend this office!"
"In and out in about 2 hours..Dr Shapiro is the best.no pain later on.just when he was cleaning out the nerve..because my tooth was so infected:( no amount of novocaine was going to fix that. He even texted me later on that night to check on me..How many Dentists do you know that do that??? Absolutely the best."
"my experience at Western Mass Endodontics is outstanding every time I go. They are concerned about making me comfortable and calming any worries that I might have."
"Dr. Shapiro was amazing. He was professional yet friendly & very comforting! My route canal was done quickly, efficiently, and totally pain free! He & his staff truly care about their patients."
"Had to get an emergency root canal. The Dr was excellent. No pain! Aftercare was good."
"Although I can think of much better ways to spend a Monday, having my root canal taken care of by Dr Shapiro and staff was a quick, easy and painless procedure. I’m somewhat of a denta-phob and they treated this with great care, patience and understanding. If I have to do this again, this is where I will return. Thanks!"
"From the moment I walked in, all the way through, amazing staff including Dr. Shapiro! It was like a very well choreographed dance that lead to a wonderful experience and in a very timely manner !!! I will definitely recommend to anyone who needs services that they provide. THANK you to the entire staff!"
"Dr. Odierna and Erin were amazing! Extremely friendly, courteous, knowledgeable and competent. The root canal was absolutely painless. Before they started, they explained thoroughly the procedure and then kept me informed all along the way. And they were extremely patient with me They also advised me exactly what to do as a follow up. I would recommend Dr. Odierna and WMA to anyone who needs an endodontic procedure. The best!"
"I have extreme dental anxiety & they were so skillful at making me feel comfortable & at ease. They explained and walked me through every step. They were efficient & it was totally painless. Would definitely go back & highly recommend."
"First time going to Endodontis. I was a little nervous but they put me at ease right away. Very friendly and took the time to discuss my concerns."
"Dr. Shapiro was spot on with his diagnosis. A general dentist told me I needed 2 root canals done on perfectly healthy teeth. He diagnosed the problem. Got me on the right track. Thank you! You not only saved me from a wrong diagnosis but also saved me alot of expense. Thank you again."
"The staff in the office were friendly, caring and helpful! They were great, i love going into an office and the staff is smiling and friendly!!! Went for a special x-ray like an MRI for teeth! The process was fast, and the staff personal were great! She was so friendly, nice and she explained everything! Thanks everyone!!! 😁👍🏻 I would definitely recommend this office!"
"After my second successful root canal with Dr Shapiro, I am now convinced that he is truly the best Endodontist. Both procedures were done flawlessly and were completely pain free. You can tell that he takes pride in his work and cares about his patients by his level of professionalism and follow-up. He personally checked-in with me after the procedure to make sure I was doing well! I would suggest that anyone in need of Endo work look no further, you’ll be very pleased with the results!! I also had a great overall experience with the office staff and Milly, who assisted during the procedure. They both made getting a root canal a surprisingly pleasant experience."
"This being my first, and hopefully only, root canal I was very nervous. Dr. Shapiro and his staff really helped put me at ease with the whole procedure. It took no time at all to complete and was nearly pain free. Having had some bad experiences in the past with not being numbed enough I was pleasantly surprised with my outcome and highly recommend Western Mass Endodontics to anyone who needs to have a root canal procedure."
"In and out in about 2 hours..Dr Shapiro is the best.no pain later on.just when he was cleaning out the nerve..because my tooth was so infected:( no amount of novocaine was going to fix that. He even texted me later on that night to check on me..How many Dentists do you know that do that??? Absolutely the best."
"This is an exceptional dental practice. I am actually amazed that there is a 1 star review. They are considered to be the best in this area and I have had nothing but positive experiences with their practice. Immaculate state of the art office, skillful dentists...couldn't ask for more."